I just bought a Mini 4 Pro and the RC2 will not activate. Login Successful - Activate - I press activate and I get Activation failed.Check and try again. Error code : Server error (500).  
I have tried about 15 times and am about ready to return it to BestBuy.

Same thing here in Kelowna, BC. Buddy just got a Mini 4 Pro and RC 2Fly more combo, charged everything up and go to setup and activate and getting activation failed.Check and try again. Error code : Server error (500). Also purchased from Best Buy in Kelowna.

Tried it one more time and it finally got it to work !

Thanks for posting! We tried it again and works here as well now. Maybe DJI server was just having a meltdown

Awesome. I'm glad you managed to make it work. This can also be fixed by using another iOS or Android device to log in/activate or checking if the edited aircraft name or the login email address contains special characters. If so, the name or email address needs to be changed.

Manitobahunter Posted at 10-31 22:26
Thanks for posting! We tried it again and works here as well now. Maybe DJI server was just having a meltdown

Perfect. If ever you need assistance with your new aircraft. Don't hesitate to reach out to us. Have a nice day.

DJI Tony Posted at 11-1 00:14
Perfect. If ever you need assistance with your new aircraft. Don't hesitate to reach out to us. Have a nice day.

Thank you ,this was using an RC2, and we also tried using my buddies Samsund S23 Ultra as a hot spot to no avail. The WiFi here is high speed fiber optic, 1 GB a second so...no data transfer issue there, and other pages on laptops loading fine.
I'd say it's a server error on DJI's side, I've seen it before when an update comes out and the server is busy, couple hours or the next day and everythings fine

Manitobahunter Posted at 11-1 11:38
Thank you ,this was using an RC2, and we also tried using my buddies Samsund S23 Ultra as a hot spot to no avail. The WiFi here is high speed fiber optic, 1 GB a second so...no data transfer issue there, and other pages on laptops loading fine.
I'd say it's a server error on DJI's side, I've seen it before when an update comes out and the server is busy, couple hours or the next day and everythings fine

I appreciate your feedback. I will submit your feedback to the related department to optimize and improve the product or service based on the user's comments. Thank you for your support and understanding.

DJI Tony Posted at 11-6 02:54
I appreciate your feedback. I will submit your feedback to the related department to optimize and improve the product or service based on the user's comments. Thank you for your support and understanding.

You're very welcome and thank you to everyone at DJI!

Manitobahunter Posted at 11-6 08:08
You're very welcome and thank you to everyone at DJI!

You are also welcome. Have a great day ahead.

Hello, I am experiencing same problem here, activation failed error code server (-2). I have tried over 10 times still not activating.

djiuser_aPDUPjjADVG8 Posted at 7-25 18:06
Hello, I am experiencing same problem here, activation failed error code server (-2). I have tried over 10 times still not activating.

I got here the same problem, I can’t activate my brand new mini 4 pro.
Is there any problems to the servers activation?

Server error (-2)

djiuser_k0LduzoB9bu4 Posted at 7-25 23:50
I got here the same problem, I can’t activate my brand new mini 4 pro.
Is there any problems to the servers activation?

Did it work now? Cause im havinh the same problem and im about to return it where i bought it

djiuser_5mpK1EiuHM4y Posted at 7-26 10:33
Did it work now? Cause im havinh the same problem and im about to return it where i bought it

I just got mine delivered and I e tried ten times and this is the same code I’m getting  
Hopefully it will work in a bit . Sounds like a DJI server problem

I just got air3 and rc2 and having same error too.
Activation failed server error(-2)

It's really server issue and have to wait until Monday...

This is south korea  now.

I bought a brand new DJI mini 4 pro with rc2 and am stuck on Activation ..Activation Error code : Server Error (-2)..HELP!!!

Any update? Im having the same issue!

djiuser_emv3i9ANWxgR Posted at 7-27 08:52
Any update? Im having the same issue!

I’m having the same issue. Super frustrating.

djiuser_qMkEQcthmq7Q Posted at 7-27 09:35
I’m having the same issue. Super frustrating.

I hope they’ll solve the problem soon.

Have been told to return my controller for repair due to the same issue on a brand new Mini 4 purchased direct from DJI as apparently its a firmware issue.

Have now requested a full refund as have no intention of accepting a repaired or refurbished replacement when the one I purchased is faulty without ever turning a propeller.

DJI really need to sort this out along with replacing faulty units with new ones that have had the correct updated firmware installed.

In Canada. Brand new Mini 4 Pro on the third day of Server error (-2)

So everyone that purchased the Mini 4 Pro and has this error, did you order it directly from DJI or Amazon?

DroneTech Posted at 7-27 13:23
So everyone that purchased the Mini 4 Pro and has this error, did you order it directly from DJI or Amazon?

Purchased from Canadian distributor Dr Done.

Merhaba. DJI mini 4 pro drone satın aldım. Drone'umun daha önce hiç kullanılmamış olan RC 2 kumandasını açtım. Önce ülke ve ağ ayarlarını yaptım. Ayrıca DJ hesabıma da girdim ve bağlantı başarılı oldu. Etkinleştirme adımında, sunucu (-2) hata koduyla bir hata döndürdü. Asistan 2'yi bilgisayarıma indirdim ve en son güncelleme olan v02.02.0300'ü uyguladım. Farklı ağları denememe rağmen aktivasyon yapılamadı. Aynı hata kodunu almaya devam ediyorum. lütfen yardım edin.teşekkürler.

resmin linki aşağıdadır, lütfen kontrol eder misiniz?



https://resmim.net/i/2.WyYdsH

ZaferKaraca Posted at 7-27 17:39
Merhaba. DJI mini 4 pro drone satın aldım. Drone'umun daha önce hiç kullanılmamış olan RC 2 kumandasını açtım. Önce ülke ve ağ ayarlarını yaptım. Ayrıca DJ hesabıma da girdim ve bağlantı başarılı oldu. Etkinleştirme adımında, sunucu (-2) hata koduyla bir hata döndürdü. Asistan 2'yi bilgisayarıma indirdim ve en son güncelleme olan v02.02.0300'ü uyguladım. Farklı ağları denememe rağmen aktivasyon yapılamadı. Aynı hata kodunu almaya devam ediyorum. lütfen yardım edin.teşekkürler.

Hi there,  we have responded to your post in the other thread. Please review it and provide us with a screenshot or image displaying the error message so that we can forward it to our engineering team and investigate the issue further for you.

Keep us posted. Thank you!

Serverfehler seit gestern.
Dji mini 4 Pro Nagelneu

I've been getting this error since Friday

DJI Natalia Posted at 7-28 01:57
Hi there,  we have responded to your post in the other thread. Please review it and provide us with a screenshot or image displaying the error message so that we can forward it to our engineering team and investigate the issue further for you.

Keep us posted. Thank you!

ilk mesajıma ekledim. hata kodu (-2)

DJI Natalia Posted at 7-28 01:57
Hi there,  we have responded to your post in the other thread. Please review it and provide us with a screenshot or image displaying the error message so that we can forward it to our engineering team and investigate the issue further for you.

Keep us posted. Thank you!

ilk mesajıma ekledim. hata kodu (-2)
https://resmim.net/i/2.WyYdsH

djiuser_OyHiFDTCVILc Posted at 7-28 07:22
I've been getting this error since Friday

Aynen, cuma gününden bu yana aktivasyon aşamasında takılıp kalıyor. sinir bozucu. sizin ürün de sıfır kurulum di mi?

ZaferKaraca Posted at 7-28 10:24
Aynen, cuma gününden bu yana aktivasyon aşamasında takılıp kalıyor. sinir bozucu. sizin ürün de sıfır kurulum di mi?

Evet hocam, can sıkıcı. Hiçbir yerde çaresini göremedim.

ZaferKaraca Posted at 7-28 10:21
ilk mesajıma ekledim. hata kodu (-2)
https://resmim.net/i/2.WyYdsH

Hi there, we have responded to your issue in your other post. You may check via this link here : https://forum.dji.com/forum.php? ... 84&pid=3375264. Thanks.

Hello, same error server (-2) since 3 days for me. I'm in France. I tested with my wifi connection and that of my phone, same result. I hope this will be resolved quickly and without having to return my RC2.

Manitobahunter Posted at 2023-11-1 11:38
Thank you ,this was using an RC2, and we also tried using my buddies Samsund S23 Ultra as a hot spot to no avail. The WiFi here is high speed fiber optic, 1 GB a second so...no data transfer issue there, and other pages on laptops loading fine.
I'd say it's a server error on DJI's side, I've seen it before when an update comes out and the server is busy, couple hours or the next day and everythings fine

sorununuzun çözüldüğüne sevindim dostum. benim sorunum 3 gündür devem ediyor. sürekli araştırma yapıyordum. farklı wi-fii ağlarını denedim. farklı hesaplar açarak denedim. Asistan 2 ile v02.02.0300 yani son versiyonu yükledim. sürekli (-2) hata kodunu vermeye devam ediyor. ben de fiber internet kullanıyorum. iade edeceğim.

ZaferKaraca Posted at 7-28 17:36
sorununuzun çözüldüğüne sevindim dostum. benim sorunum 3 gündür devem ediyor. sürekli araştırma yapıyordum. farklı wi-fii ağlarını denedim. farklı hesaplar açarak denedim. Asistan 2 ile v02.02.0300 yani son versiyonu yükledim. sürekli (-2) hata kodunu vermeye devam ediyor. ben de fiber internet kullanıyorum. iade edeceğim.

Hi there,
thank you for reaching out.

We deeply apologize for the inconvenience you've experienced. The activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

djiuser_PIjInIeDox1O Posted at 7-28 13:22
Hello, same error server (-2) since 3 days for me. I'm in France. I tested with my wifi connection and that of my phone, same result. I hope this will be resolved quickly and without having to return my RC2.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Given the current abnormal activation state of the device, remote methods such as firmware refresh are infeasible for resolving the issue. Therefore, we kindly request that you send the device back to our service center. We will promptly replace it for you free of charge.

Thank you for your understanding and cooperation.

ARIPROP Posted at 7-27 13:14
In Canada. Brand new Mini 4 Pro on the third day of Server error (-2)

Hi there,
thank you for reaching out.

We deeply apologize for the inconvenience you've experienced. The activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge.

We appreciate your understanding and cooperation.

DJI Diana Posted at 7-28 19:31
Hi there,
thank you for reaching out.

Thank you for your answer. Should I return just the RC2 controller or the drone and batteries with it?

djiuser_PIjInIeDox1O Posted at 7-29 01:17
Thank you for your answer. Should I return just the RC2 controller or the drone and batteries with it?

Hi there,
thank you for reaching out.

We recommend returning the DJI RC 2 remote controller for a replacement. You may reach out to our support team to start up a ticket here: (https://www.dji.com/fr/support).

We appreciate your understanding and support.