DJI Susan
Administrator
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Hi there, normally, if the drone is working well, you can purchase DJI Care Refresh for it. Below are the tips for you to purchase DJI Care Refresh for the drone. May I know where you are located for double confirmation?
Tips:
1. Conditions for first-time purchase: The product is brand new and unactivated, or has been activated within 48 hours. First-time purchase of service plan includes a gifted Reward for Safe Use.
2. Conditions for service renewal: If you have purchased DJI Care Refresh for your device, you can extend the service with DJI Care Refresh (1-Year Plan) within 15 days after the current service expires.
3. If the conditions are not met, please apply for online video verification of your product. After approval, you can purchase DJI Care Refresh within 72 hours of receiving the purchase notification.
Video Verification
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