EnTuMente
lvl.3
Spain
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DJI Diana Posted at 11-14 11:16
Hello, there. We're sorry to hear about the situation. May I confirm if you managed to check the battery level of this Battery handled when it's mounted to your DJI Osmo Pocket 3? If it's full and the LED won't turn off when the battery is fully charged, you may contact us at www.dji.com/support for immediate assistance. Rest assured your case will be handled accordingly. Thank you for your cooperation.
If I leave the battery charging, for example, 8 hours, the charging LED will not stop showing information that it is still charging.
If after those 8 hours I disconnect the battery cable and reconnect it, then the LED will not flash because it will detect that it is charged.
It seems that the battery, its smart chip, does not work correctly and is not able to detect that the battery has been charged (although the battery, where the LED should turn off and does not turn off, does stop charging because it does not heat up like when is loading). |
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