DJI Gamora
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Fishycomics Posted at 12-11 04:33
Lets ask, should you not offer a repair service for free under warranty, and why not direct , but request a video, their camera is out of service, that is not god enough to get them a repair, that is worse then a gopro rep if asked
the camera has a warranty, suggest get the camera to their clinic for a repair, they can not even offer a downloadable firmware anymore, oh I am sure the box says like a rc product open the box, warranty voided
Thank you for your input. We completely understand your point. However, we aim to provide efficient and convenient solutions to our valued users. We will attempt to resolve the situation remotely and avoid sending the product for repair/replacement, as we understand that this may take time and other users may not be able to send it due to important matters. Nonetheless, if the situation is proven that it can't be rectified remotely, then the user will be advised to send the product for repair/replacement depending on the situation. The case will be handled according to the warranty service and the result of the damage assessment. I hope this answers your query. |
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