Hi everyone, after the last app update I have 2 problems:

1) Sometimes my drone gets no gps module error (after I turn it on and off or reinsert battery it disappears)


2) I have constant RC not connected to mobile phone messages where every few seconds it gets  disconnected and immediately reconnected...  


Very frustrating, drone has not been damaged in any way, I am very experienced pilot and very carefull with my drone, hand lunch and hand land every single time etc...

Anyone experienced something like this ?

Hi there! Thank you for reaching out. We apologize for any trouble this has caused. Please see the below guidelines and let us know if problems persist.

Issue #1.

Please remove the microSD card from the aircraft and then try again. If this issue persists after removing the microSD card, please send your device back to DJI for testing.

Issue #2.

*Restart the remote controller. Please restart or reinstall the app (ensuring the latest app version is used). Unplug and reinsert the cable.

*If your mobile device uses an Android operating system, please turn on USB debugging and select the charging-only mode.

*Check whether the copper sheets in the Type-C port of the remote controller are warped. If so, please send back the product for repair. (The copper sheets are easily damaged for inclined unplugging and insertion; please plug and unplug the cable vertically.)

Please let us know if the above information helps. Thank you for your kind understanding!

DJI Diana Posted at 9-11 13:53
Hi there! Thank you for reaching out. We apologize for any trouble this has caused. Please see the below guidelines and let us know if problems persist.Issue #1.Please remove the microSD card from the aircraft and then try again. If this issue persists after removing the microSD card, please send your device back to DJI for testing.Issue #2.*Restart the remote controller. Please restart or reinstall the app (ensuring the latest app version is used). Unplug and reinsert the cable.*If your mobile device uses an Android operating system, please turn on USB debugging and select the charging-only mode.*Check whether the copper sheets in the Type-C port of the remote controller are warped. If so, please send back the product for repair. (The copper sheets are easily damaged for inclined unplugging and insertion; please plug and unplug the cable vertically.)
Please let us know if the above information helps. Thank you for your kind understanding!

Would your #2 suggestion also apply to my RC remote which has several times disconnected briefly in mid-flight since the latest upgrades? You talk about a cable but there isn't one.

trainee Posted at 9-11 14:01
Would your #2 suggestion also apply to my RC remote which has several times disconnected briefly in mid-flight since the latest upgrades? You talk about a cable but there isn't one.

Hi there! Thank you for contacting us. Could you please provide us with a screenshot of the error message encountered for further verification? Thank you for your patience.

Reinstalled the app and refreshed firmware on both, mini 3 pro and rcn1, probems are gone now!

@ DJI Diana - Issue #2 Restart the remote controller. Please restart or reinstall the app, ensuring the latest app version is used

How can I reinstall on the Mini 3 Pro with the RC-LCD remote the latest software or make a software downgrade ?

DJI Diana Posted at 9-12 10:58
Hi there! Thank you for contacting us. Could you please provide us with a screenshot of the error message encountered for further verification? Thank you for your patience.

Hi Di, there are no error messages: the RC screen simply switches back to the home screen (pus a couple of white blobs) mid-flight and I have to hit the Go Fly button to reconnect. Seems to happen once or twice a flight since the latest update and never previously seen.

trainee Posted at 9-17 00:57
Hi Di, there are no error messages: the RC screen simply switches back to the home screen (pus a couple of white blobs) mid-flight and I have to hit the Go Fly button to reconnect. Seems to happen once or twice a flight since the latest update and never previously seen.
[view_image]

Thank you for responding. I'd recommend refreshing the firmware of your aircraft and remote controller via this link: https://www.dji.com/downloads/so ... sumer-drones-series If the problem persists, you may perform a screen recording and provide us the video for further checking. We look forward to hearing from you.

DJI Diana Posted at 9-17 02:59
Thank you for responding. I'd recommend refreshing the firmware of your aircraft and remote controller via this link: https://www.dji.com/downloads/softwares/dji-assistant-2-consumer-drones-series If the problem persists, you may perform a screen recording and provide us the video for further checking. We look forward to hearing from you.

I used DJIA2 to refresh my M3P and RC firmware. I only had time for a 10-minute test flight before the rain came but saw no disconnects. I will report back if I am not cured.
[I downloaded the latest version of DJIA2 but wondered why my previously installed version didn't prompt me to update when I opened it?]

trainee Posted at 9-18 03:39
I used DJIA2 to refresh my M3P and RC firmware. I only had time for a 10-minute test flight before the rain came but saw no disconnects. I will report back if I am not cured.

Hi there! Thank you for getting back to us. Please do share with us if the problem still persists after a few attempts. We appreciate your cooperation and patience!