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turns off on its own
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Néhémie_k
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Ivory Coast
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For the past few days, my new Osmo Pocket 2 turns off when I turn it on. t turns off by itself in less than 5 minutes after I turn it on.
Can i have help ??
2023-10-20
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DJI Tony
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Hello there. Sorry about the experience. If I may ask, was your Osmo Pocket 2  already activated?  Thank you.
2023-10-21
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Blériot53
Core User of DJI
Flight distance : 6508163 ft
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United Kingdom
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The pocket 2 does turn itself off after a few minutes of non-use, to conserve battery power. Check the manual, you may be able to turn this feature off.
2023-10-21
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fans66e56212
lvl.1
Flight distance : 335210 ft
United States
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I bought my osmo pocket 2 from year 2020, never use or activate until now when I try to turn it on it showing "DJII pocket not activated. Connect to phone and activate with DJI mimo" and turn off itself immediately.   and now turn on and off by itself when I try to charge it by USB-C cable. Please help , thanks!.
10-28 14:22
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DJI Natalia
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fans66e56212 Posted at 10-28 14:22
I bought my osmo pocket 2 from year 2020, never use or activate until now when I try to turn it on it showing "DJII pocket not activated. Connect to phone and activate with DJI mimo" and turn off itself immediately.   and now turn on and off by itself when I try to charge it by USB-C cable. Please help , thanks!.

Hi there, thank you for reaching out. May I confirm the platform you purchased the product from? Also, it would be best if you can share us the serial number for us to check further on this.

Looking forward to your response. Thank you!
10-29 03:01
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fans66e56212
lvl.1
Flight distance : 335210 ft
United States
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DJI Natalia Posted at 10-29 03:01
Hi there, thank you for reaching out. May I confirm the platform you purchased the product from? Also, it would be best if you can share us the serial number for us to check further on this.

Looking forward to your response. Thank you!

I bought this pocket 2 while I was travel in China back to year 2020, serial number is 3PYZHAS00A4833, thank you.
10-29 08:58
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DJI Natalia
Administrator
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fans66e56212 Posted at 10-29 08:58
I bought this pocket 2 while I was travel in China back to year 2020, serial number is 3PYZHAS00A4833, thank you.

We appreciate that you have brought this to our attention. From the serial number you have provided, we can confirm that the Pocket 2 is not yet activated.

Please activate your DJI Pocket 2 as follows:
1. Download and install the DJI Mimo app to your mobile phone.

2. Remove the cover on the universal port. Then connect the mobile phone to the DJI Pocket 2 with a smartphone adapter. Press and hold the function button or power button to power the gimbal.

3. The DJI Mimo app will automatically prompt that the device needs to be activated.

4. Follow the on-screen instructions to activate the DJI Pocket 2.

You can watch the tutorial video to learn how to activate the product at: (Time: 2:52)

If you have any more questions or concerns, please don't hesitate to contact our support team. We are always happy to help you! Have a good day ahead.
10-31 14:51
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