Drone is brand new and out of the box the front left motor have much more resistance and that clicks when rotate it. Other motors are fine. Btw i did not get any error on the app. Am afraid that motor is factory defect and I don't whant dron fall off the sky.

It's fly ok but that noise and resistance in it. Btw there is noting in the motor debris or something.


https://youtu.be/oo3rxvsenF8

Hi there, we are sorry to know about this. In this case, you can submit a replacement case through the link below as long as it's within the replacement period. http://www.dji.com/support

DJI Mindy Posted at 8-16 03:12
Hi there, we are sorry to know about this. In this case, you can submit a replacement case through the link below as long as it's within the replacement period. http://www.dji.com/support

Thanks you for reply. I buy drone 16 days ago.

djiuser_BSF1DmSm868g Posted at 8-16 03:26
Thanks you for reply. I buy drone 16 days ago.

May I ask where you purchased the drone from? According to DJI After-Sales Policy, You can request Replacement Service when it meets the following situations:
√ Within fifteen (15) calendar days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to DJI.
√ Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
√ Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.

DJI Mindy Posted at 8-16 03:28
May I ask where you purchased the drone from? According to DJI After-Sales Policy, You can request Replacement Service when it meets the following situations:
√ Within fifteen (15) calendar days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to DJI.
√ Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.

Yes I buy drone from local reseller one of the biggest in my area( I do not want to name reseller for now)
They give on all DJI drones 2 years warranty but price is much higher from DJI recommend price and am ok with that.
Btw i have 4 more DJI drones from 2018 till now and neither drone have any problem and all off them work like swiss clock.

djiuser_BSF1DmSm868g Posted at 8-16 03:38
Yes I buy drone from local reseller one of the biggest in my area( I do not want to name reseller for now)
They give on all DJI drones 2 years warranty but price is much higher from DJI recommend price and am ok with that.
Btw i have 4 more DJI drones from 2018 till now and neither drone have any problem and all off them work like swiss clock.

If you purchased it from a local dealer, you can contact the dealer and ask them for a replacement. If they do not help, you can contact our support team through the link below for further assistance. http://www.dji.com/support

DJI Mindy Posted at 8-16 04:54
If you purchased it from a local dealer, you can contact the dealer and ask them for a replacement. If they do not help, you can contact our support team through the link below for further assistance. http://www.dji.com/support

I just contact them and they ask me to send to them e-mail with video and photos also I described problem.
Will inform you when they reply.
Btw i just check i recive drone and activated 14 days ago. Hope this help with process speed.

DJI Mindy Posted at 8-16 04:54
If you purchased it from a local dealer, you can contact the dealer and ask them for a replacement. If they do not help, you can contact our support team through the link below for further assistance. http://www.dji.com/support

I got reply from seller repair centar. They ask me to send drone to them soo they can check it and after that send in Holland DJI for repair. But am little worried about repair brand new unit? But I think it's not fair to repair brand new unit but to replace it.

djiuser_BSF1DmSm868g Posted at 8-16 05:31
I got reply from seller repair centar. They ask me to send drone to them soo they can check it and after that send in Holland DJI for repair. But am little worried about repair brand new unit? But I think it's not fair to repair brand new unit but to replace it.

Well noted, to ensure the long-term usage for the aircraft, you could send back for comprehensive diagnosis first. If you need assistance while submit the request, you could please contact with our online service. Thanks.
Chat: http://www.dji.com/support
E-mail: support@dji.com