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Repair service
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AyronCwell
lvl.1
Flight distance : 23422 ft

United States
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So I’m going to send in my mini 2 se for repair service.  I was wondering if I need to take off the props, I think I’ve read posts where ppl have mentioned that. Also, do I also need to send in controller or can I just send the drone?
1-10 14:45
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi, there. Thank you for reaching out. If the propellers are damaged, we recommend sending them in with the damaged device. If the reason for sending the device is about the connection issue, to ensure a thorough diagnosis, we recommend including the remote controller for a complete analysis. Please note that you should not send accessories that are working fine or non-DJI items. Thank you.
1-10 17:14
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AyronCwell
lvl.1
Flight distance : 23422 ft

United States
Offline

DJI Diana Posted at 1-10 17:14
Hi, there. Thank you for reaching out. If the propellers are damaged, we recommend sending them in with the damaged device. If the reason for sending the device is about the connection issue, to ensure a thorough diagnosis, we recommend including the remote controller for a complete analysis. Please note that you should not send accessories that are working fine or non-DJI items. Thank you.

i need some help getting another shipping label.  i put in my repair request a hile back, but i cant find the email with the shiping label or instructions. I would just make a new repair request but i dont see a way to cancel the original
1-10 22:39
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DJI Diana
Administrator
Flight distance : 2408 ft

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AyronCwell Posted at 1-10 22:39
i need some help getting another shipping label.  i put in my repair request a hile back, but i cant find the email with the shiping label or instructions. I would just make a new repair request but i dont see a way to cancel the original

Thank you for your response. We were able to locate your repair case number through your forum account. Our relevant team has already sent you a new shipping label under your existing case number. Please check your junk or spam folder for the UPS email. Please let us know if you didn't receive the email. Thank you.
1-11 12:34
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