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Air3 Quick Transfer not Working with iPhone 15
5698 11 2023-9-28
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jeffbake
lvl.3
Flight distance : 955587 ft
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United States
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I can’t get quick transfer to work between my Air 3 and my iPhone 15. The good news is that now I can plug the Air 3 directly into my iPhone 15 with a USBc cable and transfer using the Files app on my iPhone. The quick transfer established a connection but doesn’t show previews or begin to transfer files.
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2023-9-28
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DJI Gamora
Administrator
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Hi, jeffbake. Thank you for reaching out and we're sorry for the inconvenience. Let me forward this concern to our relevant team for further checking. We'll let you know once we receive an update. Thank you.
2023-9-28
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DJI Gamora
Administrator
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Hi, jeffbake. Thank you for patiently waiting. Please follow the steps below:

1. Confirm if the app version and aircraft firmware are the latest. It is recommended to restart the aircraft, restart the DJI Fly app, and try to connect to the Quicktransfer again.
2. Clean up the phone's storage, if the phone's storage is insufficient, the transfer may fail.
3. Confirm whether you selected multiple footage to transfer at the same time. It is recommended to select a single photo and video file to try.
4. Turn off the mobile phone data or turn on the mobile phone "flight mode" to try.

Hope this helps. Please keep us posted.
2023-9-29
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oliayo
lvl.1
Flight distance : 1271148 ft
Australia
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Oh man, thank you for the tip to transfer using the files app. Literally saved me today.

I’m having the exact same issue with my Air3 and iPhone 15. No preview for the images and it won’t transfer or download via the quick transfer function. Everything is up to date and I’ve turned it all on and off, still no good.

The cable transfer worked though. Thanks mate
2023-11-7
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DJI Tony
Administrator
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oliayo Posted at 11-7 13:41
Oh man, thank you for the tip to transfer using the files app. Literally saved me today.

I’m having the exact same issue with my Air3 and iPhone 15. No preview for the images and it won’t transfer or download via the quick transfer function. Everything is up to date and I’ve turned it all on and off, still no good.


We're glad you got it resolved. Please don't hesitate to reach out to us if you need further assistance. Have a great day ahead.
2023-12-18
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djiuser_Utvm6A3z36KC
lvl.1
United States
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oliayo Posted at 2023-11-7 13:41
Oh man, thank you for the tip to transfer using the files app. Literally saved me today.

I’m having the exact same issue with my Air3 and iPhone 15. No preview for the images and it won’t transfer or download via the quick transfer function. Everything is up to date and I’ve turned it all on and off, still no good.

I simply turned on airplane mode and it worked like a charm on my iPhone 15 Pro, all newest firmware.
2024-4-5
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DJI Paladin
Administrator
Flight distance : 318 ft

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djiuser_Utvm6A3z36KC Posted at 4-5 15:56
I simply turned on airplane mode and it worked like a charm on my iPhone 15 Pro, all newest firmware.

Hi, djiuser_Utvm6A3z36KC. Thank you for sharing the your feedback regarding the concern. We are glad to read about this. Should you also have any questions or concerns, please do not hesitate to reach us here in DJI Forum.
2024-4-6
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zimm
lvl.1
United States
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I have the same problem with iPhone 15 pro max.  I turned off the cellular connection and the previews of the photos and downloads worked.
2024-5-5
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AlisaJ21
lvl.2
India
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zimm Posted at 5-5 06:52
I have the same problem with iPhone 15 pro max.  I turned off the cellular connection and the previews of the photos and downloads worked.

You can be several reasons why you're unable to complete the data transfer to your new iPhone. Here are some steps you can try to fix the issue:-
1. Both iPhones Powered On & Unlocked:- Make sure both iPhones are powered on, unlocked, and placed close together (within a few inches) during the transfer process.
2. Bluetooth & Wi-Fi Enabled:- Ensure Bluetooth and Wi-Fi are enabled on both iPhones. These are essential for communication during the transfer.
3. Using Quick Start:- If you're using Quick Start (iPhone to iPhone transfer), verify both iPhones are running the latest version of iOS. Outdated software can cause compatibility issues. Go to Settings > General > Software Update on both iPhones and install any updates available.
4. Using iCloud Backup:- If you're using iCloud Backup, make sure you have a stable internet connection on both devices. Also, ensure there's enough iCloud storage space to accommodate your backup. You can check your storage usage in Settings > Your Name > iCloud.
5. Force Restart Both iPhones:- A simple restart can sometimes resolve temporary glitches. Follow the restart procedure specific to your iPhone models.
6. Try Wired Transfer (Lightning to USB Camera Adapter Needed):- If wireless methods aren't working, you can attempt a wired transfer using a Lightning to USB Camera Adapter and a computer. This method might take longer but can be more reliable for large data transfers.
If you have problem persist after trying these step, follow for more details assistance below.
2024-5-20
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djiuser_nlz3uRcxetkB
New
Australia
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New air 3s and no matter what I do, won’t transfer pics to my device. iPhone 15 pro max
2024-10-16
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$gambino$
Second Officer
Flight distance : 1563980 ft
United States
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Jeff, I had the same problem with my 14 Pro Max. Basically the issue is cellular connection. That is what it boils down to so basically before you start the quick transfer process meaning connecting to the Drone) turn your cellular off on your cell phone. I just put it in airplane mode and make sure Wi-Fi is on! Cellular has to be off though you should be good to go after that
2024-10-16
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$gambino$
Second Officer
Flight distance : 1563980 ft
United States
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zimm Posted at 5-5 06:52
I have the same problem with iPhone 15 pro max.  I turned off the cellular connection and the previews of the photos and downloads worked.

Correct turning  off cellular connection for some reason will allow quick transfer to function properly…. DJI really needs to look into this. The only reason why I found this out is because I was stuck for about two hours trying to find a solution.
2024-10-16
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