[size=14.6667px]When I cycled my batteries after the last update, one of them started registering a bad cell.  After 3 weeks of unacknowledged emails and phone calls to support I finally called the sales number and asked them to help me.  They sent me an email requesting my proof of purchase.  I have been emailing them a pdf of my proof of  purchase everyday and have gotten no acknowledgements.  The "Chat" is unavailable, and the US Sales line is even hanging up this morning.

[size=14.6667px]I thought the move to the new location was supposed to fix all this?

[size=14.6667px]Suggestions?

If anything the move has caused it to be worse (as of now). I haven't gotten through in weeks at this point. Getting a little scary

Dont you have a law insurance?

If you did not buy it directly from DJI (recommended for exactly this reasons) than just ask replacement from your dealer which is much more easy to enforce.

I bought it from an authorized dealer.

I think they are going to cover it under warranty they said they would, but as usual they seem to be incredibly backed up; to the point that even the sales lines don't pick up. ,