Hi,

I just bought the DJI Osmo pocket 3 (1 week ago) and today i just noticed that the screen is not closing properly nor opening properly as if the inside spring or magnet was broken.

I bought it in Dubai and I am now in Mauritius where I leave, so now I am left with no solution except shipping it to the closest DJI repair center

Please advise urgently as the product is still under warranty


Regards
Joel

Hi, Joel. Sorry to know about having issues. Could you please try a forced power-off by pressing and holding the record button for 10 seconds? Hope this helps.

This is not a software issue but more a hardware issue

DJI Diana Posted at 12-17 15:10
Hi, Joel. Sorry to know about having issues. Could you please try a forced power-off by pressing and holding the record button for 10 seconds? Hope this helps.

Does not work. I do not think a hard reset could solve that hardware issue. There is definitely a technical flaw in this product

DJI Diana Posted at 12-17 15:10
Hi, Joel. Sorry to know about having issues. Could you please try a forced power-off by pressing and holding the record button for 10 seconds? Hope this helps.

Does not work. I do not think a hard reset could solve that hardware issue. There is definitely a technical flaw in this product

Jletourdi Posted at 12-18 00:07
Does not work. I do not think a hard reset could solve that hardware issue. There is definitely a technical flaw in this product

We apologize for any inconvenience this has caused. This is not the experience we want you to have. We recommend sending the device to our facility for a complete diagnosis. Please contact our support through this link: https://www.dji.com/support for further assistance with the request to start a case and an investigation into the said incident. Thank you for your understanding.