Got an update on my Samsung S21 and after that I can not open the DJI GO app anymore. I have a Phantom 3.

When I try to open it, it says "this app is built for an older android, it does not have the right saftey protection. Search for an update from the producer".

I have tried redownloading the apk from different internet apps. (Google, Bing and Samsungs own app).

I even tried the DJI GO 4 and DJI Fly, and those apps does not crash.

What should I do?

Hi there. As electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. Therefore, we have decided to stop providing support services for the Phantom 3 Series and its accessories starting on January 5, 2023. We're sorry that the services for this product have been suspended currently and relevant technical support and after-sales repair services cannot be provided.

DJI Paladin Posted at 12-26 20:11
Hi there. As electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. Therefore, we have decided to stop providing support services for the Phantom 3 Series and its accessories starting on January 5, 2023. We're sorry that the services for this product have been suspended currently and relevant technical support and after-sales repair services cannot be provided.

So what you are saying is that there is no way for me to log in to DJI GO app anymore?

OSKFRO Posted at 12-26 23:27
So what you are saying is that there is no way for me to log in to DJI GO app anymore?

Thank you for your response. You can still log in to the DJI Go app and use the unit as normal. However, the support for this product has now ended as it already reached its End Of Life. We highly recommend using the latest drones like DJI Mini 4 Pro, DJI Air 3, or the DJI Mavic 3 Pro for better user experience. We appreciate your understanding.