Hello Everyone,

I still have my Mavic Pro I know its been a while but my Mavic pro is still precious to me, how ever i been having this issue and i have found no fix for it SD card is not the issue the problem happens with or without an SD card this started to happen all of a sudden and i have no fix , sometimes if you leave it eventually it will engage the gimbal and be normal after until you turn it off and turn it back on then it might work or i might have to wait all over again.

If anyone has a Fix please do help .

Hello, there. Please check perform the troubleshooting steps below:

1. Calibrate the gimbal.
2. Check whether the lower vibration absorbing board is inside the anti-drop hook.
3. Record a video of the issue for us.
4. Tell us the Aircraft’s and remote controller’s firmware version, app version
5. The frequency of the issue, and under what operation the issue occurs

DJI Wanda Posted at 9-7 01:17
Hello, there. Please check perform the troubleshooting steps below:

1. Calibrate the gimbal.

Hi Wanda,

1. Calibrate the gimbal. I have done this several times how ever i cannot do it while gimbal is disconnected.
2. Check whether the lower vibration absorbing board is inside the anti-drop hook. it is if you are talking about the little hook-style thing right above the gimbal it is inside.
3. Record a video of the issue for us. I have several
4. Tell us the Aircraft’s and remote controller’s firmware version, app version both controller and aircraft have the latest firmware available by DJI assistant
5. The frequency of the issue, and under what operation the issue occurs everytime the drone goes off and on.

HIGSBO Posted at 9-7 03:24
Hi Wanda,

1. Calibrate the gimbal. I have done this several times how ever i cannot do it while gimbal is disconnected.

Would you please share a video of the issue and tell us the version number or the detailed information of step 4?

DJI Wanda Posted at 9-8 04:00
Would you please share a video of the issue and tell us the version number or the detailed information of step 4?

Hello Wanda thank your for replying attached is the version for both  and a link to the video

Link: https://drive.google.com/file/d/1QlOPDdIfnC1xeCi2Yu1-sLT6SrqKkkP5/view?usp=drivesdk

HIGSBO Posted at 9-8 04:23
Hello Wanda thank your for replying attached is the version for both  and a link to the video

Link: https://drive.google.com/file/d/1QlOPDdIfnC1xeCi2Yu1-sLT6SrqKkkP5/view?usp=drivesdk

Thank you. We will forward it to our engineers. We will reply to you here once we get their responses.

HIGSBO Posted at 9-8 04:23
Hello Wanda thank your for replying attached is the version for both  and a link to the video

Link: https://drive.google.com/file/d/1QlOPDdIfnC1xeCi2Yu1-sLT6SrqKkkP5/view?usp=drivesdk

Hello, there. Our engineers suggest you send the drone back for further diagnosis.
Here is the link to submit the online repair request:
https://repair.dji.com/us/repair/index

DJI Wanda Posted at 9-11 03:25
Hello, there. Our engineers suggest you send the drone back for further diagnosis.
Here is the link to submit the online repair request:
https://repair.dji.com/us/repair/index

Hello Wanda the last thing I need is to be charged to repair an old drone as much as the drone itself cost now days.

HIGSBO Posted at 9-15 14:23
Hello Wanda the last thing I need is to be charged to repair an old drone as much as the drone itself cost now days.

We are sorry that your issue can not be resolved remotely. The repair fee depends on the damage assessment after our service center inspects your device. If you have any questions about the quotation, please feel free to talk.

DJI Wanda Posted at 9-16 02:51
We are sorry that your issue can not be resolved remotely. The repair fee depends on the damage assessment after our service center inspects your device. If you have any questions about the quotation, please feel free to talk.

Hello Wanda,

I need a quote in order to asses if it’s worth it or not
I can’t send a now $400 drone to get a $300-500 repair.

This issue used to go away before after I would downgrade and then upgrade the firmware now that method is not working anymore.

HIGSBO Posted at 9-16 08:10
Hello Wanda,

I need a quote in order to asses if it’s worth it or not

Hello, there. The official quotation for the repair will be sent to your inbox after our service center inspects your drone. The final repair fee depends on the damage assessment.
You can have a ballpark about the repair fee here:
https://repair.dji.com/repair/price-inquiry

Hello, could you attach a picture with the error message here. I remember that my Mavic Pro set also an error message in the past. something with gimbal not connected. APP Works normal. On my side the USB Kabel between Remote and phone was defect.