JS10
lvl.1
United States
Offline
|
DJI Paladin Posted at 10-24 19:48
Hi there. Thank you for reaching out and we're sorry for the trouble. When using Quickshot, please make sure that you take off and hover at least 2m above the ground. When using Asteroid, it is recommended to have sufficient space and allow at least 40m behind and 50m above the aircraft to avoid any incident. If the issue persists, please download the DJI Assistant 2 software and please refresh the firmware of the aircraft. If you are using a standard remote controller with a mobile device, you may try to reinstall the app and then have a test flight to check. During the test flight, please initiate a screen recording so we can check the behavior of the unit during the test. Please keep us posted. Thank you.
Hi. Okay, thanks. That seems like a lot to have to think about and I had to read it a few times. But I'm planning to hopefully try again tomorrow morning (my time EST), depending, of course, on the weather, and I'll see how it goes and get back to you. The conditions you cited, though, in terms of space and clearance, were, I think, met. |
|