So I just purchaced a 2 year Care Refresh plan for my Osmo Pocket 3, I did it online using my serial number so it's automatically binded to my product im pretty sure but when i check the app, it says DJI Care Refresh - Not Active (reference picture attached)

I know it says it is under warranty but i was just wondering if the "DJI Care Refresh - Not Active" section was just for if i sent the product off for repair and an active repair/replacement would show in there.

Thanks

Hi, there. Thank you for bringing this up. Could you confirm if the service plan was purchased along with the device? Could you please provide us with the aircraft serial number so that we can double-check? Thank you.

Hey, no it was purchaced separately from the device.

The serial number is 5WT********8BB

djiuser_mhpG8jjkmBZ3 Posted at 1-2 16:09
Hey, no it was purchaced separately from the device.

The serial number is 5WT********8BB

Hi there, please no worries. After checking, the DJI Care status of your device is activated since 2024/01/03. You could please go to the following link and double-check, thanks.
https://repair.dji.com/device/search?re=us&lang=en

*To protect your privacy, we have covered your SN.