This is really weird as yall can see in the video.

It happens when the camera isn't used for a few days. No idea if it's fw or hw fault.

Hi, there. We're sorry for the trouble that it caused you. Would it be possible if you could upload this video through a shareable link such as Google Drive or Dropbox? Kindly provide as well the serial number and firmware version of the DJI Action 4. I hope to hear from you soon.

DJI Gamora Posted at 1-5 00:35
Hi, there. We're sorry for the trouble that it caused you. Would it be possible if you could upload this video through a shareable link such as Google Drive or Dropbox? Kindly provide as well the serial number and firmware version of the DJI Action 4. I hope to hear from you soon.

absolutely, just sent you a pm

DJI Gamora Posted at 1-5 00:35
Hi, there. We're sorry for the trouble that it caused you. Would it be possible if you could upload this video through a shareable link such as Google Drive or Dropbox? Kindly provide as well the serial number and firmware version of the DJI Action 4. I hope to hear from you soon.

Hi, this is happening to me too. It happens randomly and I can’t figure out what is causing it. What can I do? Please advise.

Ciao @Aaron_Paolo
Se è possibile, tienici informati

Aaron_Paul Posted at 1-5 00:42
absolutely, just sent you a pm

Received and replied. Thank you!

djiuser_2nY8DgpMu9gY Posted at 1-5 04:25
Hi, this is happening to me too. It happens randomly and I can’t figure out what is causing it. What can I do? Please advise.

Hello, there. Thank you for your additional input and sorry for the inconvenience. We encourage you to provide the details as requested via this link. I hope to hear from you soon.

Robby Panna Posted at 1-5 06:35
Ciao @Aaron_Paolo
Se è possibile, tienici informati

Hi, there. May I confirm if you're experiencing the problem? If so, please follow our recommendation via this link for further assistance. I hope to hear from you soon. We thank you for your cooperation.

Same problem here, what can I do to fix?

I'm having the same issue.

I had to remove the battery of my Osmo as it always turns on automatically.

I'm on the latest firmware

sowasawa Posted at 2-24 06:55
I'm having the same issue.

I had to remove the battery of my Osmo as it always turns on automatically.

Hello, there. Sorry for the inconvenience. Please be advised that I've responded to your direct message.

sowasawa Posted at 2-24 06:55
I'm having the same issue.

I had to remove the battery of my Osmo as it always turns on automatically.

Hi, sowasawa. Please check the update via DM. We'll wait for your reply.

I'm also having this problem. Furthermore, it also turns off by itself and sometimes a message appears that the battery is abnormal, but the same battery in another Osmo Action that I have works normally.

Thiago Noronha Posted at 3-15 16:12
I'm also having this problem. Furthermore, it also turns off by itself and sometimes a message appears that the battery is abnormal, but the same battery in another Osmo Action that I have works normally.

Hi there. Sorry about the trouble. Please try the procedures below,
1. Please ensure that the firmware is in the latest. Mount the battery to the camera, connect the camera to DJI Mimo, and update the camera firmware to the latest version if prompted.
2. If the camera firmware is of the latest version, restart the camera after removing the battery and mounting it again.
3. Restore the camera to its original factory settings.
4. If the issue persists, check whether the battery or the contact pin of the battery compartment is damaged. If yes, send the damaged item back to DJI for inspection.
* If the battery and the contact pin of the battery compartment have no damage but the issue persists, send the camera and battery back for inspection.
You can submit a repair application via Online Repair Request.We appreciate your patience. Have a nice day.

I discovered the problem with my OA4, it sits on the handlebars of my motorcycle and, unfortunately, it can't handle the vibration. It is undeniable that the image quality is very good, but the camera does not have the robustness of an Osmo Action 1. To solve the problem, I added a piece of rubber to the battery cover. So far the problem has not occurred again.

DJI Gamora Posted at 1-5 00:35
Hi, there. We're sorry for the trouble that it caused you. Would it be possible if you could upload this video through a shareable link such as Google Drive or Dropbox? Kindly provide as well the serial number and firmware version of the DJI Action 4. I hope to hear from you soon.

I am also facing same issue on my DJI Osmo Action. It is stuck in the infinite restart loop. Tried removing battery, SD card . NO help.
Can you help me as well. Thanks.

I have a similar "problem", yet not the same.

When I transfer data via USB-C to my PC and unplug it afterwards, the screen stays black but the camera is still on.

Holding the power button then shutdowns the camera, but 5 seconds later it boots up again.

This only happens once after transferring data via USB, but everytime I'm doing it.

It's not that big of a deal, yet pretty annoying, as it already happened that I didn't noticed the camera rebooting and it stayed on until the battery was drained.

RajenJoshi Posted at 6-17 01:51
I am also facing same issue on my DJI Osmo Action. It is stuck in the infinite restart loop. Tried removing battery, SD card . NO help.
Can you help me as well. Thanks.

Hi there, we're so sorry to hear that you're also facing the same issue. Please ensure the camera firmware is up-to-date, mount the battery to the camera, connect the camera to DJI Mimo, and update the camera firmware to the latest version if prompted. If the camera firmware is already the latest version, restart the camera after removing and re-mounting the battery.

If the issue still persisst, kindly share us an operation video demonstarting the issue for us to investigate further and advise accordingly.

Keep us posted, thank you!

Nerdworld Posted at 6-17 02:46
I have a similar "problem", yet not the same.

When I transfer data via USB-C to my PC and unplug it afterwards, the screen stays black but the camera is still on.

Hi there, thank you for reaching out and we do apologize for any inconvenience caused. Could you please share us an operation video demostrating the issue through shreable link such as Google Drive? It would be helpful for us to investigate further on this for you and advise accordingly.

Also, kindly share us the serial number and firmware version of your device.

Looking forward to your response. Thank you for your understanding.

[quote]DJI Natalia Posted at 6-18 00:40
Hi there, we're so sorry to hear that you're also facing the same issue. Please ensure the camera firmware is up-to-date, mount the battery to the camera, connect the camera to DJI Mimo, and update the camera firmware to the latest version if prompted. If the camera firmware is already the latest version, restart the camera after removing and re-mounting the battery.

If the issue still persisst, kindly share us an operation video demonstarting the issue for us to investigmtKKCAAgoooIACCiiggAIKKKCAAgrMZQEfhM3lA+DmFVBAAQUUUEABBRRQQAEFFFBAAQV6R+D/AEkrVn0OF8GZAAAAAElFTkSuQmCC[/img]
Pls check. I am unable to connect to DJI Mimo app because the camera is stuck at the infinite restart loop which I can only get out of by pressing the Record button for more than 10 seconds.
I have already tried removing SD card and battery several times but that has not help.

Your urgent help on this is greatly appreciated. Thanks

RajenJoshi Posted at 6-19 21:08
I am unable to share the link. It shows the following error
[view_image]
Pls check. I am unable to connect to DJI Mimo app because the camera is stuck at the infinite restart loop which I can only get out of by pressing the Record button for more than 10 seconds.

Hi there, thank you for reaching out and we do apologize for any inconvenience caused. Could you please share us an operation video demonstrating the issue through shareable link such as Google Drive? It would be helpful for us to investigate further on this for you and advise accordingly.

Also, kindly share us the serial number and firmware version of your device.

Looking forward to your response. Thank you for your understanding.

@Natalia, were you able to check the video I shared in the comment above? Note that I am unable to upload here or share link so sent to you over Personal message

RajenJoshi Posted at 6-21 20:27
@Natalia, were you able to check the video I shared in the comment above? Note that I am unable to upload here or share link so sent to you over Personal message

Hi there,
thank you for reaching out.

Before we assist you further, can you send the video via Personal Message on the profile?

Looking forward to your response. Thank you.

Hey DJI Gamora
My DJI osmo action 4 camera automatically turns back on when I turn off the camera. It’s not recognizing the SD card either. I hadn’t used it in a month. I just recently bought it in April. Can you assist me please

djiuser_TqOx5EcJwSDI Posted at 7-1 02:53
Hey DJI Gamora
My DJI osmo action 4 camera automatically turns back on when I turn off the camera. It’s not recognizing the SD card either. I hadn’t used it in a month. I just recently bought it in April. Can you assist me please

Hi there,
thank you for reaching out.

Before we proceed with assistance, could you please specify the microSD card model you are using with the Action 4?

Looking forward to your response. Thank you.

DJI Natalia Posted at 7-1 03:20
Hi there,
thank you for reaching out.

Hey
It’s a 64gb integral micro ad card

djiuser_TqOx5EcJwSDI Posted at 7-1 04:20
Hey
It’s a 64gb integral micro ad card

Thank you for the prompt reply. Pertaining to your issue, please use the recommended microSD cards to ensure optimal performance for your Osmo Action 4. Below are the list of the recommended microSD cards :

• SanDisk Extreme PRO 32GB U3 A1 V30 microSDHC
• Kingston CANVAS Go! Plus 64GB U3 A2 V30 microSDXC
• Kingston CANVAS Go! Plus 128GB U3 A2 V30 microSDXC
• Kingston CANVAS React Plus 64GB U3 A1 V90 microSDXC
• Kingston CANVAS React Plus 128GB U3 A1 V90 microSDXC
• Kingston CANVAS React Plus 256GB U3 A1 V90 microSDXC
• Lexar Professional 1066x 64GB U3 A2 V30 microSDXC
• Lexar Professional 1066x 128GB U3 A2 V30 microSDXC
• Lexar Professional 1066x 256GB U3 A2 V30 microSDXC
• Lexar Professional 1066x 512GB U3 A2 V30 microSDXC
  

I hope this helps with your issue. Thank you and have a good day !

RajenJoshi Posted at 6-21 20:27
@Natalia, were you able to check the video I shared in the comment above? Note that I am unable to upload here or share link so sent to you over Personal message

Hi there,
we apologize for the delay.

We have sent you a private message. Please ensure to check.

Thank you for your cooperation.

DJI Natalia Posted at 7-7 05:14
Hi there,
we apologize for the delay.

Hi Natalia,
Thank you. I have already tried with spare battery before posting on this forum. That didn't help either

I ran in to this again and again     Seems there may be a fix t oit that was DM'd?   no one is reporting if resolved
https://forum.dji.com/forum.php? ... D923%26typeid%3D923

My dji Osmo action 4 keeps coming up with high water pressure and when you turn it of it keeps starting up then shutting down only to start up again  yet it’s not been in any water this all Started after loading the New Firmware  and very annoying you try to charge it but you have the camera on while charging only to get Hot … so it’s got to be a firmware issue,it’s getting to the stage now of not using it and reverting back to the GoPro instead !!! Really thought the action 4 was a good camera but now having my doubts… had to take battery out as it was getting to hot so The Camera is un fit for purpose at the moment sad to say yet it’s less than a year old …so googling about this all I see is lots of other people having the same problem so 110% dji firmware problem so come on dji sort it for All of us we shouldn’t need to send off the camera for inspections just check your firmware or send us a new firmware to fix this Problem !!!!

Gerry..Watkins Posted at 7-18 13:47
My dji Osmo action 4 keeps coming up with high water pressure and when you turn it of it keeps starting up then shutting down only to start up again  yet it’s not been in any water this all Started after loading the New Firmware  and very annoying you try to charge it but you have the camera on while charging only to get Hot … so it’s got to be a firmware issue,it’s getting to the stage now of not using it and reverting back to the GoPro instead !!! Really thought the action 4 was a good camera but now having my doubts… had to take battery out as it was getting to hot so The Camera is un fit for purpose at the moment sad to say yet it’s less than a year old …so googling about this all I see is lots of other people having the same problem so 110% dji firmware problem so come on dji sort it for All of us we shouldn’t need to send off the camera for inspections just check your firmware or send us a new firmware to fix this Problem !!!!

Hi there,

We are truly sorry for the inconvenience you are experiencing.

Please try the procedures below,
1. Please ensure that the firmware is in the latest. Mount the battery to the camera, connect the camera to DJI Mimo, and update the camera firmware to the latest version if prompted.
2. If the camera firmware is of the latest version, restart the camera after removing the battery and mounting it again.
3. Restore the camera to its original factory settings.
4. If the issue persists, check whether the battery or the contact pin of the battery compartment is damaged. If yes, send the damaged item back to DJI for inspection.
* If the battery and the contact pin of the battery compartment have no damage but the issue persists, send the camera and battery back for inspection.
You can submit a repair application via Online Repair Request.We appreciate your patience. Have a nice day.

DJI Gamora Posted at 7-19 03:01
Hi there,

We are truly sorry for the inconvenience you are experiencing.

Having the same problem with my OA4. After shutting the camera manually it starts again without me touching it after like 1 minute or so.
Weirdly this doesn't seem to happen every time. Just occationally. Thought it might be the wireless mic triggering it but I also got this to happen with wireless mic 2 turned off.

It has:
- New Lexar Professional 1066x 256GB U3 A2 V30 microSDXC
- Firmware version: 01.04.05.10
- Camera firmware version: 10.04.00.07
(don't know why these are separated in the camera menu but they are)

Exported log from camera just after this happened: https://drive.google.com/file/d/ ... y0/view?usp=sharing

Patched Bandit Posted at 7-24 05:43
Having the same problem with my OA4. After shutting the camera manually it starts again without me touching it after like 1 minute or so.
Weirdly this doesn't seem to happen every time. Just occationally. Thought it might be the wireless mic triggering it but I also got this to happen with wireless mic 2 turned off.

Hi there,

Thank you for reaching out. We are truly sorry for the inconvenience you are experiencing.

It seems you are running the Osmo action 4 on the old version firmware. Could you update them, you can keep track on the latest version here New DJI Osmo Action 4 Firmware Released

Upon update is issue persist please try the steps mention on the thread 35# and let us know the result to assist further. make sure all other device attached with the camera has been remove during the troubleshoot and update. If you are using DJI Mic please update the firmware as well, it is running on v04.04.05.13

Upon all the trial above if issue still occurs please let us know to assist further. We are looking forward to your response for further assistance. Thank You

I'm having the same issue.  I had to remove the battery of my Osmo as it always turns on automatically.  I'm on the latest firmware

Did you find a solution? I am facing the same issue with my Action 4

Same issue here. After I turn off my OA4, it will sometimes turn on by itself again. It only happens sometimes and not all the times. With my limited testing, it happens most often after it hasnt been used for a few hours. If it happens and then I constantly turn it on and off to try find the cause, it will stop almost as if the camera is warmed up to be used correctly.

Kohakus Posted at 10-28 20:14
Same issue here. After I turn off my OA4, it will sometimes turn on by itself again. It only happens sometimes and not all the times. With my limited testing, it happens most often after it hasnt been used for a few hours. If it happens and then I constantly turn it on and off to try find the cause, it will stop almost as if the camera is warmed up to be used correctly.

Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. Could you provide the firmware version you are using? Are they running on the latest version? We are looking forward to your response for further assistance. Thank You

Kawish Posted at 10-28 08:25
I'm having the same issue.  I had to remove the battery of my Osmo as it always turns on automatically.  I'm on the latest firmware

Hi Kawish,

Thank You for reaching out. Please check on your DM as I have responded to your enquiry. Looking forward to your response for further assistance. Thank You

DJI Gamora Posted at 10-29 03:51
Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. Could you provide the firmware version you are using? Are they running on the latest version? We are looking forward to your response for further assistance. Thank You

I have checked and it is using the latest version of firmware.