My extension rod has stopped working and now only blinks green and red. I have updated the firmware on my osmo pocket 2 but when I plug in the handle, I get a message the handle is connected but none of the buttons work and all I get is the light blinking red and green alternatively. Can anyone please assist?

anyone at all?

Hello there. Sorry about the inconvenience. Are you able to turn on the Pocket 2 using the extension rod?

DJI Tony Posted at 8-24 23:02
Hello there. Sorry about the inconvenience. Are you able to turn on the Pocket 2 using the extension rod?

Hi, thanks very much for responding. And no, I have to use the button on the side of the camera.
None of the controls on the handle work at all. There is just the light blinking alternate red and green.

maxigan1 Posted at 8-25 03:06
Hi, thanks very much for responding. And no, I have to use the button on the side of the camera.
None of the controls on the handle work at all. There is just the light blinking alternate red and green.

Hello there. I see. If every button is not working. We suggest sending the extension rod for further diagnosis. You can submit a repair request here: https://www.dji.com/global/support. You can also contact our DJI support from the same link for further assistance. Thank you for your patience.

I assume you've left it connected to a fully charged P2 for say 24 hours to give it a chance to recharge / reset.

I must get mine out and see how it's going!

Has the extension rod been unused for a long period of time? If it has, it could be that the battery of the extension rod could be drained out or completely dead.

fansfe82067d Posted at 8-25 04:49
I assume you've left it connected to a fully charged P2 for say 24 hours to give it a chance to recharge / reset.

I must get mine out and see how it's going!

Ive left it connected for a day. but no difference

HGDC84 Posted at 8-25 12:07
Has the extension rod been unused for a long period of time? If it has, it could be that the battery of the extension rod could be drained out or completely dead.

I use it at least 2 or 3 times per week. It just randomly stopped working a week or so ago.

maxigan1 Posted at 8-26 05:04
I use it at least 2 or 3 times per week. It just randomly stopped working a week or so ago.

Okay, that does rule out the chance of battery depleting due to being unused. Not sure what causes it then.