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Mavic 3 pro "Unable to take off" after firmware update
925 24 2023-11-23
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fans81abb052
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Flight distance : 28789 ft

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I have a problem with Mavic 3 pro. I updated the drone's firmware to  01.01.0300, after that I constantly see the red message "Preparing to  takeoff", in the messages menu there is an error: it is "Unable to  takeoff", there are no other errors. I also updated the DJI RC firmware  to 03.01.0700 but I still see this error, the motors do not start. At  this time, the lights on the rear arms on the drone constantly flash  red, but if I turn off the RC, it starts flashing yellow. The FlySafe  Data of the latest 01.00.01.29 version do not need to be updated. I  tried to connect the RC N1, installed the latest version of the dji fly  app on my phone, and I got the same error. I tried it outside, found 19  satellites, but I also can’t start the motors. What could be the  problem?
2023-11-23
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Suren
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How did you do the update? Try updating using a PC with Dji Assistant 2.
2023-11-23
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fans81abb052
lvl.2
Flight distance : 28789 ft

Kazakhstan
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Suren Posted at 11-23 20:47
How did you do the update? Try updating using a PC with Dji Assistant 2.

I received a message about the new firmware version 01.01.0300 in the RC, but I updated it through the dji assistant
2023-11-23
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DJI Paladin
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Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please take a screenshot of the specific error message on the DJI Fly app so we can check it further? In addition, please try to connect the aircraft via DJI Assistant 2 software and try to refresh the firmware, and check if the issue persists. Please keep us posted. Thank you.
2023-11-23
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fans81abb052
lvl.2
Flight distance : 28789 ft

Kazakhstan
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I tried changing it back to firmware 01.01.0100, the problem remained, then I updated it back to 01.01.0300, still no changes. A little later I will take screenshots and post them here
2023-11-23
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DJI Paladin
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fans81abb052 Posted at 11-23 22:06
I tried changing it back to firmware 01.01.0100, the problem remained, then I updated it back to 01.01.0300, still no changes. A little later I will take screenshots and post them here

Thank you for getting back to us. Please keep us posted with the screenshots so we can check it further. We appreciate your cooperation.
2023-11-23
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fans81abb052
lvl.2
Flight distance : 28789 ft

Kazakhstan
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There is a gimbal calibration error here, but it doesn’t bother me, before the firmware update there was this error, and the stabilizer works correctly
2023-11-23
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DJI Gamora
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Hello, there. Thanks for responding and providing the details. Please try to refresh via the DJI Assistant 2: https://www.dji.com/downloads/so ... sumer-drones-series After refreshing the firmware, you may perform the gimbal calibration and check if the problem persists. However, if the situation remains, it's recommended to send your aircraft for proper inspection via this link: repair.dji.com Thank you for your cooperation.
2023-11-24
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fans81abb052
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Flight distance : 28789 ft

Kazakhstan
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I have already tried updating the firmware and calibrating the gimbal, the calibration was completed successfully. I'm not worried about the gimbal calibration error, this error was there a long time ago and the drone flew with it without problems, the gimbal works correctly. At the moment the problem is that the motors do not start after updating the firmware via dji assistant to version 01.00.0300.
2023-11-24
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DJI Wanda
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fans81abb052 Posted at 11-24 03:36
I have already tried updating the firmware and calibrating the gimbal, the calibration was completed successfully. I'm not worried about the gimbal calibration error, this error was there a long time ago and the drone flew with it without problems, the gimbal works correctly. At the moment the problem is that the motors do not start after updating the firmware via dji assistant to version 01.00.0300.

Hello, there. Did you try both “Auto Takeoff” function in an app and Manually taking off the drone (Start the motors by pushing the sticks to the bottom inner or outer corners, and ascend the drone by pushing the throttle stick.)?  Both methods can not start motors, right?
2023-11-25
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fans81abb052
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Flight distance : 28789 ft

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That's right, both methods do not start the motors
2023-11-25
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fans81abb052
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Flight distance : 28789 ft

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I downloaded the log using the Dji Assistant program at the time I received the problem, I hope your specialists can understand what the problem is. https://drive.google.com/file/d/ ... 3u/view?usp=sharing
2023-11-25
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fans81abb052
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fans81abb052 Posted at 11-25 09:34
I downloaded the log using the Dji Assistant program at the time I received the problem, I hope your specialists can understand what the problem is. https://drive.google.com/file/d/1vT5QtESzqpa6I5kewlga2YxTRmLk443u/view?usp=sharing

Hello, I wanted to clarify whether the log was handed over to specialists for decryption?
2023-11-27
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DJI Wanda
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fans81abb052 Posted at 11-25 01:39
That's right, both methods do not start the motors

If you tried the manual take off or take off button on the app, the motors did not rotate with both methods. Please check the error messages on the app and follow the instructions.
If the issue persists after you follow the instructions, please send the aircraft back for further diagnosis.
Here is the link: https://www.dji.com/support/repair?from=store_homepage
2023-12-4
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fans81abb052
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Flight distance : 28789 ft

Kazakhstan
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I have already attached photos of errors from the Dji Fly application, as you can see there are no errors in the messages so I can understand why takeoff is prohibited
2023-12-4
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Mobilehomer
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Flight distance : 18065663 ft
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You need to update the Fly app. It should be 1.12.3
2023-12-4
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fans81abb052
lvl.2
Flight distance : 28789 ft

Kazakhstan
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How can I update the app in the DJI RC remote?
2023-12-4
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Mobilehomer
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fans81abb052 Posted at 12-4 07:27
How can I update the app in the DJI RC remote?

Search Youtube. There are a couple good tutorials.
2023-12-4
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fans81abb052
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I tried using the RC N1 remote and installed the latest dji fly app version 1.12.3 from the dji website, still the same error "Unable to take off" and no other messages
2023-12-4
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Sean-bumble-bee
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What happens if you touch the "Unable to Take Off" message of the second photo ?
2023-12-5
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fans81abb052
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Flight distance : 28789 ft

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Sean-bumble-bee Posted at 12-5 14:28
What happens if you touch the "Unable to Take Off" message of the second photo ?

This is not a clickable message, nothing happens
2023-12-5
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Sean-bumble-bee
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fans81abb052 Posted at 12-5 19:42
This is not a clickable message, nothing happens

Ahh that's a pity. :-(
2023-12-6
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jmb63
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Since this appears to be still a problem (I didn't see any update from DJI if they saw anything in the logs) I just had another thought, open the map and see if there are any "new" flight restrictions or an area has been changed which might interfere with the flight. yes, the app should say if that was the case but who knows if a bug in the app/safe flight update
2023-12-6
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BetterBizTech
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Flight distance : 3248730 ft
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Get on chat at DJI.com I jst had the same issue with my Mavic 2 Pro. They walked me through a new manual update and it was fine. The update was on thier server.
2023-12-6
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BetterBizTech
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fans81abb052 Posted at 12-4 05:30
I have already attached photos of errors from the Dji Fly application, as you can see there are no errors in the messages so I can understand why takeoff is prohibited

DJI updated my fly app from their website.and it worked.
2023-12-6
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