DJI Susan
Administrator
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Hi there, I am sorry to read about the issue. May I know if you have another battery to try with to confirm if the issue persists? If there is no other battery, you may try to connect the drone to the DJI Assistant 2 (Consumer Drones Series) https://www.dji.com/downloads/so ... sumer-drones-series to update/refresh the latest firmware.
If the issue persists, you may need to send both the drone and battery back to us for replacement as you received it today. Please start a case here: https://repair.dji.com/us/repair/replacement
If the issue can be solved with another battery, you may send the battery only back. Thank you. |
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