Hello everyone,
I got the RS3 pro 6 months ago and last month I have a very  weird issue.
Once I try to turn on the light com on, dji logo and the screen are on as usual but the unlock sound not happening and all tje motors can’t get into action.
Same thing happen simultaneously while I’m working: the balance get out of the process and there is no tension at all against the motors.
Of course the calibration cannot get done.
Firmware updated.
Anyone had the same issue ?  

Hi there, Liorm, sorry for the issue you encountered, Please try troubleshooting as below:
1. Make sure that the camera has been installed correctly and the (mechanical) balance has been adjusted.
2. Just to double confirm, the touchscreen is displayed normally after powering on the gimbal, right?
3. Make sure the gimbal is not in sleep mode, if the touchscreen displays a new moon icon, it indicates the gimbal is in sleep mode. Please exit sleep mode and check again.
4. Check whether the gimbal joystick can normally control the gimbal movement; double-click the trigger button to check if the gimbal can return to center; whether the gimbal responds when AutoTune; whether the gimbal responds after turning off the motor pause.
Please keep us updated on the result.

Hello Susan,
Thanks for you assistance.
While I’m facing this issue the joystick cannot control the gimbal.
The sleep mode disabled.
It feels like the gimbal is turned on just the lcd screen powers on as usual.
Even the recenter button is not responding.
After a while it’s automatically gets to the normal and same thing happening while I work it’s like getting out of the work. It’s really weird and I don’t know what to do.

Liorm Posted at 12-27 00:22
Hello Susan,
Thanks for you assistance.
While I’m facing this issue the joystick cannot control the gimbal.

Thank you for your update. Please try to detach the battery grip and check if the connectors are in good condition. Try to clean it with a dry cotton pad. If the issue is the same, the issue may not be solved remotely, sorry for this.

Of course, this is the first thing I did.
I tried reconnect the battery and connect it again but it’s not been resolved.

Liorm Posted at 12-27 02:41
Of course, this is the first thing I did.
I tried reconnect the battery and connect it again but it’s not been resolved.

Sorry for the inconvenience. May I know if you are currently located in Israel? I sent a PM for your further reference. Please check it accordingly. Thank you.

Yes I am in Israel right now.

I am having this exact issue too!!! Any updates on what is causing it?

djiuser_SiyaRC4ZQo8Q Posted at 3-27 19:31
I am having this exact issue too!!! Any updates on what is causing it?

they try several times to see if they can get any idea how to resolve it.
The last time they sent it to the DJI lab. Now more than a month I am waiting for any update.

djiuser_SiyaRC4ZQo8Q Posted at 3-27 19:31
I am having this exact issue too!!! Any updates on what is causing it?

Hi there, we are sorry to know about this. May I ask have you tried the troubleshooting above? What's the result? Please tell us more details and we will help you further.

DJI Mindy Posted at 3-28 00:56
Hi there, we are sorry to know about this. May I ask have you tried the troubleshooting above? What's the result? Please tell us more details and we will help you further.

Yea I did all the trouble shooting listed above and it's still doing the same thing. Camera weight is well below the max payload as well.

djiuser_SiyaRC4ZQo8Q Posted at 3-28 08:09
Yea I did all the trouble shooting listed above and it's still doing the same thing. Camera weight is well below the max payload as well.

Hi, there. You could complete the online repair request on our official website and return it for further diagnosis. Here is the link: https://repair.dji.com/gb/repair/index

DJI Susan Posted at 2023-12-27 00:10
Hi there, Liorm, sorry for the issue you encountered, Please try troubleshooting as below:
1. Make sure that the camera has been installed correctly and the (mechanical) balance has been adjusted.
2. Just to double confirm, the touchscreen is displayed normally after powering on the gimbal, right?

I also have the same problem but on my screen at the top left there is a symbol of a red satellite with a cross

djiuser_XO5AO4pw0RtB Posted at 6-13 23:44
I also have the same problem but on my screen at the top left there is a symbol of a red satellite with a cross

Hi there, we are sorry for the issue you are encountering. Could you please provide a video showing the issue? You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.

Hi There, Same issue. Wondering if Loirm was able to solve the problem. Sometimes when I start up the gimbal there is no problem. But it can easily go into sleep mode or just lose connection. Then I am not able to start up the gimbal again. The screen starts up, doesn't show any problems, balance is ok, but it is not connecting to the gimbal itself. Nothing is reacting and calibrating is not possible,

fans70cad27e Posted at 10-1 15:11
Hi There, Same issue. Wondering if Loirm was able to solve the problem. Sometimes when I start up the gimbal there is no problem. But it can easily go into sleep mode or just lose connection. Then I am not able to start up the gimbal again. The screen starts up, doesn't show any problems, balance is ok, but it is not connecting to the gimbal itself. Nothing is reacting and calibrating is not possible,

Hi there, Thank you for reaching out. To better understand the problem and assist you effectively, it would be greatly helpful if you could provide an issue video demonstrating the issue.You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.

Display not showing and gimbal not working properly and update problem s/n 4zzclcf008bn36

Prakash Ghimire Posted at 3-10 23:41
Display not showing and gimbal not working properly and update problem s/n 4zzclcf008bn36

Hello Prakash,

Thank you for reaching out to DJI. We appreciate you contacting us regarding your issue. Could you please check if the firmware on your DJI RS 3 is updated to the latest version, v01.04.00.00?

As for the display not showing and the gimbal malfunction, could you provide us with photos or videos of the issue? This will help us better understand and verify the problem. You can upload the files to Google Drive or Dropbox and share the link with us for further assistance.

We look forward to helping you resolve this matter. Thank you.