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Aircraft Signal Interference Mini 4 Pro
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Shogun007
lvl.1

United States
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Is anyone else having the issue of Aircraft Signal Interference with the Mini 4 Pro?  I fly both the Air 3 and Mini 4 Pro. I dont get that message with the Air 4 but I do get it with the Mini 4 pro at the same locations.  
2023-10-4
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DJI Gamora
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Hi, Shogun007. Thank you for reaching out. Depending on the specific operating environment, signal interference may have different influences on the aircraft. Therefore, please fly your aircraft according to the messages prompted in the DJI Fly App. If the interference is relatively strong, please fly your aircraft in an appropriate operating environment.
2023-10-4
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fansd948efb9
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Flight distance : 960673 ft
Argentina
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Same thing here.  Brand new mini 4 pro loses signal even 5 meters apart.
1-29 13:36
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DJI Gamora
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fansd948efb9 Posted at 1-29 13:36
Same thing here.  Brand new mini 4 pro loses signal even 5 meters apart.

Hi, there. Sorry for the trouble that it may cause you. May I confirm if this happens in an open area with a strong GPS signal and away from interference? Please make sure that the drone is running the latest firmware, calibrate the compass, and change location for further testing. Kindly feel free to let us know about the latest progress.
2-1 02:29
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djiuser_DkvEDh0po3ja
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Flight distance : 88225 ft
Slovakia
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Hi, I have the same problem. I bouht brand new Mini 4 Pro one week ago and it works fine in the first day when I runed it with original firmware. After I updated firmare to the latest version (in drone and RC 2 as well) I started seeing Aircraft Signal Interference message often. Apart of this, drone is connected and disconnected from the RC 2 several times when I turned it on and sometimes I have to restart drone and/or RC 2 as well to achieve a connection. I was in open wide area without close buildings. In the fly mode my camera image was not smoothly transmitted to the RC 2 (my direct distance was 120m in open space with direct visibility to the drone). Please, any advice here?
2-8 06:07
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DJI Paladin
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Flight distance : 318 ft

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djiuser_DkvEDh0po3ja Posted at 2-8 06:07
Hi, I have the same problem. I bouht brand new Mini 4 Pro one week ago and it works fine in the first day when I runed it with original firmware. After I updated firmare to the latest version (in drone and RC 2 as well) I started seeing Aircraft Signal Interference message often. Apart of this, drone is connected and disconnected from the RC 2 several times when I turned it on and sometimes I have to restart drone and/or RC 2 as well to achieve a connection. I was in open wide area without close buildings. In the fly mode my camera image was not smoothly transmitted to the RC 2 (my direct distance was 120m in open space with direct visibility to the drone). Please, any advice here?

Hi there. Thank you for reaching out and we're deeply sorry for the trouble that this has caused. Please download the DJI Assistant 2 software on your computer and please update/refresh the firmware of both aircraft and remote controller. After that, try to have a test flight in a different location then check if the issue persists. Please record the screen (screen recording) during the test flight so we can also check the behavior of the unit. We will wait for your response. Thank you for your cooperation.

You may download the software here: https://www.dji.com/downloads/so ... sumer-drones-series

2-9 03:21
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Gaprielk:o
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Flight distance : 88225 ft
Slovakia
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DJI Paladin Posted at 2-9 03:21
Hi there. Thank you for reaching out and we're deeply sorry for the trouble that this has caused. Please download the DJI Assistant 2 software on your computer and please update/refresh the firmware of both aircraft and remote controller. After that, try to have a test flight in a different location then check if the issue persists. Please record the screen (screen recording) during the test flight so we can also check the behavior of the unit. We will wait for your response. Thank you for your cooperation.

You may download the software here: https://www.dji.com/downloads/softwares/dji-assistant-2-consumer-drones-series

Hi, I updated firmare in both drone and RC 2 as well, but unfortunatelly no significatnt improvement. The drone is several times connected and disconnected from the RC and / or picture is not smoothe after I turned it on, see video here: https://youtu.be/4Yovbeows90.
2-14 01:47
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DJI Paladin
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Gaprielk:o Posted at 2-14 01:47
Hi, I updated firmare in both drone and RC 2 as well, but unfortunatelly no significatnt improvement. The drone is several times connected and disconnected from the RC and / or picture is not smoothe after I turned it on, see video here: https://youtu.be/4Yovbeows90.

Thank you for keeping us posted. Can you please confirm if the unit experienced a hard landing before? Please tell us what specific firmware version are you using with your aircraft and remote controller for further investigation. Please keep us posted.
2-16 03:02
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djiuser_OX658vd7JXAi
New
Flight distance : 83517 ft
Germany
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fansd948efb9 Posted at 1-29 13:36
Same thing here.  Brand new mini 4 pro loses signal even 5 meters apart.

Same with me. Any solutions?
3-2 12:30
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DJI Paladin
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djiuser_OX658vd7JXAi Posted at 3-2 12:30
Same with me. Any solutions?

Hi there. Thank you for reaching out and we do apologize for the trouble. Can you please confirm what specific error message you experienced on the DJI Fly app? Please upload a screen recording or short video showing the issue so we can check it further. Please keep us posted.
3-3 03:07
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Lauti
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Germany
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djiuser_DkvEDh0po3ja Posted at 2-8 06:07
Hi, I have the same problem. I bouht brand new Mini 4 Pro one week ago and it works fine in the first day when I runed it with original firmware. After I updated firmare to the latest version (in drone and RC 2 as well) I started seeing Aircraft Signal Interference message often. Apart of this, drone is connected and disconnected from the RC 2 several times when I turned it on and sometimes I have to restart drone and/or RC 2 as well to achieve a connection. I was in open wide area without close buildings. In the fly mode my camera image was not smoothly transmitted to the RC 2 (my direct distance was 120m in open space with direct visibility to the drone). Please, any advice here?

I have the exact samem issue since 2 weeks after I have updated drone and RC.
I moved locations, turned my smartphone off, ... everything. But I get the interferences message every 2-3 seconds, as well as loss of image transmission.
Something must be wrong with this firmware, as this never happened before. The code for intereferences is 170003.
4-22 03:59
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Lauti
lvl.1

Germany
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Any solution / ideas? - Otherwise I'm forced to send back the drone... :-(
4-23 21:45
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DJI Tony
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Lauti@DJI Posted at 4-23 21:45
Any solution / ideas? - Otherwise I'm forced to send back the drone... :-(

Hi there. Sorry about the inconvenience. The main factors that affect the transmission distance are firmware, signal transmitter power, attenuation, obstruction, and electromagnetic interference. Please check the notes below and see if it will help:
1. Check the aircraft image transmission distance in your country.
2. Check if the aircraft firmware, remote controller firmware, and app versions are the latest. If not, please update the firmware to the latest versions first.
3. Check the remote controller antenna position. Please place your remote controller antenna in the optimal position.
4. Keep note of trees and house obstructions near the flying field. After flying for a period, note the obstruction near the horizontal line to ensure that there are no visible obstructions in the aircraft's direction.
5. Check whether there is significant interference in the flight environment. Please turn on the Image Transmission Settings to check the real-time channel quality. If the interference is significant, we recommend changing the flight environment. Common electromagnetic interference sources include but are not limited to Wi-Fi hotspots, routers, Bluetooth devices, high-voltage power lines, high-voltage transmission stations, mobile phone base stations, and television broadcasting towers. Have a great day ahead.
4-24 02:01
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Shogun007
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United States
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djiuser_OX658vd7JXAi Posted at 3-2 12:30
Same with me. Any solutions?

It's due to a bad part inside the drone. You will have to send it back to dji. They will send you a new drone.
4-24 02:42
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Lauti
lvl.1

Germany
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Shogun007 Posted at 4-24 02:42
It's due to a bad part inside the drone. You will have to send it back to dji. They will send you a new drone.

I'm afraid you are right.
I like to prevent sending my drone back, because mine is allowed to fly >100m. And I'm afraid the new drone does not allow this any more. :-(
Any idea/suggestion by the DJI experts?
4-24 05:30
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Lauti
lvl.1

Germany
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DJI Tony Posted at 4-24 02:01
Hi there. Sorry about the inconvenience. The main factors that affect the transmission distance are firmware, signal transmitter power, attenuation, obstruction, and electromagnetic interference. Please check the notes below and see if it will help:
1. Check the aircraft image transmission distance in your country.
2. Check if the aircraft firmware, remote controller firmware, and app versions are the latest. If not, please update the firmware to the latest versions first.

Thanks Tony!
The issue is that I moved locations a lot; from city downtown to the woods, but there is no difference. Meaning, the Mini 4 Pro complains about signal interferences and from time to time faces image loss.
It's really independent of the environment.
Oh... needless to say ... drone at RC are on the latest firmware.

What I'm wondering is: That never happened months ago (before updating to the last firmware).
Meanin, in December 2023 everything was perfect. I have not used the drone January-March 2024. After turning it on again in April 2024, and after updating everything to the latest firmware, I'm facing the described problems.
4-24 05:43
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DJI Tony
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Lauti@DJI Posted at 4-24 05:43
Thanks Tony!
The issue is that I moved locations a lot; from city downtown to the woods, but there is no difference. Meaning, the Mini 4 Pro complains about signal interferences and from time to time faces image loss.
It's really independent of the environment.

I see. Please try checking your Transmission page to check interference. In Fig. 1, the flight environmental interference is lower, while in Fig. 2, the flight environmental interference is greater. Please ensure that the environmental interference is lower to guarantee the image transmission distance.


Have a great day.
4-27 03:42
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djiuser_jwjzDwP0qGTb
lvl.1
Flight distance : 208389 ft

Pakistan
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Same issue , latest firmware on mini 4 pro , But issues are in every place
5-16 05:14
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djiuser_h9ZDAHDcjImj
lvl.1
Norway
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Same issue in Norway. Open landscapes on the montain or in the city. All firmware ar up to date, and signal seams ok at all times. Connection lost from 15 to 100 meters
5-20 09:05
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djiuser_jwjzDwP0qGTb
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Flight distance : 208389 ft

Pakistan
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djiuser_h9ZDAHDcjImj Posted at 5-20 09:05
Same issue in Norway. Open landscapes on the montain or in the city. All firmware ar up to date, and signal seams ok at all times. Connection lost from 15 to 100 meters

Can you please share me your contact , I want to discuss this problem with you
5-21 11:54
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djiuser_h9ZDAHDcjImj
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Norway
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djiuser_jwjzDwP0qGTb Posted at 5-21 11:54
Can you please share me your contact , I want to discuss this problem with you

Are you living in norway?
5-22 04:59
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djiuser_jwjzDwP0qGTb
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Flight distance : 208389 ft

Pakistan
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djiuser_h9ZDAHDcjImj Posted at 5-22 04:59
Are you living in norway?

no I'm from Pakistan
5-24 00:28
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doroshko
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Flight distance : 5519396 ft
Turkey
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I've the same issue. I used my drone a lot at the same environment and location, but after latest updates 4 of 5 flights I can't even start the drone. Or I start and it looses signal in a minute or less.
- RC signal interference
- Aircraft signal interference
- Image transmission signal lost

6-4 22:28
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DJI Natalia
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doroshko Posted at 6-4 22:28
I've the same issue. I used my drone a lot at the same environment and location, but after latest updates 4 of 5 flights I can't even start the drone. Or I start and it looses signal in a minute or less.
- RC signal interference
- Aircraft signal interference

Hi there,
thank you for reaching out.

May we confirm with you first if the issue has been resolved? Kindly let us know if the issue persists.

Looking forward to your response, thank you!
6-9 21:16
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flykaktusss
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Flight distance : 42546 ft

Estonia
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Hi guys!
Today i updated my aircraft and has the problem with signal lost after take off even if remote on 2 meters distance.
After 3 hours discussion with dji service i sent them logs from aircraft and remote and must wait 24 hours for answer.
But I also has a good news for you!
I tried to solve this problem by myself and have success.
So If you Have Interference signal and signal lost errors after update you need make this steps
1; set manually transmission range to 2.4 ghz (in setting- transmission) try to fly reboot aircraft.
2; set manually transmission range to 5 ghz (in setting- transmission) try to fly reboot remote
3; 1 set transmission range to Dual- band (in setting- transmission) try to fly . reboot aircraft and remote
One more thing before flight you must wait for good GPS signal
On my Mini 4 pro its solve the problem.
I would be glad to receive some thanks ( like year of dji care) from the dji company  for my mini 4 pro for solving the problem .
6-18 09:50
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Manitobahunter
lvl.4
Canada
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You always need to wait for a solid GPS lock before takeoff. The controller will display home point updated.
6-19 05:57
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DJI Natalia
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flykaktusss Posted at 6-18 09:50
Hi guys!
Today i updated my aircraft and has the problem with signal lost after take off even if remote on 2 meters distance.
After 3 hours discussion with dji service i sent them logs from aircraft and remote and must wait 24 hours for answer.

Hi there, thank you for the update and we're glad to hear that you're managed to solve the issue. Please be advised to wait for solid GPS signal before your aircraft takeoff.

Thank you for taking to your time to share your feedback and updates. We do really appreciate it your effort and support!
6-19 21:24
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flykaktusss
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Flight distance : 42546 ft

Estonia
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DJI Natalia Posted at 6-19 21:24
Hi there, thank you for the update and we're glad to hear that you're managed to solve the issue. Please be advised to wait for solid GPS signal before your aircraft takeoff.

Thank you for taking to your time to share your feedback and updates. We do really appreciate it your effort and support!
Hello.
I have one question about warranty.
I purchased  my drone in Canada  40 days ago  but i living in Estonia.
So when i had  problems  with  signal interference  i wrote to support i had problem with that  i must pay fo repair  even it's warranty cause or send it to Canada for warranty repair.
So how i can have correct warranty in Europe?
Because i bought it  when i was o vacation.  And cant send it in Canada for repair.
It's really strange things when you bought product  for 1500 dollars from Chinese company and  has no warranty on it because you in Europe.
I thought Dji have worldwide warranty  because they have many authorized services in all world.
Now I have no any problems with my aircraft but situation with warranty is really confused me .
So maybe you have ideas how to solve this situation?
6-20 00:05
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DJI Natalia
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flykaktusss Posted at 6-20 00:05
Hello.
I have one question about warranty.
I purchased  my drone in Canada  40 days ago  but i living in Estonia.

Hi there, thank you for reaching out. Since the drone originally purchased in Canada, the warranty will covered is under Canada. SO you'll need to send back the drone to Canada for any repair request. This is because the warranty may different based on the country regulations.

Thank you for your understand and support!
6-20 00:19
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djiuser_jwjzDwP0qGTb
lvl.1
Flight distance : 208389 ft

Pakistan
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flykaktusss Posted at 6-18 09:50
Hi guys!
Today i updated my aircraft and has the problem with signal lost after take off even if remote on 2 meters distance.
After 3 hours discussion with dji service i sent them logs from aircraft and remote and must wait 24 hours for answer.

hey , you were saying to reboot aircraft while it's in flight , so how you exactly mean ? like turning off the rc ? while leaving the aircraft in flight? please respond
7-6 13:24
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djiuser_jwjzDwP0qGTb
lvl.1
Flight distance : 208389 ft

Pakistan
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flykaktusss Posted at 6-18 09:50
Hi guys!
Today i updated my aircraft and has the problem with signal lost after take off even if remote on 2 meters distance.
After 3 hours discussion with dji service i sent them logs from aircraft and remote and must wait 24 hours for answer.

thankyou soooo much for the help i tried to reboot and same steps you said and my problem is solved , thankyou brother
7-6 13:40
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DJI Natalia
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djiuser_jwjzDwP0qGTb Posted at 7-6 13:40
thankyou soooo much for the help i tried to reboot and same steps you said and my problem is solved , thankyou brother

Hi there,
thank you for reaching out.

We are glad to hear that your issue has been resolved. Your feedback is important to us. If the issue persists, please inform us immediately.

For any further questions or assistance, don't hesitate to message us. Thank you for your cooperation.
7-7 02:06
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doroshko
lvl.1
Flight distance : 5519396 ft
Turkey
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DJI Natalia Posted at 6-9 21:16
Hi there,
thank you for reaching out.

Yep, the issue is still persists on the latest update:
DJI Mini 4 Pro V01.00.0600
DJI RC 2 V02.02.0200

The bug is definitely in Auto Transmission mode. Once I switch to Manual 2.7 Ghz I can fly the drone, but the connection is unstable. But Auto mode is completely random, I can fly as usual some day, but more likely it will not even fly 1-2 meters.

Let me know how can I help you to solve this issue for everyone. I'm ready to share you the logs, this bug is consistent and pretty easy to reproduce.

I'm going try to make a manipulations suggested by @flykaktusss soon. So it would be nice to share the logs before I try that steps.
7-8 10:43
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Serg SSA
Core User of DJI
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Russia
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doroshko Posted at 7-8 10:43
Yep, the issue is still persists on the latest update:
DJI Mini 4 Pro V01.00.0600
DJI RC 2 V02.02.0200

Check the flight in another place, there may just be interference on the air.
7-8 12:01
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doroshko
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Turkey
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Serg SSA Posted at 7-8 12:01
Check the flight in another place, there may just be interference on the air.

The whole thread reports that the issue appears not depending on the place at all.

I'm flying always the same location/locations I had always able to fly on. More then that, other drones are able to take off and have a smooth flight at the same place and the same time my drone can not do it.
7-8 13:58
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DJI Natalia
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doroshko Posted at 7-8 10:43
Yep, the issue is still persists on the latest update:
DJI Mini 4 Pro V01.00.0600
DJI RC 2 V02.02.0200

Hi there. Please try to update or refresh your firmware in DJI Assistant 2. Also, please try flying in a different environment with full GPS signal and see if this issue persist.. If so, please send us screenshot of the error message and the video that shows the problem. This will help us to provide more accurate solution.
7-8 14:55
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djiuser_jwjzDwP0qGTb
lvl.1
Flight distance : 208389 ft

Pakistan
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DJI Natalia Posted at 7-8 14:55
Hi there. Please try to update or refresh your firmware in DJI Assistant 2. Also, please try flying in a different environment with full GPS signal and see if this issue persist.. If so, please send us screenshot of the error message and the video that shows the problem. This will help us to provide more accurate solution.

why are you keep asking for screenshot as it already been addressed what the issue is , you should discuss this issue with your team , and try to figure the solution
7-8 19:33
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DJI Natalia
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djiuser_jwjzDwP0qGTb Posted at 7-8 19:33
why are you keep asking for screenshot as it already been addressed what the issue is , you should discuss this issue with your team , and try to figure the solution

Hi there,

Video or photo is needed as an evidence to submit a case to the relevant department to investigate further on this matter. This will help other relevant department to look into this details to provide an accurate solution for the issue. Thank you for your understanding and tolerance.
7-8 19:39
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Serg SSA
Core User of DJI
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Russia
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doroshko Posted at 7-8 13:58
The whole thread reports that the issue appears not depending on the place at all.

I'm flying always the same location/locations I had always able to fly on. More then that, other drones are able to take off and have a smooth flight at the same place and the same time my drone can not do it.

The whole thread reports that the issue appears not depending on the place at all.
However, I speak from personal experience. Each flight is unique, interference can appear at one time and be absent at another, they can be at different heights and locations. Just check in an open area outside of town.
7-9 00:20
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doroshko
lvl.1
Flight distance : 5519396 ft
Turkey
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Serg SSA Posted at 7-9 00:20
The whole thread reports that the issue appears not depending on the place at all.
However, I speak from personal experience. Each flight is unique, interference can appear at one time and be absent at another, they can be at different heights and locations. Just check in an open area outside of town.

Ok, got you, I see. I try different locations including open areas outside the city. The issue is still persists and it's deffinetely because of the recent updates, since I'm flying a lot at the same places and it was never like this before updates.
7-9 14:04
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