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iPhone assist "not an intelligent battery"
617 3 2015-9-7
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brett
lvl.1

United Kingdom
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I have only used my Ronin once on a shoot recently to demo the the new C300 Matk II, all worked fine had 2 batteries, they both have only been charged about 5 times, yesterday I updated the firmware and now the iPhone app says on one of the batteries "not an intelligent batter"y so wont calibrate etc, the other is fine, I have deleted reinstalled the app but still no good. I have spoken to the reseller and been told that the batteries do not have a warranty, the exzct same thing happened on my phantom, I now have a battery for a Ronin and Phantom that both say the same thing, I have emailed DJI Europe several times bout this and nothing back.



Really is unacceptable, that nearly 250 pounds in dead nearly new batteries, if i had mistreated or not used correctly I would inderstand, but both items did the same after a firmware update, that means a fault in the battery, I cant believe this gets ignored.


Please any explanation or fix ?




2015-9-7
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DJI-Cathy
Second Officer

Hong Kong
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Make sure the battery is tightly mounted on the ronin, please send your email to support@dji.com, thanks a lot!
2015-9-8
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brett
lvl.1

United Kingdom
Offline

DJI-Cathy Posted at 2015-9-8 12:33
Make sure the battery is tightly mounted on the ronin, please send your email to , thanks a lot!

I have checked, its in tightly. I have emailed support twice and nothing back. Will try again.

2015-9-8
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DJI-Cathy
Second Officer

Hong Kong
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brett@brettdant Posted at 2015-9-8 23:27
I have checked, its in tightly. I have emailed support twice and nothing back. Will try again.

Pls give me your tickt number so that I can double check
2015-9-10
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