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Looping video not working
522 6 2023-12-11
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Simes4
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United Kingdom
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Hi

I bought the camera to use mainly as a helmet safety camera when cycling. I liked that I could have a small and light camera for my short commutes and a longer lasting camera with the battery module and SD card for longer journeys. So far looping has failed for both camera only and when using the battery module saving to the SD card.  When storage is almost full, either internal or SD card, I get the message that there is not enough memory to record. I cannot rely on the camera to record which is a basic failing for one that has a looping function and very bad if an incident is not captured because of it. During the latest failure with camera and battery module the camera was set to 1080P, 30fps, Horizon Steady and Max for looping.  Please can someone let me know the definitive settings that deliver loop recording for both the camera only and camera with battery module and SD card so that I don't have to remember to delete video manually.


Thanks

Simon


2023-12-11
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DJI Paladin
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Flight distance : 318 ft

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Hi there. Thank you for reaching out and we do apologize for the trouble. The “Loop Duration” option determines the number and duration of the video clips. The storage space occupied by shooting is calculated in advance, and, if the calculated storage space is greater than the current residual storage, the warning “insufficient storage” will appear. If a longer loop duration is required, we recommend that you purchase a storage card with a larger capacity. You may check the DJI Action 2 specification on our website for the recommended SD card for the unit. We appreciate your understanding.
2023-12-11
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Simes4
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United Kingdom
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DJI Paladin Posted at 12-11 21:18
Hi there. Thank you for reaching out and we do apologize for the trouble. The “Loop Duration” option determines the number and duration of the video clips. The storage space occupied by shooting is calculated in advance, and, if the calculated storage space is greater than the current residual storage, the warning “insufficient storage” will appear. If a longer loop duration is required, we recommend that you purchase a storage card with a larger capacity. You may check the DJI Action 2 specification on our website for the recommended SD card for the unit. We appreciate your understanding.

Hi. Thanks for the quick response. I bought a recommended card. It is this one: SanDisk Extreme 128GB V30 A2 UHS-I Speed Grade 3 microSDXC from the DJI list. More than enough space. I set the looping to 'Max' as this seems to offer the best flexibility (1, 2 or 3 min clips depending on remaining space) and hence reliability. I'm not tied to it. I just want looping to work preferably for the camera alone and when using the power module with SD card. What settings deliver reliable looping for these two scenarios?
2023-12-12
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DJI Paladin
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Simes4 Posted at 12-12 02:48
Hi. Thanks for the quick response. I bought a recommended card. It is this one: SanDisk Extreme 128GB V30 A2 UHS-I Speed Grade 3 microSDXC from the DJI list. More than enough space. I set the looping to 'Max' as this seems to offer the best flexibility (1, 2 or 3 min clips depending on remaining space) and hence reliability. I'm not tied to it. I just want looping to work preferably for the camera alone and when using the power module with SD card. What settings deliver reliable looping for these two scenarios?

Thank you for your response. Please note that when you set the duration to "max" the number of generated video clips will depend on the microSD card capacity. We will coordinate this concern of yours to our relevant team for further clarification. Have a nice day.
2023-12-14
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Simes4
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United Kingdom
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DJI Paladin Posted at 2023-12-14 22:52
Thank you for your response. Please note that when you set the duration to "max" the number of generated video clips will depend on the microSD card capacity. We will coordinate this concern of yours to our relevant team for further clarification. Have a nice day.

Hi. Has there been any clarification yet? Maybe a little early as we have just had the Christmas holidays but I am back commuting to work by bike and the camera has again shut down due to insufficient space, mid ride. I am not aware of a single occasion when looping has actually worked. This is extremely frustrating as it was bought to be a safety camera.
1-3 13:30
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DJI Paladin
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Simes4 Posted at 1-3 13:30
Hi. Has there been any clarification yet? Maybe a little early as we have just had the Christmas holidays but I am back commuting to work by bike and the camera has again shut down due to insufficient space, mid ride. I am not aware of a single occasion when looping has actually worked. This is extremely frustrating as it was bought to be a safety camera.

Hello there. Sorry for the late response. We are still waiting for the response of the designated team. Rest assured that we will send you updates once we receive the information needed. We appreciate your understanding.
1-9 19:48
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DJI Paladin
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Hi there. Sorry for the late response. Please confirm what specific looping time does it prompt "storage is insufficient"? Or does it prompt during shooting? If you could provide us a short video showing the issue that would be very helpful. Also, please provide us the camera log and the time of the issue, a microSD card picture (showing the SD card) then upload it via Google Drive so we can check it further.
1-15 23:05
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