1 Month Old RavenEye, Worked Once Now Broken
493 1 2023-8-24
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booray
lvl.1
Flight distance : 152041 ft
United States
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When  I received my RS3 Pro last month, I set up the RavenEye to test it and it worked.  It has sat in the case sense then.

Today I tried to use it and the white lights turned on but the gimbal said No Video.  I could not see it on Wifi either.

After a few minutes of troubleshooting and looking up videos to make sure I was plugging it in correctly (I was), I noticed it was VERY hot to the touch.  I turned it off and burned my finger on the power button.

I put in a support ticket, then several minutes later I touched it and it was a normal temperature so I tried again.  Now it will not turn on at all, no white lights.

This is a defect, I hope I'm not going to have to pay a replacement / repair fee.
2023-8-24
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DJI Wanda
Administrator
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Hello, there. We are sorry to hear this. May we know if you have created a repair case and send the gimbal back for diagnosis?
2023-8-28
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