DJI Tony
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djiuser_I9bDcg6XYZK6 Posted at 9-21 22:00
OK. I uninstalled DJI Mimo and installed it again. I logged into my DJI account. I paired it with the code I received. I have granted all permissions. I opened the camera and the app saw it. I pressed "connect" after which the message "Device to use with DJI Mimo" appeared. Under this message, there are two options cancel and connect. but only cancel is active. The last one slightly faded indicating that it is not active. If I press cancel is obvious that all is canceled. As I already mentioned, my phone is a Huawei Mate 10 Pro with Android 12.
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Hi there. Can you please try doing a hard reset on the mobile device? Or if possible, please replace the other mobile device to have a try. If the issue still persists can you please send me the following:
1) A video showing the operation and issue
2) The SN of the DJI Product
3) The mobile device model and system version (Screenshot of "About" interface under "General" in the mobile phone settings)
4) The screenshot of the DJI Mimo App
5) Screenshot the QR code after uploading the app log and the time when the issue occurred. (To upload the app log, please perform as follows: Go to the Mimo app “Profile”, tap the Settings icon, select “DJI Support”, “Log Upload”, and enter the log upload interface. Then input the related information and tap “Submit”. “Uploading Log” will be shown in the app and the QR code will be generated after upload.)
We appreciate your patience. |
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