FlySafe update fails
2061 3 2023-9-1
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seb123
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Spain
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Hi!

I have a brand new DJI Mini 2 SE and I cannot fly because when I update FlySafe it fails at 76%.

I've been trying all day long for several days and it's so frustrating. I've tried everything: with WiFi, with my data, with other phones, with DJI Assistant 2 in two different laptops... and nothing.

Anyone else with this problem? Is it a software issue from FlySafe?
Thank you so much in advance!

2023-9-1
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DJI Wanda
Administrator
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Hello, there. Sorry for the inconvenience. May we know if it prompts you to update each time when you open the app?  If so, may we have a screenshot of the FlySafe Database version?
2023-9-1
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seb123
New

Spain
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Hi! Thank you so much for the quick reponse.

Here I'm attaching the sreenshots. It doesn't say anything about the version installed, it only says (Code: 30224) but the firmware is updated.

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2023-9-2
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DJI Tony
Administrator

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seb123 Posted at 9-2 00:42
Hi! Thank you so much for the quick reponse.

Here I'm attaching the sreenshots. It doesn't say anything about the version installed, it only says (Code: 30224) but the firmware is updated.

Hello there. I'm sorry for the inconvenience. The code means the software version is mismatched. Please make sure both the aircraft and the RC is on the latest update. If you are trying to look for the firmware versions, you can go to the camera view, select the 3 dots from the upper right-hand side of the screen, and then select "About". You will see the firmware list and an option to check for updates. If the update fails please try updating both the aircraft and the remote controller's firmware using the DJI Assistant 2. You can download Assistant 2 to your computer, by using this link: https://www.dji.com/global/downl ... sumer-drones-series. Have a great day ahead.
2023-9-4
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