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O3 air unit- powered on but non working
766 4 2023-10-5
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djiuser_ohezxTDD4W4x
lvl.1
France
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Hi,
After few weeks/months without using my O3, my goggles2 were not binding.
I plugged it to computer and storage was not appearing, dji software was not recognizing it.

I noticed some scratchs on cable between camera and air unit, so I replaced it. It didn't changed anything.

I'm stil able to bind my goggles2 with an avata without issues. I was also able to use the same cable to plug goggles2, dji remote controller or avata without issues.
I can see the green LED when there is a lipo or when it's plugged to computer.

Is it a known issue?
2023-10-5
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DJI Gamora
Administrator

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Hi, djiuser_ohezxTDD4W4x. Thank you for reaching out. Let me forward your concern to our relevant team for further checking. We'll let you know once we receive an update. Thank you.
2023-10-7
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DJI Gamora
Administrator

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Hi, djiuser_ohezxTDD4W4x. Thank you for patiently waiting. We have now received feedback from our relevant team. After the DJI O3 Air unit is connected to a computer, it is normal for the air unit indicator light to be solid green. Judging from the description, the computer and data cable have been tested. The cause of the failure may be an abnormality in the air unit hardware. It is recommended to send the air unit back for testing. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). Thank you for your kind understanding.
2023-10-9
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djiuser_ohezxTDD4W4x
lvl.1
France
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Hi, thanks for your help.

i'll create a ticket.
2023-10-9
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DJI Paladin
Administrator
Flight distance : 318 ft

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djiuser_ohezxTDD4W4x Posted at 10-9 07:33
Hi, thanks for your help.

i'll create a ticket.

You're welcome. Should you have other inquiries, feel free to contact us. Thank you for your valued support.
2023-10-17
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