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How disable restrictions from not being logged in?
6270 32 2023-10-12
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Flappy Bird
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United States
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While I like my DJI, frankly to be restricted to 30m/50m merely because I'm not logged in is completely unacceptable.

If there is no way in DJI app to disable this ridiculous feature, my DJI is functionally useless whenever I'm out of
internet range, which is a lot of places. Besides which, as a matter of principle, the FAA doesn't require this, so I
find it patronizing and intrusive.

Unless this restriction is removed, I won't be buying any more products from this brand.
2023-10-12
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DJI Gamora
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Hi, Flappy Bird. Thank you for reaching out. Regretfully, there's no way to disable the feature. Please note that this feature will only happen if you don't connect to the network for one month, the DJI Fly App will be logged out automatically after one month, and re-login is required. You can still take off without logging in however, there will be limited height and distance. Before going to the remote area, it is highly suggested to open the DJI Fly first to check if it needs to be logged in. Thank you for your kind understanding.
2023-10-12
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Sean-bumble-bee
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Flappy bird, since you appear to have the Mini 2, Litchi perhaps?
2023-10-13
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Flappy Bird
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United States
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Sean-bumble-bee Posted at 10-13 02:04
Flappy bird, since you appear to have the Mini 2, Litchi perhaps?

that looks like an autopilot, which I don't really need, but if this can be worked around by using a different app then I guess I'll have to.

Too bad the DJI company has this attitude. I can see no plausible reason to restrict offline flight, other than intrusive control and monitoring purposes. This makes me suspicious of allowing them to see any of my flight data at all.
2023-10-13
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Sean-bumble-bee
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Litchi isn't an auto pilot though I think it can fly way point flights but I have never tried
2023-10-13
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Dale 68
First Officer
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It is a pain, I travelled to a very remote location only to find I was logged out, had to drive about to 4 miles to get a phone signal to log in, then drive back again to do what I was going to do.
2023-10-13
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DJI Paladin
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Flight distance : 318 ft

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Dale 68 Posted at 10-13 23:19
It is a pain, I travelled to a very remote location only to find I was logged out, had to drive about to 4 miles to get a phone signal to log in, then drive back again to do what I was going to do.

Hi, Dale. Thank you for reaching out. If you don't connect to the network for one month, the DJI Fly App will be logged out automatically after one month, and re-login is required. It is a good practice to check the app on a location with a WiFi network or internet connection to ensure that you are logged in before going to a remote location without any signals at all. Should you have other inquiries, please don't hesitate to reach us. Thank you.
2023-10-19
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TP-FPV
lvl.4
Flight distance : 1146821 ft
United States
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It is a crazy requirement when you are in a remote area.
I have encountered the same issue, been hundreds of miles from cell or internet service.
In fact the odds of interfering with aviation or anything else when in a remote are such as this is virtually non-existent.
2023-10-20
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Burt37
First Officer
Flight distance : ****
Australia
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But why???

Why is this crippling "safety feature" not listed on the Official DJI website???

Why it went from three months down to one month???

And more importantly, after so many complaints, why is it still one month???

I'm all for safety and don't really care if DJI wants to monitor my movements, but this is definitely not the way to go about it...

If, and that is a big fat if, it really is a safety feature, have the decency to both advertise it and explain it to your customers!
2023-10-20
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DJI Paladin
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Burt37 Posted at 10-20 13:50
But why???

Why is this crippling "safety feature" not listed on the Official DJI website???

Hi there, Burt37. We appreciate your feedback. We will surely coordinate this with our relevant team for attention. Rest assured that we always value every recommendation by our customers. Thank you for your understanding.
2023-10-23
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djiuser_vB3EVLqVrFXm
lvl.1
Flight distance : 66562 ft
Canada
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I do agree with folks and wish I knew this because yesterday I drove 3 hours to do some documenting with no cell phone reception  to login and rendered the drone useless besides on flat areas and constantly had to update home point which would have been within reason usable but the height restrictions and terrain with elevation differences made it impossible to make Arial photos and video since I would have to constantly climb hills and rolling rock terrain so all of that became rendered useless and like say a useless 3hr drive for nothing with drone use
2023-12-29
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djiuser_KHPaoudYErmJ
lvl.1
United States
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I have had problems with this on my Mini. I was looking to upgrade to a Mavic 3, but this is a deal.breaker. There is no reason that I can see for this other than to force us to continually log in.
2024-4-21
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DJI Tony
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djiuser_KHPaoudYErmJ Posted at 4-21 19:46
I have had problems with this on my Mini. I was looking to upgrade to a Mavic 3, but this is a deal.breaker. There is no reason that I can see for this other than to force us to continually log in.

Hi there. This is to ensure flight safety. The FlySafe Database will be updated occasionally, requiring users to connect to the Internet. Thus, a prompt for account login is displayed to remind users to connect to the network. In DJI Fly 1.12.4 and later versions, an account remains in the login state for 90 days after the login even if the app is disconnected from the network, and a reminder will be pushed before the login expires.
Note: Within 7 days of expiration, the APP will remind once a day if the conditions are met; Condition: During the 90 days, the APP is not connected to the Internet.
We request for your patience and understanding.
2024-4-21
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Jeremy Camillo
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United States
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I've been looking to get a drone too, and I almost bought one of the DJIs (debating between Air 3 or Mavic 3 Pro), but then I found out about this "forced log out" issue which makes the drone unusable (very short flight distance/height from "home" landing spot). That's a deal breaker for me as well. I just wanted to put this out there so that DJI knows they're losing out on more sales due to that bad policy of theirs.
2024-5-19
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DJI Paladin
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Jeremy Camillo Posted at 5-19 13:51
I've been looking to get a drone too, and I almost bought one of the DJIs (debating between Air 3 or Mavic 3 Pro), but then I found out about this "forced log out" issue which makes the drone unusable (very short flight distance/height from "home" landing spot). That's a deal breaker for me as well. I just wanted to put this out there so that DJI knows they're losing out on more sales due to that bad policy of theirs.

Hi there. We appreciate your feedback. We totally understand your concern. Please note that to ensure flight safety, the FlySafe Database will be updated from time to time, which requires our users to connect to the Internet. Thus, a prompt for account login is displayed to remind our users to connect to the network. Thank you and wish you have a great day ahead.
2024-5-20
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JermsMalibu
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United States
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DJI Paladin Posted at 5-20 00:05
Hi there. We appreciate your feedback. We totally understand your concern. Please note that to ensure flight safety, the FlySafe Database will be updated from time to time, which requires our users to connect to the Internet. Thus, a prompt for account login is displayed to remind our users to connect to the network. Thank you and wish you have a great day ahead.
Thanks for the reply Paladin. I totally get "why" you do that, but it's also not a company's job to force all users to be mildly competent humanbeings in their use of equipment. I underatand it's your company and you get to make the rules; I'm just one of many that don't want to spend lots of money on something and then have a 3rd party "break it" now and again. Some of the uses I wanted it for are multiple hours outside of cell service, so that'd be extremely frustrating to get forced out and not be able to use the drone. I know it's now "every 30-90 days", but I've been reading about users getting signed out daily; so I can't take that risk. My thought of a safe way would be to have a daily nag at the 30-90 days about refreshing FlySafe as opposed to logging users out and making the drones non-functional.
Anyways, thanks again for the reply and I understand why that's DJI's stance; I just wanted to point out that that type of nannying doesn't work for everyone. Have a great day.
2024-5-21
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DJI Paladin
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JermsMalibu Posted at 5-21 21:29
Thanks for the reply Paladin. I totally get "why" you do that, but it's also not a company's job to force all users to be mildly competent humanbeings in their use of equipment. I underatand it's your company and you get to make the rules; I'm just one of many that don't want to spend lots of money on something and then have a 3rd party "break it" now and again. Some of the uses I wanted it for are multiple hours outside of cell service, so that'd be extremely frustrating to get forced out and not be able to use the drone. I know it's now "every 30-90 days", but I've been reading about users getting signed out daily; so I can't take that risk. My thought of a safe way would be to have a daily nag at the 30-90 days about refreshing FlySafe as opposed to logging users out and making the drones non-functional.
Anyways, thanks again for the reply and I understand why that's DJI's stance; I just wanted to point out that that type of nannying doesn't work for everyone. Have a great day.

Thank you for your response, JermsMalibu. Rest assured that we will forward this concern to our relevant team for attention. Should you have other inquiries or concerns, feel free to contact us. We appreciate your understanding and support.
2024-5-22
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GJ Rose
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Philippines
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Dale 68 Posted at 2023-10-13 23:19
It is a pain, I travelled to a very remote location only to find I was logged out, had to drive about to 4 miles to get a phone signal to log in, then drive back again to do what I was going to do.

Before you leave for a "very remote location" why wouldn't you simply connect your gear to make sure everything is up-to-date, working fine and fully charged. Then you wouldn't have the problem you are complaining about.
2024-8-7
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Dale 68
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GJ Rose Posted at 8-7 19:48
Before you leave for a "very remote location" why wouldn't you simply connect your gear to make sure everything is up-to-date, working fine and fully charged. Then you wouldn't have the problem you are complaining about.

Yep.......
2024-8-8
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meierjn
lvl.3
Flight distance : 334544 ft
Canada
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So... Are you logged out of the DJI Fly app on a "per-device" timed restriction, or if you just don't log on to your account on any device? If you have multiple devices that are logged into the app will logging into one of them keep you logged in to the other? I am assuming that it will not since the goal is the keep the app updated on all devices before flying.
2024-8-8
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Sean-bumble-bee
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meierjn Posted at 8-8 02:57
So... Are you logged out of the DJI Fly app on a "per-device" timed restriction, or if you just don't log on to your account on any device? If you have multiple devices that are logged into the app will logging into one of them keep you logged in to the other? I am assuming that it will not since the goal is the keep the app updated on all devices before flying.

"Are you logged out of the DJI Fly app on a "per-device" timed restriction?"
I think so but with the proviso below that starts ''Additionally''.
Why?
Because yesterday I flew a flight using a phone on which the wifi was switched off, 'it' flew fine with no restrictions. I then wanted to check something, what creates a "web-login" file in the "LOG/CACHE" folder? So I switched the phone's wifi on and found myself logged out of the app.
I have still to figure out what creates a "web-login" file :-( .

The connection ?  
I had previously, deliberately logged out on another phone ( * the phone MUST be connected to the internet to deliberately log out ) and logged back in again. The log out from that other phone was transmitted to the phone I was experimenting with when it connected to the internet.

*The automated log outs seem to differ in this respect, in that it appears it can happen whilst the phone is NOT connected to the internet.

"If you have multiple devices that are logged into the app will logging into one of them keep you logged in to the other?"
I suspect not.
Why?
Because the log in of that other phone did not prevent the log out on the phone I was experimenting with.

Additionally, when a phone that has been time-out logged-out connects to the internet, to log in, I suspect that its log out will be communicated to the internet and passed on to your other phone when that "other phone" next connects to the internet.

In effect the time-out log-out on one phone will be transmitted to all your other phones if they connect to the internet.

HO HUM lol
2024-8-8
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djiuser_Ek4kOIV7bbzE
lvl.1
Flight distance : 1459075 ft
Canada
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I just drove six hours and didn't get the shot I wanted, because the flight was limited.
A few days back, I was shopping for a new drone. If this isn't fixed, it will be a long time before I ever purchase another dji product.
2024-8-25
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Labroides
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djiuser_Ek4kOIV7bbzE Posted at 8-25 20:41
I just drove six hours and didn't get the shot I wanted, because the flight was limited.
A few days back, I was shopping for a new drone. If this isn't fixed, it will be a long time before I ever purchase another dji product.

Perhaps you could learn from the experience?
Before you drive 6 hours again to go flying, you could open the app and check that things are all ok.
2024-8-25
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djiuser_lLomXCLDLxGf
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Australia
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It is not true that logging in gives you a month’s ability to fly unrestricted.  I logged in yesterday using Starlink on the remote Ningaloo coast in WA after being unable to use my drone and despite that it happened again today. If I could swear on this forum I could tell you how truly upset I am that you can sell me a drone that tells me “sorry , no , you can’t fly me because you’re not logged in”. I am on trip of a lifetime that I will never repeat in the remotest parts of Australia and spent thousands on a drone to document it but the thing’s useless. What a joke. It’s outrageous and I will certainly warn others to not waste money on a DJI. You low-life’s are  just interested in selling data about people’s movements.  
2024-8-27
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Labroides
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djiuser_lLomXCLDLxGf Posted at 8-27 04:06
It is not true that logging in gives you a month’s ability to fly unrestricted.  I logged in yesterday using Starlink on the remote Ningaloo coast in WA after being unable to use my drone and despite that it happened again today. If I could swear on this forum I could tell you how truly upset I am that you can sell me a drone that tells me “sorry , no , you can’t fly me because you’re not logged in”. I am on trip of a lifetime that I will never repeat in the remotest parts of Australia and spent thousands on a drone to document it but the thing’s useless. What a joke. It’s outrageous and I will certainly warn others to not waste money on a DJI. You low-life’s are  just interested in selling data about people’s movements.

Did you log out and log in to your DJI account ... or just open the app?

low-life’s are  just interested in selling data about people’s movements

That's what Google and Apple do, but it's got nothing to do with DJI drones.
2024-8-27
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djiuser_Ek4kOIV7bbzE
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Labroides Posted at 8-25 21:19
Perhaps you could learn from the experience?
Before you drive 6 hours again to go flying, you could open the app and check that things are all ok.

"check that things are all ok."?

I would need to log on correct?

How often? Every 30 calendar days? 30 business days?

Or is there a super secret log-time expiration countdown timer ( SSLECT ), that I am unaware of?
2024-9-15
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Labroides
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djiuser_Ek4kOIV7bbzE Posted at 9-15 16:35
"check that things are all ok."?

I would need to log on correct?

To ensure things will be OK for your trip, you would need to log off and login again.
I don't know anything beyond that because I've never had the issue myself.
2024-9-16
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Sean-bumble-bee
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djiuser_Ek4kOIV7bbzE Posted at 8-25 20:41
I just drove six hours and didn't get the shot I wanted, because the flight was limited.
A few days back, I was shopping for a new drone. If this isn't fixed, it will be a long time before I ever purchase another dji product.

Suggestions,
1) if you see them DO NOT 'ignore impending log out' warnings,
2) before going to a remote WIFi-less area deliberately log out and log in again. It's no great hardship and takes only seconds.
2024-9-16
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djiuser_Ek4kOIV7bbzE
lvl.1
Flight distance : 1459075 ft
Canada
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In case it's not evident, I think the hidden login timeout feature (HLTF) is stupid. Please, Just pass along the concerns to DJI.
An issue for me, is that I now need to carry along my password with my phone. My passwords are typically randomly generated 20 bits long. So kind of a pain to enter. The dji one, would be the only one I would have with me, for any app. fwiw, I don't need you to tell me I'm just being lazy, etc...
2024-9-17
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Antdrones
lvl.4
Flight distance : 1253035 ft
Canada
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it logs you out too every 3 months or so
2024-9-17
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djiuser_DkErnpIk3LWu
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United States
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DJI Gamora Posted at 2023-10-12 19:10
Hi, Flappy Bird. Thank you for reaching out. Regretfully, there's no way to disable the feature. Please note that this feature will only happen if you don't connect to the network for one month, the DJI Fly App will be logged out automatically after one month, and re-login is required. You can still take off without logging in however, there will be limited height and distance. Before going to the remote area, it is highly suggested to open the DJI Fly first to check if it needs to be logged in. Thank you for your kind understanding.

Absolutely Ludacris requirements. I have the drone. I have the RC controller. Why should i need an Application to fly?  

Will be selling my drone and buying from a brand that doesnt put arbitrary and useless regulations on my property
2024-11-27
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djiuser_DkErnpIk3LWu
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United States
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Trash , I will be selling my drone and never purchasing another DJI product until this issue is addressed.

I have the drone and the remote control, the only thing that should be required to fly is The radio frequency between the remote and the drone. I don't want to have to be signed into an application to fly.
2024-11-27
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Randika
lvl.2
Australia
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I recently purchased an Avatar 2 drone in Melbourne, Australia, but encountered some unexpected restrictions. The drone is limited to a 50-meter range, and using it with goggles requires obtaining an MAAA (Model Aeronautical Association of Australia) membership and it is the only way to get rid of the flying restriction.

To secure the membership, joining a club is mandatory, which involves an annual fee of $180 (Includes $90 MAAA Fee). Due to these requirements, I decided to return the drone for a refund.
2024-12-9
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