Hi..

I have the pocket 3 and when using the mimo app to control the camera, everything works fine.. I can playback the low resolution videos within the mimo app and they also download to light cut..

However, when either downloading via mimo, OR when exporting an edit from light cut, all I get is a black screen.. Sometimes I get audio, but most of the time I get a message which reads: Can't play video

This means that if I record a video for social media, I still have to edit it in DV Resolve to get a video that will actually play back on my android device and work with social media.

I have tried both horizontal and vertical, also 1:1 aspect ratios.. I have tried 24, 25 and 30 fps.. I have tried at 4k, 3k and 1080..
I am using a Motorola G23 running Android version 13. I have tried playback using the stock android app, VLC mobile and even tried loading the video straight into Instagram..

Photos work fine! (and look fantastic by the way, a very usable still image camera!) But any video that I try to download, either via mimo directly or once edited in lightcut, will fail to playback.

This wasn't happening when I first got the camera.. Both the camera firmware and the mimo/lightcut apps are up to date..

Anyone else having this issue? Any advice on what I can do to get this working?

Thank you!

Hello, there. Sorry for the inconvenience. May we know did you check the format of the videos? Can those videos be played on computer normally?

DJI Wanda Posted at 11-17 16:56
Hello, there. Sorry for the inconvenience. May we know did you check the format of the videos? Can those videos be played on computer normally?

Hi, thank you for the response!

I have managed to find a solution that works for now. It seems that exporting through mimo using the middle button at the bottom and then export button at the top, is the only way that it will work. Clicking download, or download to share, or trying to download through lightcut and then exporting, all result in a failed video file, unable to play or black screen with only audio.. Not sure what can be causing this as settings on camera are the same in each test. But after testing, this seems to be the case in my situation.

I just hope that my solution continues to work. Thank you again for your response but for the time being things are working again.

filu_desu Posted at 11-18 19:57
Hi, thank you for the response!

I have managed to find a solution that works for now. It seems that exporting through mimo using the middle button at the bottom and then export button at the top, is the only way that it will work. Clicking download, or download to share, or trying to download through lightcut and then exporting, all result in a failed video file, unable to play or black screen with only audio.. Not sure what can be causing this as settings on camera are the same in each test. But after testing, this seems to be the case in my situation.

Thank you for your feedback. We will forward your issue to our engineers first.

Facing same issue and still not resolved. Using an android phone and unable to play downloaded videos from MIMO app. Tried using different formats too but till facing same issue.

djiuser_r4airo46i0xF Posted at 4-8 00:16
Facing same issue and still not resolved. Using an android phone and unable to play downloaded videos from MIMO app. Tried using different formats too but till facing same issue.

Hi there, we are sorry for any inconvenience. We will verify further with our engineers and update you as soon as possible.

djiuser_r4airo46i0xF Posted at 4-8 00:16
Facing same issue and still not resolved. Using an android phone and unable to play downloaded videos from MIMO app. Tried using different formats too but till facing same issue.

Hello. Could you please provide us with the original footage of the issue, the Mimo APP log, and the specific test time? We need to send it to our engineers to check further. Alternatively, you can upload it to the shared drive and send us a link, thanks.

DJI Susan Posted at 4-8 22:06
Hello. Could you please provide us with the original footage of the issue, the Mimo APP log, and the specific test time? We need to send it to our engineers to check further. Alternatively, you can upload it to the shared drive and send us a link, thanks.

Same issue here. Brand new osmo action 4 will only play 1080 25fps.  Very disappointed.

Mark Jackson3 Posted at 8-9 12:19
Same issue here. Brand new osmo action 4 will only play 1080 25fps.  Very disappointed.

Hi there, we are sorry for the issue you are encountering. Could you please provide a video showing the issue? You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.

Everyone seems to be having this problem for over a year now. How come there is no resolution to this after all this time.

I solved my issue by knocking the compression down to H.264 from HEVC. the problem seems to be the age of my phone (about 2 years).

Try 264 instead of 265 vid