I've got these freewell filters and just got back off holiday and the quality seems a bit....off. Is it just me or does this image look too soft?

https://ibb.co/yS5CJv9

Hi there. Thank you for reaching out. Does the issue occur when the Freewell ND filter is not installed? Please be advised that the link that you posted is not working on our end. Please keep us posted. Thank you.

Which focus mode did you use with the filter? If you tap on the screen to focus the image after inserting the filter, does that affect the image sharpness? If the AFC mode does not work for you, will switching to AFS help? Some focus modes can get confused by the filters.