Hello, recently someone bumped into me and my rotating motor is now loose? The ronin doesn’t lock or allow me to balance properly since it’s loose and when the camera is sitting on it, it creates friction on the rotating motor. The ronin is only 5 months old… Compared to my Dji  ronin S with 3+ years of usage and still works like a charm I am kinda disappointed with this situation. I hope I can somehow tighten the motor or something. Any work arounds ?

Hi there, I am sorry to hear about the issue you encountered with your RS 3. Would you please send a video of the loosened motor issue for better confirmation? If the unit experienced an external impact, you may consider sending the gimbal back to us for further check and service.
If needed, please contact our support at http://www.dji.com/support to start a case.

DJI Susan Posted at 11-23 00:32
Hi there, I am sorry to hear about the issue you encountered with your RS 3. Would you please send a video of the loosened motor issue for better confirmation? If the unit experienced an external impact, you may consider sending the gimbal back to us for further check and service.
If needed, please contact our support at http://www.dji.com/support to start a case.

Here is the issue I have https://fromsmash.com/RtOZbhjck_-et  , the thing is that I don’t have time to be sending Ronin’s over since I work as a videographer full time

If there is anyway to fix this myself i’m willing to try it out

fanscbbb565a Posted at 11-23 07:04
Here is the issue I have https://fromsmash.com/RtOZbhjck_-et  , the thing is that I don’t have time to be sending Ronin’s over since I work as a videographer full time

If there is anyway to fix this myself i’m willing to try it out

Thank you for the video sharing. We forwarded to our engineer team to further check first.