dji on my iPad Air opens then minimizes immediately.   It won’t actually open.   I’ve deleted and reinstalled several times.   Nothing works.   My iPad has iOS 12.5.7 on it.    Any help would be appreciated.

Hi there, thank you for reaching out. May I know the version of iPad Air device? Thanks.

I have the same problem. My iPad Air has version 12.5.7 and it is not working with the DJI Mini 3. What should I do?

djiuser_rtm5hsIojPgw Posted at 1-2 18:18
I have the same problem. My iPad Air has version 12.5.7 and it is not working with the DJI Mini 3. What should I do?

Hi there, the DJI Fly app is available on the following iPad models :
iPad Pro (9.7-inch), iPad Air 2 (9.7-inch), iPad mini 4 (8-inch), iPad Pro (10.5-inch), iPad Pro 2018 (11-inch), and iPad Pro (12.9-inch).

May I know which gengeration of the iPad Air you have?

DJI Thor Posted at 1-2 01:44
Hi there, thank you for reaching out. May I know the version of iPad Air device? Thanks.

software 12.5.7     model number  MD786LL/A

Same problem here.  Worked perfectly fine last week and now it opens then immediately closes.  We have tried uninstalling, hard reset, clearing all RAM but nothing works.

iPad Air MD791B/A running IOS 12.5.7

Need2155 Posted at 1-5 03:06
Same problem here.  Worked perfectly fine last week and now it opens then immediately closes.  We have tried uninstalling, hard reset, clearing all RAM but nothing works.

iPad Air MD791B/A running IOS 12.5.7

Hello, there. Would you please tell us the DJI FLY APP version you are using? Also, could you please record a video about the issue you said for us?
Thank you in advance.

Same here. Newest version 1.12.4 DJI Fly from app store installed, but won't open. Ipad Air MD786LL/A, with 12.5.7 ios software on it. The old DJI Fly app V1.1.10 from DJI page recommended for older devices unable to install. Any solution?

DJI Wanda Posted at 1-5 05:18
Hello, there. Would you please tell us the DJI FLY APP version you are using? Also, could you please record a video about the issue you said for us?
Thank you in advance.

https://youtu.be/GhGmhyF_-G0 here is the video of my ipad..    this forum wouldnt let me upload a video..   its the latest dji fly version from the app store..  1.12.4

Last week was fine ,today can't open the app !!! Why ???

Korath2012 Posted at 1-9 06:16
https://youtu.be/GhGmhyF_-G0 here is the video of my ipad..    this forum wouldnt let me upload a video..   its the latest dji fly version from the app store..  1.12.4

Thank you for your reply. We have forwarded the issue to our engineers. If there are any updates, we will report them here.

Yes I'm another DJI Mini 2 User using a iPhone 6 Plus with ISO 12.5.7 ( 16H81) where DJI Fly was working perfectly in November 2023 and now January 2024 after an iPhone update, that the APP crashes immediately upon launching it. I have tried to delete the Fly APP and reinstall it both from the Apple APP store and from DJI's website ( mounts but crashes immediately on launch ) from a safari browser ( which it fails to mount on my phone). Disappointing I cannot use my Drone until this compatibility issue is fixed.

Sledge807 Posted at 1-10 00:06
Yes I'm another DJI Mini 2 User using a iPhone 6 Plus with ISO 12.5.7 ( 16H81) where DJI Fly was working perfectly in November 2023 and now January 2024 after an iPhone update, that the APP crashes immediately upon launching it. I have tried to delete the Fly APP and reinstall it both from the Apple APP store and from DJI's website ( mounts but crashes immediately on launch ) from a safari browser ( which it fails to mount on my phone). Disappointing I cannot use my Drone until this compatibility issue is fixed.

Hello, there. We are confirming with our engineers about the reason, too.
Currently, please use a different compatible phone to use the app.
If the issue occurs after the iPhone update, please do not update the iOS version first.

Kazalov@yahoo.c Posted at 1-9 09:14
Last week was fine ,today can't open the app !!! Why ???

Hello, there. May we know if you are using the same device and if the issue you encountered is the same as other users? Please also confirm the iOS version and DJI FLY APP version you are using.

Korath2012 Posted at 1-9 06:16
https://youtu.be/GhGmhyF_-G0 here is the video of my ipad..    this forum wouldnt let me upload a video..   its the latest dji fly version from the app store..  1.12.4

Hello, there. We have replied to your DM. Please check.

Kazalov@yahoo.c Posted at 1-9 09:14
Last week was fine ,today can't open the app !!! Why ???

Hello, there. We leave messages in DM. Please check.

Sledge807 Posted at 1-10 00:06
Yes I'm another DJI Mini 2 User using a iPhone 6 Plus with ISO 12.5.7 ( 16H81) where DJI Fly was working perfectly in November 2023 and now January 2024 after an iPhone update, that the APP crashes immediately upon launching it. I have tried to delete the Fly APP and reinstall it both from the Apple APP store and from DJI's website ( mounts but crashes immediately on launch ) from a safari browser ( which it fails to mount on my phone). Disappointing I cannot use my Drone until this compatibility issue is fixed.

Hello, there. We also left messages in DM. Please check.

djiuser_rtm5hsIojPgw Posted at 1-2 18:18
I have the same problem. My iPad Air has version 12.5.7 and it is not working with the DJI Mini 3. What should I do?

Hello, there. We also left messages in DM. Please check.

Need2155 Posted at 1-5 03:06
Same problem here.  Worked perfectly fine last week and now it opens then immediately closes.  We have tried uninstalling, hard reset, clearing all RAM but nothing works.

iPad Air MD791B/A running IOS 12.5.7

Hello, there. We also left messages in DM. Please check.

Fanfonso Posted at 1-6 03:30
Same here. Newest version 1.12.4 DJI Fly from app store installed, but won't open. Ipad Air MD786LL/A, with 12.5.7 ios software on it. The old DJI Fly app V1.1.10 from DJI page recommended for older devices unable to install. Any solution?

Hello, there. We also left messages in DM. Please check.

Has thisnissue been resolved i am ha ing the same issue  IPAD Air 12.5.7 ME997LL/A

I have the same problems with Rev. 1.12.4 and identical hardware as described by Sledge807 (#13). My last successful operation was on 4th December 2023 (using DJI Fly Rev. 1.12.3).

The old DJI Fly app V1.1.10 from DJI page recommended for older devices was unable to install as well.

Just now I have checked the App store and downloaded the actual revision 1.12.6 (Released 3 days ago, Fixed certain issues and optimized overall app quality).

Very disappointing: Same problems as before.

Next trial DJI please.

fans67b661fe Posted at 1-12 09:34
Has thisnissue been resolved i am ha ing the same issue  IPAD Air 12.5.7 ME997LL/A

Hi there, I had sent you a PM as well, please check it out and see if the provided solution works for you.

SkyPic55 Posted at 1-13 02:19
I have the same problems with Rev. 1.12.4 and identical hardware as described by Sledge807 (#13). My last successful operation was on 4th December 2023 (using DJI Fly Rev. 1.12.3).

The old DJI Fly app V1.1.10 from DJI page recommended for older devices was unable to install as well.

Hi there, sorry for your issue, I sent you a PM as well, please check it out.

DJI Susan Posted at 1-13 03:03
Hi there, sorry for your issue, I sent you a PM as well, please check it out.

Hello,

We are having the same exact problem as described.  The app worked early last week and then stopped.  These are older ipads with max Software Version of 12.5.7 Model Number of MD787LL/A.  

bholloiu Posted at 1-16 09:42
Hello,

We are having the same exact problem as described.  The app worked early last week and then stopped.  These are older ipads with max Software Version of 12.5.7 Model Number of MD787LL/A.

Thank you for reaching out. We sent you a PM and please see if it could work for you, thanks.

DJI Thor Posted at 1-3 01:15
Hi there, the DJI Fly app is available on the following iPad models :
iPad Pro (9.7-inch), iPad Air 2 (9.7-inch), iPad mini 4 (8-inch), iPad Pro (10.5-inch), iPad Pro 2018 (11-inch), and iPad Pro (12.9-inch).

Hi, I use my iPhone 6 to fly my DJI mini 2 and since the last update 2 days ago the DJI app no longer opens same problem as the other users using a iPad.

Hello, I have the same issue.

IPad Air
Model : MD785CL/B
Software: 12.5.7 (16H81)

The app simply closes on startup. Please provide guidance. .

Thank you

djiuser_XkRcDUQy7dAo Posted at 1-17 16:32
Hello, I have the same issue.

IPad Air

Hi there, thank you for reaching out, I just sent you a PM with the link to download a previous version of DJI Fly app, please check and see if it works.

djiuser_qY6MMxOKeCEb Posted at 1-17 13:24
Hi, I use my iPhone 6 to fly my DJI mini 2 and since the last update 2 days ago the DJI app no longer opens same problem as the other users using a iPad.

Hi there, thank you for reaching out, I just sent you a PM with the link to download a previous version of DJI Fly app, please check and see if it works.

DJI Susan Posted at 1-17 20:17
Hi there, thank you for reaching out, I just sent you a PM with the link to download a previous version of DJI Fly app, please check and see if it works.

....same problem. please send me your solution too. IOS12.5.7, latest DJI Fly app.

petesnider@outlook.de Posted at 1-18 03:02
....same problem. please send me your solution too. IOS12.5.7, latest DJI Fly app.

Hi there, PM sent, please check it out.

DJI Susan Posted at 1-17 20:17
Hi there, thank you for reaching out, I just sent you a PM with the link to download a previous version of DJI Fly app, please check and see if it works.

Hello, I am not seeing the PM. Is this via email or another way?

djiuser_XkRcDUQy7dAo Posted at 1-18 04:20
Hello, I am not seeing the PM. Is this via email or another way?

Hi, the PM needs to be accessed via a computer browser, is it convenient for you to use a computer to view the DJI Forum?
If yes, please tap "Personal Message" under my avatar to check the PM I sent to you. Thank you.

DJI Susan Posted at 1-18 03:16
Hi there, PM sent, please check it out.

...thank you for your prompt reply. I have just installed and tested the version sent by PM. Everything is OK.

BTW, my equipment:
DJI Mavic Mini (1st Generation), iPad Mini 2 with IOS 12.5.7 now with DJI Fly ver. 1.12.3

Thank you and I hope the latest version can be fixed to work with IOS 12.5.7.

Hi DJI Support,

I appreciate your efforts to Direct Mail individuals experiencing this issue, but your computer QR code download is not a trusted nor authorised APP for the Apple operating system.

Please update your download in the Apple Store with the fix patch or even revert back to an older download that worked, and notify us once this is done on this forum thread, so we can get back to enjoying our DJI products.

petesnider@outlook.de Posted at 1-18 05:55
...thank you for your prompt reply. I have just installed and tested the version sent by PM. Everything is OK.

BTW, my equipment:

Thank you for your confirmation, I will also push the engineers for an official update of the DJI Fly app to solve it.

Sledge807 Posted at 1-18 15:45
Hi DJI Support,

I appreciate your efforts to Direct Mail individuals experiencing this issue, but your computer QR code download is not a trusted nor authorised APP for the Apple operating system.

Sorry for the inconvenience. I will forward your feedback to the engineers and push them for an official update. At the same time, could you please try to go to Settings, General, VPN & Device Management and choose to trust the DJI Fly app and check again? Thank you.

Sledge807 Posted at 1-18 15:45
Hi DJI Support,

I appreciate your efforts to Direct Mail individuals experiencing this issue, but your computer QR code download is not a trusted nor authorised APP for the Apple operating system.

I used it  and it worked perfectly.. you have to manually authorize it for use..   problem solved..

Hahahahahaha