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MIMO app not previewing video fix
2821 10 2023-8-22
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Interstellar X
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Canada
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I also posted this in the Action3 forum as it has the same issue.


When connecting the Action 4 to your iPhone via MIMO app I was having issues where the preview would not play nor download to my phone.  I've seen a fix on youtube where you turn off cellular mode from the Control Center menu by swiping down from the top right and redownloading the app.  It worked but I had to keep turning cellular off before previewing each video which was a pain.  I tried disabling Cellular Data from the app itself which seems to work for me now.


Ensure the app is not open.

iOS Settings App > DJI Mimo App > Cellular Data = OFF

Open the app.  You'll get an iOS alert that cellular data that is not available.  The notification doesn't pop up after that.

Further, I had to do the same with DJI's recommended LightCut app and now I can preview and edit without downloading the entire clip.

Apparently it doesn't affect everyone, but in case you were wondering, have an iPhone 11 pro.  Hope it works for you too!



Cheers

2023-8-22
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DJI Gamora
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Hi, Interstellar X. Thank you for sharing your resolution about previewing the video for the DJI Mimo app. Just to add, make sure that the Mimo app installed is in the latest version (v1.10.2). Have a nice day!
2023-8-22
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Lumenoir
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United States
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Thank you for posting this. Solved my problem on Iphone Pro13.
4-26 08:59
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MarekKn
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Australia
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Thank you!
IT actually helped me to solve my problem, I just turned off my mobile data in the phone and it started to work
THe issue was that all my preview was black and couldn't download
Wondering if they will fix it
5-13 17:57
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DJI Tony
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MarekKn Posted at 5-13 17:57
Thank you!
IT actually helped me to solve my problem, I just turned off my mobile data in the phone and it started to work  
THe issue was that all my preview was black and couldn't download

We apologize for the inconvenience. Due to the cellular network redirection policy in some countries or regions, the video may not be displayed or downloaded when previewing due to a network conflict. It may take some time to fix it as this problem needs to be communicated with all regional operators. We appreciate your patience.
5-13 22:05
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SteezyPops
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United States
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DJI Tony Posted at 5-13 22:05
We apologize for the inconvenience. Due to the cellular network redirection policy in some countries or regions, the video may not be displayed or downloaded when previewing due to a network conflict. It may take some time to fix it as this problem needs to be communicated with all regional operators. We appreciate your patience.

This can't be the only solution because no other app has this problem. GoPro, Insta360 and any other app that requires a direct WIFI connection has no problem downloading files from the device.

The implementation that DJI has chosen is clearly incompatible. You need to come up with a new solution instead of waiting for telecom providers to change their "redirection policy."

If it's helpful at all, the live feed from the camera works fine. It's only the thumbnails and playback/download that fails.
5-16 04:19
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DJI Tony
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SteezyPops Posted at 5-16 04:19
This can't be the only solution because no other app has this problem. GoPro, Insta360 and any other app that requires a direct WIFI connection has no problem downloading files from the device.

The implementation that DJI has chosen is clearly incompatible. You need to come up with a new solution instead of waiting for telecom providers to change their "redirection policy."

Thank you for the feedback. This will be provided to the relevant team to handle. Rest assured they are already working on this. We appreciate your patience.
5-18 00:17
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Fishycomics
First Officer
United States
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DJI Tony Posted at 5-18 00:17
Thank you for the feedback. This will be provided to the relevant team to handle. Rest assured they are already working on this. We appreciate your patience.

over a year old and still  issued so they are  slow at work,
5-18 02:48
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DJI Tony
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Fishycomics Posted at 5-18 02:48
over a year old and still  issued so they are  slow at work,

I understand. Rest assured this feedback will reach the relevant team for awareness. Thank you for your patience.
5-21 01:24
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Fishycomics
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over a year old and still  issued so they are  slow at work,
5-21 02:54
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Fishycomics
First Officer
United States
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........................................
5-21 03:06
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