djiuser_83fZdb9ww0cw
lvl.1
United States
Offline
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DJI Wanda Posted at 11-16 05:09
Thank you in advance. You can follow the steps:
1. To export the logs, follow these steps: Swipe down from the top of the screen, select "Settings," then choose "Device Info," and finally tap on "Export Log".
2. When the device is connected to a computer, open "My Computer" and access the microSD card drive (with the corresponding drive letter). From there, navigate to the "logs" folder to locate the log files.
Hello DJI Support Team,
I have purchased pocket 3 Creator combo 10 days ago and what I have noticed is that upon starting the camera, camera gets stuck vertical and doesn't come back to horizonal normal positions as what it is set to go per the settings.
Now the same way, it doesn't go back and close completely when I shut down the camera.
I have noticed that always happens when I start camera after a long time let say after 1 day or so.
I have tried recalibration a few times already. But it doesn't fix the problem completely. I have already updated firmware when I registered the product.
Please advise if I should return the product and get a new one? It's a brand new one and I didn't expect such issues out of box. |
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