DJI Susan
Administrator
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Hi there, sorry for your issue. Please confirm if you have any third-party accessories attached to the drone that cover the sensor, if yes, please remove them.
Please also note that if there is strong light or if the drone is flying toward the sun/strong light, the obstacle avoidance may detect it as an obstacle.
You may try to refresh the firmware for the drone and check again.
If the error persists, or if the drone experienced an accident previously, you may need to send the drone for service.
If you are located in the Philippines, you may contact the local authorized repair center for further assistance. Link to check the local ASC: https://www.dji.com/service/repair/centers
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