I bought the DJI Osmo Pocket 3 Creator Combo and it seems to be stuck in the warehouse.


Warehouse processing your order
The order is estimated to be shipped on 01/02/2024. You will be notified via email once order ships.


Order placed
02/01/2024 12:54:58
Paid
02/01/2024 12:55:42
To be shipped
02/01/2024 13:00:25

Nothing happening

Hi there. Sorry to know about this. I've pull up your order number using your DJI Forum account. With this, I'll communicate it to the team to further assist regarding your order. Anticipating your patience and understanding.

I am currently waiting for a returns label as my Pocket 3 that I ordered at about the same time as you, never changed from Warehouse Picking your item status but I received it about a week after placing the order (incidentally, it is still showing as warehouse picking your item 3 days after delivery!!). Unfortunately, the Serial Number of the device is locked and the only solution appears to be return for replacement.

Additionally, I did not receive any email updates after the original order confirmation and the courier telling me they had a parcel.

I hope the last part of the dispatch process isn't to unlock the Serial number and that's why I received an expensive paperweight.

I'd be interested to see if your device activates ok when you do receive it.

Good luck

djiuser_8By51HBLRE04 Posted at 1-7 11:51
I am currently waiting for a returns label as my Pocket 3 that I ordered at about the same time as you, never changed from Warehouse Picking your item status but I received it about a week after placing the order (incidentally, it is still showing as warehouse picking your item 3 days after delivery!!). Unfortunately, the Serial Number of the device is locked and the only solution appears to be return for replacement.

Additionally, I did not receive any email updates after the original order confirmation and the courier telling me they had a parcel.

Hi there. Sorry to learn about this. I was able to pull up the case number using your DJI Forum account. With this, I will follow up with the team to further look into and assist regarding the matter. Anticipating your patience and understanding.

DJI Diana Posted at 1-7 14:23
Hi there. Sorry to learn about this. I was able to pull up the case number using your DJI Forum account. With this, I will follow up with the team to further look into and assist regarding the matter. Anticipating your patience and understanding.

Still nothing, no emails to say if it has shipped or when that may be. However, you were able to take payment without any issue.

djiuser_0DVbG58jC7Pb Posted at 1-9 14:30
Still nothing, no emails to say if it has shipped or when that may be. However, you were able to take payment without any issue.

Hi. I apologize for the inconvenience caused. I'll continue to communicate with our relevant team for further assistance. Rest assured that this will be taken care of and handled accordingly. Thank you for your understanding.

DJI Diana Posted at 1-9 15:46
Hi. I apologize for the inconvenience caused. I'll continue to communicate with our relevant team for further assistance. Rest assured that this will be taken care of and handled accordingly. Thank you for your understanding.

Not one email from you guys. How do I cancel the order please

djiuser_0DVbG58jC7Pb Posted at 1-11 12:17
Not one email from you guys. How do I cancel the order please

Hello. I apologize for the inconvenience caused. I have already forwarded this to our dedicated team for further assistance. Rest assured that we are in constant communication with the respective department that is helping us with the case. Once we have received an update from them, we'll get back to you. Please also keep an eye on your email for further updates. Thank you for your patience and understanding.

I also have the same problem. No update about the status of my order. I’m planning to use it next week for my trip but still the status is in the warehouse.

fans9290b603 Posted at 4-5 20:52
I also have the same problem. No update about the status of my order. I’m planning to use it next week for my trip but still the status is in the warehouse.

Hi, there.Your order is expected to be shipped on April 16th

Hi Team. Can you check why warehouse will processing my order for a 15 day till the shipping. Can you process my order more quickly it is a present for a birthday and I cannot waiting too long.

djiuser_PwGWHr1ojKqf Posted at 4-8 17:27
Hi Team. Can you check why warehouse will processing my order for a 15 day till the shipping. Can you process my order more quickly it is a present for a birthday and I cannot waiting too long.

Hi there, we managed to locate your order number through your forum account. We will confirm with the corresponding team and get back to you ASAP.

djiuser_PwGWHr1ojKqf Posted at 4-8 17:27
Hi Team. Can you check why warehouse will processing my order for a 15 day till the shipping. Can you process my order more quickly it is a present for a birthday and I cannot waiting too long.

Hi there, we've confirmed with the corresponding team that the estimated departure time of your order may be April 19th.

DJI Mindy Posted at 4-8 20:15
Hi there, we've confirmed with the corresponding team that the estimated departure time of your order may be April 19th.

Thanks for your reply.

djiuser_PwGWHr1ojKqf Posted at 4-10 08:14
Thanks for your reply.

No worries. If you need any assistance. Feel free to leave us a comment, and we'll surely help you with that. Thank you for choosing DJI.

I've been waiting for my Pocket 3 for half a month now. It seems like it will never ship. Who can tell me when it will be shipped? order number 0010657818180

djiuser_DfWZbxQ72x8O Posted at 6-11 20:24
I've been waiting for my Pocket 3 for half a month now. It seems like it will never ship. Who can tell me when it will be shipped? order number 0010657818180

Hi there, we are sorry for any inconvenience. We will confirm this issue with the corresponding team for further checking.

djiuser_DfWZbxQ72x8O Posted at 6-11 20:24
I've been waiting for my Pocket 3 for half a month now. It seems like it will never ship. Who can tell me when it will be shipped? order number 0010657818180

Hi there, per checking, the estimated shipping date of the Osmo Pocket 3 you ordered is 27 June.

I have the same thing, I bought a drone for a birthday and I need it before August 14th

djiuser_yxP3TcgMBil2 Posted at 8-11 02:24
I have the same thing, I bought a drone for a birthday and I need it before August 14th

Thank you for reaching out. May I know if it is purchased in our DJI online store? If so, you could share us the order number for further checking, thanks.

*If it is inconvenient to send here, you could PM us.

DJI Thor Posted at 8-11 05:36
Thank you for reaching out. May I know if it is purchased in our DJI online store? If so, you could share us the order number for further checking, thanks.

*If it is inconvenient to send here, you could PM us.

Thanks for the reply! I ordered via the DJI Store app. How do I PM? The order number is 0310347818175

djiuser_yxP3TcgMBil2 Posted at 8-11 08:15
Thanks for the reply! I ordered via the DJI Store app. How do I PM? The order number is 0310347818175

Hello.Thank you for the information provided. We forwarded it to our relevant team and will follow up with them. Once we get the results, we will keep you updated soon.

DJI Susan Posted at 8-11 17:11
Hello.Thank you for the information provided. We forwarded it to our relevant team and will follow up with them. Once we get the results, we will keep you updated soon.

Appreciatie it!

djiuser_yxP3TcgMBil2 Posted at 8-12 03:00
Appreciatie it!

Hello, your order was sent by DHL on August 12, please check it.

Avata 2 Flymore Combo order#0016699084125 was listed to be delivered on January 4th, 2024, status is “warehouse is processing your order”. This is for my business and can not keep getting delayed. I advise anyone hesitantly reading this to not order anything from DJI until all of our issues are resolved. I am debating canceling my order and speaking out against this company. As said above, advertising both fast shipping and delivery dates and not fulfilling either even close to date promised is false advertising and potentially grounds for class action when some of our jobs depend on proper timelines.

djiuser_tUAKDHGlPnie Posted at 1-4 22:19
Avata 2 Flymore Combo order#0016699084125 was listed to be delivered on January 4th, 2024, status is “warehouse is processing your order”. This is for my business and can not keep getting delayed. I advise anyone hesitantly reading this to not order anything from DJI until all of our issues are resolved. I am debating canceling my order and speaking out against this company. As said above, advertising both fast shipping and delivery dates and not fulfilling either even close to date promised is false advertising and potentially grounds for class action when some of our jobs depend on proper timelines.

Hi there. We apologize for the inconvenience. We will report your order issue to the relevant department and ask them to handle it for you as soon as possible. Thank you for your understanding and patience.

DJI Tony Posted at 1-4 23:06
Hi there. We apologize for the inconvenience. We will report your order issue to the relevant department and ask them to handle it for you as soon as possible. Thank you for your understanding and patience.

I’ll be waiting to hear from someone, please keep me posted. Thanks Tony

djiuser_tUAKDHGlPnie Posted at 1-5 07:25
I’ll be waiting to hear from someone, please keep me posted. Thanks Tony

Got it. We have urged the relevant departments to respond as soon as possible.
Besides, we sent you a private message yesterday, please check it.

I don’t see a personal message on my DJI account or in my email, I checked junk mail as well. Please resend to my email thanks

DJI Tony Posted at 1-5 19:52
Got it. We have urged the relevant departments to respond as soon as possible.
Besides, we sent you a private message yesterday, please check it.

I don’t see a personal message on my DJI account or in my email, I checked junk mail as well. Please resend to my email thanks

djiuser_tUAKDHGlPnie Posted at 1-5 21:45
I don’t see a personal message on my DJI account or in my email, I checked junk mail as well. Please resend to my email thanks

Hello, we have sent a personal message to your forum account. You need to log in to DJI Forum on your computer and click on the upper right corner to view.

If you have any questions, please feel free to contact us.

Same here.  My order has been awaiting warehouse processing for 3 days past its estimated shipping day.  Not sure if it’s shipped or still there.   I hope I’m Home if it comes.  No idea where it’s at

Matthew Canvin Posted at 1-11 10:10
Same here.  My order has been awaiting warehouse processing for 3 days past its estimated shipping day.  Not sure if it’s shipped or still there.   I hope I’m Home if it comes.  No idea where it’s at

Hi there,
thank you for reaching out.

We apologize for the inconvenience. To assist you further, can you share the order number with us? Looking forward to your response!

DJI Diana Posted at 1-11 12:07
Hi there,
thank you for reaching out.

0018609618331

Matthew Canvin Posted at 1-11 12:35
0018609618331

Hi there!

We apologize for the inconvenience you have experienced. We are checking this further with the relevant team and will get back to you as soon as we receive an update.

Thank you for your understanding and patience.

djiuser_tUAKDHGlPnie Posted at 1-5 21:45
I don’t see a personal message on my DJI account or in my email, I checked junk mail as well. Please resend to my email thanks

Hi there. We noticed that your package seems not to have been delivered successfully. Have you contacted DHL regarding your order?