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585 9 2023-11-16
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osmonauta
lvl.4
Hungary
Offline

If you ever exchanged forum points to credit, did you receive the full value of your points? DJI claims that 1,800 forum points = $10 (or 10 DJI credits... whatever).

When in June I exchanged 3,600 points, instead of 20 credits, I received 14.41. I had a few posts marked as "DELETED" so I figured maybe they deducted points for those.

A few days ago I exchanged 1,800 points and instead of 10 credits I received 7.21

I have already contacted support about this, I just wondered if anyone else encountered similar issues where you didn't get the full credits for the exchanged points.

2023-11-16
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DAFlys
Captain
Flight distance : 95125112 ft
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United Kingdom
Online

I think they just use a naff exchange rate for us outside the US.
2023-11-16
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. We do apologize for the trouble. We will forward this concern of yours to our team for further clarification. We will surely keep you posted, soon. Thank you for your patience.
2023-11-16
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Burt37
lvl.4
Flight distance : 4009 ft
Australia
Offline

It could be a 27.9% tax...
2023-11-16
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Fishycomics
Second Officer
United States
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https://forum.dji.com/thread-211677-1-1.html




Screenshot 2023-11-16 095726.png
2023-11-16
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Blériot53
Captain
Flight distance : 6188465 ft
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United Kingdom
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There do seem to be inconsistencies with exchange rates.
2023-11-16
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osmonauta
lvl.4
Hungary
Offline

Hmmm. ok. I didn't know they go by exchange rates. For some reason I assumed that 10 credits is 10 credits, regardless of the currency in question. Still, they must've found the lowest and worst possible exchange rate conversion because 10 USD is about 9 something EUR and not 7.21.

Ah... forgot to check my PMs. Apparently there was a bug somewhere which will be corrected. Thank you.

2023-11-16
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Montfrooij
Captain
Flight distance : 2560453 ft
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Netherlands
Offline

Yeah, I'm not sure when they pinned the exchange rates, but they have been the same for as long as I'm on this forum.
2023-12-29
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HGDC84
First Officer
Finland
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Wish they would update the exchange rate to something more realistic, I left a question about it after checking the actual USD to EUR exchange rate. Will see what they will reply.
1-4 11:16
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osmonauta
lvl.4
Hungary
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They are using exchange rates from 10 years ago. The last time the rate was 0.72 was May 9, 2014 - according to the EU Central Bank.



(https://www.ecb.europa.eu/stats/ ... f-graph-usd.en.html)
4-7 00:15
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