Hey, everybody. Help! What to do? DJI OSMO POCKET does not turn on. Black screen. When trying to connect to an app, an error pops up: "Current app version or DJI mimo not supported".

have you downloaded the app from DJI website (Android)

UweE Posted at 11-29 10:53
have you downloaded the app from DJI website (Android)

I downloaded the app from the App Store on my iPhone. And I just updated it yesterday.

Hello, there. We're sorry to hear about this situation. May I confirm the model of your mobile device and version of the app? Also, please provide a short video showing the full operation of the DJI Osmo Pocket 3. You may upload the video thru Google Drive or Dropbox and provide the link here. I hope to hear from you soon.

DJI Gamora Posted at 11-30 01:06
Hello, there. We're sorry to hear about this situation. May I confirm the model of your mobile device and version of the app? Also, please provide a short video showing the full operation of the DJI Osmo Pocket 3. You may upload the video thru Google Drive or Dropbox and provide the link here. I hope to hear from you soon.

Iphone 11 Pro Max | DJI Mimo 1.11.3

The application no longer gives an error.

But! Very often the camera does not turn on immediately. There are delays of 2-30 minutes.

Also pay attention  to my appeal on the work of autofuchs! It occasionally just stops working. (It works only on very close objects or when lifting the camera up).  

Please help me to solve my problems. I can not use your device. I am very offended that I spent so much money and 2 days I can not use normally. I am reading the forums and waiting for help.

• 1. https://drive.google.com/file/d/1nR2riZEGkCJNjFMe8mtCU4yeJ-uKderg/view?usp=sharing (the camera won't turn on.)
• 2. https://drive.google.com/file/d/1sTaA6dYty2Cw0lf3dZ3vGYAlx-V_lP1P/view?usp=sharing (autofuchs)
• 3. https://drive.google.com/file/d/1u-8LBVlo05b6ctX4HRX81zbb_Bz6qIEd/view?usp=drive_link (autofuchs 2)
• 4. https://drive.google.com/file/d/1HH1BbuKnf6ZQu9XEd7LrnUow55lQA_9J/view?usp=sharing (Current app version or DJI mimo not supported)
  

Sometimes things work well. But these errors appear very often.

PROFIMC Posted at 11-30 10:02
Iphone 11 Pro Max | DJI Mimo 1.11.3

The application no longer gives an error.

I know it's probably not going to help much but... have you tried rebooting your phone?

djiuser_ITbqYOIlCxmG Posted at 11-30 12:24
I know it's probably not going to help much but... have you tried rebooting your phone?

Good afternoon. Yes. But the problem is that this error appears every time again. It can happen at any time.
It's amazing. But the device continues to react: it gives errors, turns off and on. But it's like it's not booting!

PROFIMC Posted at 11-30 10:02
Iphone 11 Pro Max | DJI Mimo 1.11.3

The application no longer gives an error.

Thank you for responding. For confirmation, the 4th video you provided is no longer happening on your DJI Mimo app, correct? Also, please confirm the firmware version of your DJI Osmo Pocket 3.

DJI Gamora Posted at 12-1 04:20
Thank you for responding. For confirmation, the 4th video you provided is no longer happening on your DJI Mimo app, correct? Also, please confirm the firmware version of your DJI Osmo Pocket 3.

The error with the app in the 4th video does not happen if the camera turns on without error. But, if the camera does not turn on (if the black screen with "DJI" is lit), the error in the app "Current app version or DJI mimo not supported" appears again.

Firmware version on the photo:

DJI Gamora Posted at 12-1 04:20
Thank you for responding. For confirmation, the 4th video you provided is no longer happening on your DJI Mimo app, correct? Also, please confirm the firmware version of your DJI Osmo Pocket 3.

Can you please tell me. Can this be fixed? Or do I need to change the camera?

The thing is, it would be very hard for me to replace it. I'll have to send the package to another country. I don't want to wait a month.

I'll make a note. Sometimes your device works without any problems. And sometimes it starts to have the problems I wrote about above.

PROFIMC Posted at 12-1 22:52
Can you please tell me. Can this be fixed? Or do I need to change the camera?

The thing is, it would be very hard for me to replace it. I'll have to send the package to another country. I don't want to wait a month.

Thank you for providing the details and sorry for the delay. I'm currently coordinating your concerns with our relevant team for further inspection. Rest assured that the latest information will be forwarded here.

PROFIMC Posted at 12-1 22:52
Can you please tell me. Can this be fixed? Or do I need to change the camera?

The thing is, it would be very hard for me to replace it. I'll have to send the package to another country. I don't want to wait a month.

Hi, there. Thank you for your patience. We encourage you to send your DJI Osmo Pocket 3 back for proper inspection and possible repair via this  link. Furthermore, you may also contact your dealer for replacement or if the after-sales policy is met, you may request directly from our official website by simply clicking this link. Please don't hesitate to reach us if you have further concerns. Thank you for your cooperation and support.

DJI Gamora Posted at 12-4 01:49
Hi, there. Thank you for your patience. We encourage you to send your DJI Osmo Pocket 3 back for proper inspection and possible repair via this  link. Furthermore, you may also contact your dealer for replacement or if the after-sales policy is met, you may request directly from our official website by simply clicking this link. Please don't hesitate to reach us if you have further concerns. Thank you for your cooperation and support.

I can't return the item to the seller as there was only 7 days to return it. I waited a long time for your reply + I didn't post here right away.

I also can't return the item on the above links, as Russia is not on the lists. Could you make some exception for my situation so I can make a return from my country?

DJI Gamora Posted at 12-4 01:49
Hi, there. Thank you for your patience. We encourage you to send your DJI Osmo Pocket 3 back for proper inspection and possible repair via this  link. Furthermore, you may also contact your dealer for replacement or if the after-sales policy is met, you may request directly from our official website by simply clicking this link. Please don't hesitate to reach us if you have further concerns. Thank you for your cooperation and support.

I went to an unofficial DJI service center. They told me something like: "faulty processor - frequency fluctuations". The repair cost $200.

So I bought a defective version. It's a pity that we have no possibility to apply for warranty.

DJI - perhaps you could do a little promo code for a new purchase? I would like to purchase a DJI Mic.  Thanks

i am facing the same issue but my camera didn't go beyond dji logo just bought  please help

haseeb_khan Posted at 3-8 07:27
i am facing the same issue but my camera didn't go beyond dji logo just bought  please help

Hi there. Thank you for reaching out and we do apologize for the trouble. I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support or you may coordinate with the local dealer where you purchase the unit to check with their after-sales policy. We appreciate your understanding and support.

If you have a VPN make sure it is turned off or make sure that devices on local network can connect.  I had the same issue and that fixed it.

fans0a0c24e8 Posted at 9-2 08:27
If you have a VPN make sure it is turned off or make sure that devices on local network can connect.  I had the same issue and that fixed it.

Hi there, thank you for sharing this information and we're glad that this worked for you. Do not hesitate to contact us back if there's any additional inquiry.

Thank you for your support.