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Login problems with verification code
4144 16 2023-10-19
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fans7cd5562d
lvl.1
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Norway
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Flying in Bergen with my Mavic 2 pro.

Logged in today and got a verification code I had to enter....
I wrote the code and got another one.....
I should fly near a military base.

After 9 attempts I gave up
.....DJI just gave me new codes and when I wrote them I had to log in again.
Seems I were logged out trying to enter verification code.
A nightmare.
And no flying.

It was a commercial job.


Eirik


2023-10-19
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DJI Wanda
Administrator
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Hello, there. Sorry for the inconvenience. What verification code you enter?
2023-10-19
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fans7cd5562d
lvl.1
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Norway
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I enter the code (4 letters or 3 letters and a number) in the box-  and then I have to do it agian and agian....
2023-10-24
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DJI Tony
Administrator
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fans7cd5562d Posted at 10-24 23:55
I enter the code (4 letters or 3 letters and a number) in the box-  and then I have to do it agian and agian....

Hello there. Are you still having this issue? If you are pertaining to the captcha, this can usually be fixed by restarting the remote controller. Please reach back if you have further concerns. Notify us by clicking the "Reply" button. Have a great day ahead.
2023-11-14
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djiuser_hLvyKzEWYPsP
New
United States
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I am having the same issue. I have entered the code many times and no success at getting unlocked.
2024-5-2
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DJI Tony
Administrator
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djiuser_hLvyKzEWYPsP Posted at 5-2 12:40
I am having the same issue. I have entered the code many times and no success at getting unlocked.

Hi there. Thank you for reaching out. It's case-sensitive and ensures that there are no spaces. Have you also already tried restarting the remote before trying again?
2024-5-3
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Giovanni_Brazil
lvl.1
Brazil
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Same problem here Mavic 2 Zoom, (Brazil). It is dissapointing I already tried all possible tips from Dji and users. Verification code simply never is correct. May 2024
2024-5-26
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DJI Tony
Administrator
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Giovanni_Brazil Posted at 5-26 10:30
Same problem here Mavic 2 Zoom, (Brazil). It is dissapointing I already tried all possible tips from Dji and users. Verification code simply never is correct. May 2024

Hi there. Sorry about the trouble. Have you already tried restarting the remote controller or the app (if using a mobile phone)? Thank you.
2024-5-27
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djiuser_jSneT3XkZDcq
New
United Kingdom
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fans7cd5562d Posted at 2023-10-24 23:55
I enter the code (4 letters or 3 letters and a number) in the box-  and then I have to do it agian and agian....

where do i get my verification code please ???
2024-8-26
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adminnorthtacoma.net
lvl.1
United States
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Same bull..., different day. Verification code errors over and over again. No answers here. Yes I tried restarting my $700 remote many times. IF that were the fix it would be unacceptable. It was not the fix. Where is our help??
2024-8-26
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fansd98f3a21
New
United States
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My DJI RC pro remote won’t allow or accept the verification code when entered. Won’t allow me to fly. Have to film a football game tonight and need a solution asap
2024-8-30
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djiuser_LERilMVoqFUR
New
Australia
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Same problem, I have put all letter or numbers together and not space at the end and worked
2024-10-9
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Caleb8
New
United States
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My code won't show up
2024-10-19
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Mohit Naik Gaonkar
New
India
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DJI Tony Posted at 2023-11-14 03:43
Hello there. Are you still having this issue? If you are pertaining to the captcha, this can usually be fixed by restarting the remote controller. Please reach back if you have further concerns. Notify us by clicking the "Reply" button. Have a great day ahead.

Hello.. yes it's a captcha related problem.. even after entering the right captcha it doesn't allow me to proceed with the registration
2024-11-9
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DJI Tony
Administrator
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Mohit Naik Gaonkar Posted at 11-9 04:27
Hello.. yes it's a captcha related problem.. even after entering the right captcha it doesn't allow me to proceed with the registration

According to India Import Policy, Drones are 'prohibited' except for R&D and defense use. There are no DJI Authorized Retail Stores in India to sell drones. Simple consultations is available but aftersales repair service cannot be provided. Hope for your understanding and patience.

Regarding the verification code, have you already tried restarting the remote controller or the app (if using a mobile phone)?
2024-11-9
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Ivan Wokina
lvl.1
Papua New Guinea
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Hi, I have a new DJI RC 2 drone and I want to set it up but having problem with verification code.

I did not receive any code to continue setup of the drone.

Please assist me.

Thanks
Ivan Wokina
2024-12-4
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Matt Skillett
lvl.1
United Kingdom
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I have this if issue too and I'm on a job site right now unable to fly. Dji Mavic 2 pro. Have restarted remote and app but captcha still not accepted. Tried upper case, lower case etc
1-9 06:04
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