Screen has a color split down the middle. Low Light Glitch?
1054 10 2023-10-19
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Loopine
lvl.1

Canada
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Video shows all, Just some really glitchy colors that only appear sometimes and I'm not sure how to repeat it. Was recorded in H.265 4k 24fps DLOG-M and to Internal Storage. First flight ever with it. I did color grade it with Phantom Luts but the coloration appears in the ungraded footage as well.

https://www.youtube.com/watch?v=9nhWbZQj3IQ

Kinda stumped, haven't seen anyone have similar issues
2023-10-19
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Loopine
lvl.1

Canada
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Seems to happen when the exposure changes rapidly, just not sure if it's only my unit having this issue. Edit: Scratch that, I have found more examples of it losing it's mind during more or less constant exposure.

https://www.youtube.com/watch?v=m3xyGKFlsCU
2023-10-19
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DJI Gamora
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Hi, Loopine. Thank you for reaching out and we're sorry for the inconvenience. Let me forward your concern to our relevant team for further checking. We'll let you know once we receive an update.
2023-10-22
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Geo_Drone
Second Officer
Flight distance : 2676129 ft
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Romania
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I think you have a malfunctioning unit.
I do not have this on Air 3.
2023-10-23
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Loopine
lvl.1

Canada
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There was no indication of anything wrong on the controller screen when flying/recording. Gonna test it out some more and try different cables to see if the files got corrupted somehow on transfer.
2023-10-23
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Alex.Z
lvl.1

Germany
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Did you find a fix? I actually have this issue on both, my Air 3 AND my Osmo Action 4 when I use D-Log
2023-10-25
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DJI Gamora
Administrator

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Hi, Loopine. Thank you for patiently waiting. Here's an update from our relevant team. Please reset the camera parameters and refresh the firmware version using the DJI Assistant 2 (Consumer Drones Series). If the issue persists, please let us know. Thank you.
2023-10-25
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Geo_Drone
Second Officer
Flight distance : 2676129 ft
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Romania
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Guys,
Are you editing in DAVINCI free version ?????
Because DLOG is not supported in Free and gives this tonal split....
2023-10-31
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Loopine
lvl.1

Canada
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Edited using DaVinci resolve. I have to test recording to micro sd as that is in the mail but right now I'm thinking that my USB cable may have corrupted the footage.
2023-10-31
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Geo_Drone
Second Officer
Flight distance : 2676129 ft
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Romania
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Loopine Posted at 10-31 05:43
Edited using DaVinci resolve. I have to test recording to micro sd as that is in the mail but right now I'm thinking that my USB cable may have corrupted the footage.

If you do not have STUDIO version, is Davinci...does not support HEVC (H265) DLOG in free version.
2023-11-2
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djiuser_IeyykyuwXwZI
lvl.1

Poland
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I have same issue in Davinci Resolve. Free version DR uses works witch HEVC codec (codec downloaded from MS Store) . Split apears only in DR other editing programs works fine. what's more interesting, the same codec in Windows gives a good image.
1-7 04:31
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