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Lost lens cover
961 16 2023-12-12
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TheBoy
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I'm talking about the bit of plastic that clips on the front of the camera, the bit you remove to put on an ND.

Mine has gone missing.  I'm almost certain is was one there before I took off yesterday evening, but definately wasn't there when I landed and put the gimabl cover back on.  I've walked to the park this morning in daylight and searched the ground where I was stood, but can't find it.

Where can I get a replacement?  I really don't want to have to send the otherwise perfectly good drone off to DJI for something so trivial.  DJI's online support seems to send you down the 'send everything back to us' route.  I don't mind paying for one, a tiny bit of plastic can't be that expensive.
2023-12-12
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TheBoy
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Dirty Bird Posted at 12-12 04:26
If you cannot get an original you could always pickup a Freewell UV or Light Pollution filter as a replacement.  Would offer some actual protection for the camera lens as well.

Was something I was considering (especially as I've told that jolly fat bloke in a red suit that my Mini 4 needs filters!), but there are times when you don't want any filters...
2023-12-12
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TheBoy
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Dirty Bird Posted at 12-12 04:53
I hear ya.  Here's a link to purchase an original Mini 4 Lens Frame.

Mini 4 Pro Lens Frame

Superb, thanks!  I'll see if I can find one nearer to home (UK) as the shipping on that one is $33!

Good to know they are available - I'd checked the DJI store, plus well known auction sites, and the the common Chinese site you often find this stuff on, to no avail.
2023-12-12
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Gulfstream
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It's not really a "Lens Cover" It's hollow. A UV Filter won't affect your imagery to any degree, but will surely protect the actual lens.
2023-12-12
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DJI Diana
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Hi, there. Thank you for bringing this up. Could you please tell me which DJI device you have? Could you possibly send us a sample photo of the item you're referring to? May I also confirm if the device had a collision or a hard landing? I look forward to hearing from you.
2023-12-12
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The Saint
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TheBoy Posted at 12-12 04:27
Was something I was considering (especially as I've told that jolly fat bloke in a red suit that my Mini 4 needs filters!), but there are times when you don't want any filters...

Now would be a good opportunity to get something else.  So when are those times when you don't want anything on there?  You can prob get away with leaving an 8 filter on it.
2023-12-12
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TheBoy
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DJI Diana Posted at 12-12 11:18
Hi, there. Thank you for bringing this up. Could you please tell me which DJI device you have? Could you possibly send us a sample photo of the item you're referring to? May I also confirm if the device had a collision or a hard landing? I look forward to hearing from you.

Its a Mini 4 Pro, and the missing item is the small plastic bit that clips on the front of the camera module - the piece you take off if you're lucky enough to have ND filters
2023-12-12
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Monkieboy00
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This happened to me and DJI wanted me to send the whole drone in just to have that piece put on. Pretty stupid. Like others have said, you can buy an aftermarket lens cover or mail your drone in.  
2023-12-12
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DJI Diana
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TheBoy Posted at 12-12 11:57
Its a Mini 4 Pro, and the missing item is the small plastic bit that clips on the front of the camera module - the piece you take off if you're lucky enough to have ND filters

Thank you for the information. In this case, I recommend sending the device to our facility for a proper diagnosis, as we do not sell the main parts for our products. Please visit our official website through this link: https://repair.dji.com/us/repair/index to submit an online repair. Thank you.
2023-12-12
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Exiled FPV
Second Officer
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DJI Diana Posted at 12-12 17:04
Thank you for the information. In this case, I recommend sending the device to our facility for a proper diagnosis, as we do not sell the main parts for our products. Please visit our official website through this link: https://repair.dji.com/us/repair/index to submit an online repair. Thank you.

I know that this is probably a language barrier issue...

All the original poster, TheBoy ,  is asking is to purchase the piece that you take off to install an ND filter.


The screenshot is taken from the video, "DJI Mini 4 Pro | Installing the ND Filter/ Wide-Angle Lens" video on this page.

That would be like asking us to send in the drone to have a propeller installed!!!!
2023-12-12
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Exiled FPV
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TheBoy Posted at 12-12 04:59
Superb, thanks!  I'll see if I can find one nearer to home (UK) as the shipping on that one is $33!

Good to know they are available - I'd checked the DJI store, plus well known auction sites, and the the common Chinese site you often find this stuff on, to no avail.

Since you are in the UK, I would recommend contacting Heliguy. he is an DJI authourised repair centre. I know he's been super helpful to drone pilots. Feel free to use the photo I shared to DJI Diana highlighting the part you are looking for.
https://www.heliguy.com/
2023-12-12
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frankymusik
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DJI Diana Posted at 12-12 17:04
Thank you for the information. In this case, I recommend sending the device to our facility for a proper diagnosis, as we do not sell the main parts for our products. Please visit our official website through this link: https://repair.dji.com/us/repair/index to submit an online repair. Thank you.

What a stupid suggestion too...!   

It's probably AI generated...   
2023-12-13
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TheBoy
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DJI Diana Posted at 12-12 17:04
Thank you for the information. In this case, I recommend sending the device to our facility for a proper diagnosis, as we do not sell the main parts for our products. Please visit our official website through this link: https://repair.dji.com/us/repair/index to submit an online repair. Thank you.

I am desperately trying to understand the logic in your reply, as it doesn't make any sense whatsoever.

I am not sending the drone back overseas just to have a small piece of removable plastic put back on. Thanks not ecologically sustainable.
2023-12-13
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TheBoy
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Exiled FPV Posted at 12-12 19:10
Since you are in the UK, I would recommend contacting Heliguy. he is an DJI authourised repair centre. I know he's been super helpful to drone pilots. Feel free to use the photo I shared to DJI Diana highlighting the part you are looking for.
https://www.heliguy.com/

Thanks, will contact Heliguy.  Thats where my Mini 4 came from
2023-12-13
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TheBoy
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Just to put an ending on this one, DJI saw sense and sold me a replacement part.  Thanks DJI
2023-12-21
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djiuser_w1P5tjZEJGhS
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I'm now in the same situation and need this replacement piece. How did you get DJI to sell you the part?
1-15 06:55
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TheBoy
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djiuser_w1P5tjZEJGhS Posted at 1-15 06:55
I'm now in the same situation and need this replacement piece. How did you get DJI to sell you the part?

I raised a support case, then when they sent me the return label, emailed them back saying how ridiculous it was to send the drone back for this.

They then contacted the warehouse, and sold me one at a sensible price, but extortionate postage!
1-15 06:57
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