Hi all,

When I got my Pocket 3 like 2 weeks ago, I did a lenghthy recording with it for like 2 hours or so, and it worked fine. Since I don't have the extended battery handle, I just kept it connected to a powerbank via a standard cable and recorded those 1-2 hours of 4k 30fps in cold Autumn weather, no overheating. When I shut it off, I recall battery was charged to a good extended like 80-90% charged.

Then the Pocket 3 was kept in its case for a few 3-4 days just on my desk, untouched and I never powered it on.
When the weekend arrived, yesterday I powered it on and it alerted me with a warning saying that battery is 1%. The screen turned on and was functioning, but the gimbal was dead, gimbal didn't turn on and it was unlocked moving around while I was holding it. Then quite weird things started to happened. Realizing battery is 1% and getting a warning on the screen for low battery and gimbal with no power, tried to charge using different ways but it didn't seem to charge. It seemed the software was reporting 1% battery but infact the device was powered on and functional software was working but the gimbal was without power. I tried charging via a PD charger, via my PCs USB-C, 45W phone charger etc, but it didn't show it was charging. Then I connected to my PC via cable and it its screen kind of got stuck with the "Connected" word. Eventually I managed to connect it via the DJI Mimo App to my phone, and once it connected, the gimbal just turned on like magic, worked smoothly and battery showed 88% and everything was fine and running as it should. This all happened yesterday.

Today when I went out for a shoot, tried to power it on, the status LED blinked RED 3 times and turned off. Checked this in the manual, and it says this blinking of RED light and powering off means power is low. I didn't charge it yesterday, as it seemed it had enough charge already. Now the device never turns on neither it charges.

I have tried charging it through any means with sufficient power 2-3A via USB-C it doesn't charge, the status LED GREEN charging light never comes on. I have pressed and held the record button for more than 10 seconds with the screen closed/open with and without the charger cable plugged it, still it doesn't turn on or charge. The status LED just blinks RED 3 times, and thats it. The green charging light never comes on.

Is this the case of a faulty battery? I ordered directly from DJI online store which shipped from China, and since we don't have a physical store in Switzerland, where can I send this to for diagnosis? Please advise what can be done here. I just got this like 2 weeks ago, and only did like 1 major recording of like 2-3 hours thats it, and now its in this miserable state of not charging and not wanting to turn on.

I had the Pocket 2 for like 2 years and used it quite roughly. Pocket 2 was working seemlessly and flawlessly even after alot of rough use and wear tear, but I unfortunately sold it like few weeks ago when the Pocket 3 announcement came out, hoping Pocket 3 was better. Seems like new tech is more fragile to be honest. Spending like 500 USD on this, I probably should have kept the Pocket 2, more reliable, and I used it with a powerbank and cable for long recordings, worked great never had any issue.

Hi there. We're deeply sorry for the trouble that this has caused. I'm afraid that you may consider sending the unit in for a proper diagnosis. You may contact our support team to start up a ticket at https://www.dji.com/support to check the best option for you to send the unit to us. Thank you for your understanding and support.