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Introducing the ultimate safety flying guide for DJI consumer drones
1573 4 2023-12-5
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DJI Support
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Flight distance : 2408 ft
China
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Discover the remarkable obstacle avoidance feature, learn how to activate it effortlessly, and explore the environments where your drone can avoid obstacles. Gain confidence in handling flyaway and crash incidents with our expert tips. Your flight safety is our top priority!

Applicable Products: DJI Mini 4 Pro, DJI Air 3, DJI Mavic 3 Pro, DJI Mavic 3 Classic, DJI Mavic 3.

Unleash your drone's obstacle avoidance power with one image.
Experience " full obstacle avoidance" in three simple steps.
Stay vigilant and avoid these specific flight environments.
Count on our customer service for assistance in any situation.

Just click the following link to expand the details: https://s.dji.ink/fsg


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2023-12-5
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BetterBizTech
Second Officer
Flight distance : 4410371 ft
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United States
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Good tips. Thank You.
2023-12-5
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djiuser_fK8H3LdBzPsc
New
United States
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2023-12-28
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mavric09
lvl.1
Flight distance : 20689 ft

United States
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I just got an air 3 and am within the 15 day window. Obstacle avoidance did not detect or route around an obstacle and hit it, causing failure and now sensor problems preventing the drone from flying... Does this qualify for service replacement? or do I need to use Care Refresh?
3-25 19:30
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DJI Tony
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mavric09 Posted at 3-25 19:30
I just got an air 3 and am within the 15 day window. Obstacle avoidance did not detect or route around an obstacle and hit it, causing failure and now sensor problems preventing the drone from flying... Does this qualify for service replacement? or do I need to use Care Refresh?

Hi, mavric09. Sorry about what happened to your drone. We suggest sending back the aircraft to get it checked. You can submit a repair request here (https://www.dji.com/global/support). The warranty can be applied depending on the assessment's outcome, including your unit's warranty period. Please feel free to keep us posted if you have further concerns. Have a nice day.
3-27 02:15
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