Hola acabo de comprar una batería para mi drone DJI mini 3, cuando lo puse por primera vez la aplicación actualizó la batería, después de actualizarla ya no le permite volar, me da error 30211, me pueden ayudar ?

Hello there. Sorry about the trouble. It means the flight controller fails to obtain the battery serial number or identifies that the serial number does not apply to the Mini 3 model. Are you using an official DJI battery for the Mini 3? Please also provide the serial number of the battery by sending it through direct message. Thank you very much.

Yes it's DJI original for mini 3, I already sent the battery serial number by personal message, thank you for your response.

cblanco Posted at 1-12 22:40
Yes it's DJI original for mini 3, I already sent the battery serial number by personal message, thank you for your response.

Got it. Thank you very much. I see it is indeed a DJI battery. Let me forward this issue to the related team to check on this. I will get back to this once they reply. I appreciate your patience.

DJI Tony Posted at 1-14 02:25
Got it. Thank you very much. I see it is indeed a DJI battery. Let me forward this issue to the related team to check on this. I will get back to this once they reply. I appreciate your patience.

Ok, thanks

cblanco Posted at 1-14 06:41
Ok, thanks

You are most welcome. I will keep you posted. Have a great day ahead.

cblanco Posted at 1-14 06:41
Ok, thanks

Hi, cblanco. Thank you for patiently waiting. Please make sure you are using the latest Fly app version or you can try reinstalling it, If possible please use the DJI Assistant 2 software and refresh the aircraft firmware. If it still has the same issue, please send us the aircraft log, App log, exact test date, and time. You can get the Aircraft log by selecting the "Log Export", and then clicking "Save to local" on the DJI Assistant 2 while the aircraft is connected. The final exported data are ".dat" files.
For the app log, get it by powering on the DJI RC, connecting DJI RC to the computer with the Type-C data cable, selecting DJI RC on the computer, and following the path to find the APP log and exporting it: internal shared storage/Android/data/dji.go.v5/files/LOG
Please keep me posted. Have a great day.

Hello, I can't attach the DAT files because of the file size

cblanco Posted at 1-16 18:52
Hello, I can't attach the DAT files because of the file size

Hello there. You may upload the logs via Google Drive and then send the link here so we can access the needed files. Please don't forget to set it as "public". Have a nice day.

DJI Paladin Posted at 1-16 19:59
Hello there. You may upload the logs via Google Drive and then send the link here so we can access the needed files. Please don't forget to set it as "public". Have a nice day.

Ok, I attached the link to the files

https://drive.google.com/file/d/ ... t4/view?usp=sharing

Do you have another battery to try?

ShotsByMansfiel Posted at 1-17 08:10
Do you have another battery to try?

A friend lent me one but the plus version and it works perfectly, but mine gives me that error

cblanco Posted at 1-17 08:47
A friend lent me one but the plus version and it works perfectly, but mine gives me that error

That’s a start, it rules out the drone itself having a problem. Do you have warranty on the battery from where you bought it? You could return it

ShotsByMansfiel Posted at 1-17 08:51
That’s a start, it rules out the drone itself having a problem. Do you have warranty on the battery from where you bought it? You could return it

I bought it in the USA and I live in El Salvador, I have no warranty

cblanco Posted at 1-17 06:15
Ok, I attached the link to the files

https://drive.google.com/file/d/1MvlRRk4CczlqAvzKXmigbGAUwjpPslt4/view?usp=sharing

Thank you very much for your efforts. I'll forward this right away and will make sure to give you updates. I appreciate your patience.

DJI Tony Posted at 1-20 02:45
Thank you very much for your efforts. I'll forward this right away and will make sure to give you updates. I appreciate your patience.

Ok, I wait your aswer

cblanco Posted at 1-20 06:04
Ok, I wait your aswer

Hi, cblanco. Thank you for patiently waiting. After checking with the relevant team. They have confirmed that this is not normal. I'm afraid you need to send back the battery for repair. The warranty can be applied depending on the assessment's outcome, including your unit's warranty period. We appreciate your patience and understanding.

DJI Tony Posted at 1-12 21:24
Hello there. Sorry about the trouble. It means the flight controller fails to obtain the battery serial number or identifies that the serial number does not apply to the Mini 3 model. Are you using an official DJI battery for the Mini 3? Please also provide the serial number of the battery by sending it through direct message. Thank you very much.

R-41263966

djiuser_oDDfGy07mPri Posted at 4-26 11:56
R-41263966

Hi there. Thank you for reaching out. Can you please elaborate? We are more than glad to help. Have a nice day.

DJI Tony Posted at 4-27 04:20
Hi there. Thank you for reaching out. Can you please elaborate? We are more than glad to help. Have a nice day.

Hi, for some reason I am not able to make a new post so I am replying to this post which seems to most closely relate to the issue I am having.

My mom purchased a DJI Mini 4 Pro Intelligent Flight Battery from Amazon. I have a DJI Mini 3 Pro, however, not a DJI Mini 4 Pro. When I plugged the battery into my drone I get an error that says "Incompatabile Battery Version. Change battery." Code 30211

When I looked this issue up however (not realizing the battery purchased was for a Mini 4 Pro initially), I discovered that Mini 4 Pro batteries are backwards compatible with my Mini 3 Pro regardless, so there should be no issue. Can someone explain what I can do to fix this? All of the software and hardware and firmware on my phone and drone are up to date. Thank You!

Hi I got same problem with my DJI mini 3 drone. Error 32011. I've got new battery, but "incompatible battery". Help. Thanks

djiuser_BDKPgIdrn8O5 Posted at 5-29 01:44
Hi I got same problem with my DJI mini 3 drone. Error 32011. I've got new battery, but "incompatible battery". Help. Thanks

Hi there. Sorry about the trouble. May we have the serial number of the battery? You may also follow the procedures on the reply 8#. Thank you.

allrightythan Posted at 5-28 22:14
Hi, for some reason I am not able to make a new post so I am replying to this post which seems to most closely relate to the issue I am having.

My mom purchased a DJI Mini 4 Pro Intelligent Flight Battery from Amazon. I have a DJI Mini 3 Pro, however, not a DJI Mini 4 Pro. When I plugged the battery into my drone I get an error that says "Incompatabile Battery Version. Change battery." Code 30211

Hi. Thank you for reaching out. You may refer to the procedures in reply 8#. Please keep us posted. Thank you.

DJI Tony Posted at 5-29 02:32
Hi. Thank you for reaching out. You may refer to the procedures in reply 8#. Please keep us posted. Thank you.

Thank you very much for the quick response Tony, much appreciated. Before I go through all the effort you've referenced in your post. Are you able to confirm exactly what kind of battery I have? There is still some confusion from my mom as to exactly what she got.

I apparently am contributing to the confusion as well because my drone is a regular Mini 3, NOT a Mini 3 Pro.

The serial number for the battery i am trying to get to work is: 7BVPLC9DA104E3

DJI Tony Posted at 5-29 01:49
Hi there. Sorry about the trouble. May we have the serial number of the battery? You may also follow the procedures on the reply 8#. Thank you.

7BVPLB2DA104KD
It's my SN battery

i have the same problem, bought the 4 pro battery today after reading that it's compatible, get the same error message incompatible battery version 30211

battery sn is: 7BVPLC8DA1019G

Hello Tony?

djiuser_BDKPgIdrn8O5 Posted at 6-4 07:38
Hello Tony?

Please use the DJI Assistant 2 software and refresh the aircraft firmware. If it still has the same issue, please send us the aircraft log, App log, exact test date, and time. You can get the Aircraft log by selecting the "Log Export", and then clicking "Save to local" on the DJI Assistant 2 while the aircraft is connected. The final exported data are ".dat" files.

For the app log, get it by powering on the DJI RC, connecting DJI RC to the computer with the Type-C data cable, selecting DJI RC on the computer, and following the path to find the APP log and exporting it: internal shared storage/Android/data/dji.go.v5/files/LOG. Please keep me posted. Have a great day.

I have a problem landing Mini3 Pro after flying POI.
The drone did not respond to RC. The command only flew backward a couple of feet or sideway but did  stay about 5 feet from the ground up
it happens  a couple of times in different locations and  different landing pads grass or concrete still have the same effect  
and it was about 26 satellites
I was lucky it was only 5 feet and I caught him on the landing gear but the motor couldn't stop until I pulled out the battery pack

Hallo, ich habe das Problem, dass ich zwei Mini 4 Pro-Akkus gekauft habe, da sie mit der DJI Mini 3 kompatibel sein sollten. Nach dem vollständigen Aufladen wird nur eine Fehlermeldung mit dem Errorcode 30211 angezeigt. Bei beiden Akkus ist das der Fall. Ich habe mittlerweile mit Hilfe des DJI Assistant 2 alle Firmwares aktualisiert, aber auch das hat nicht zum Beheben des Problems geführt. Bitte um Hilfe.

DJI Tony Posted at 1-12 21:24
Hello there. Sorry about the trouble. It means the flight controller fails to obtain the battery serial number or identifies that the serial number does not apply to the Mini 3 model. Are you using an official DJI battery for the Mini 3? Please also provide the serial number of the battery by sending it through direct message. Thank you very much.

I have the same problem. I bought a DJI MINI 3 drone and a  battery for it from an official store in Hong Kong. A message appeared stating that the battery version is not compatible.

Hello, I will try to be as clear as possible with what I know about the Batteries for Mini 3, Mini 3 Pro and Mini 4 Pro. There are 3 models of Batteries, the first 2 models came on the market with the Mini 3 and Mini 3 Pro: BWX162-2453-7.38 (Normal) and BWX162-3850-7.38 (Plus), these 2 models are compatible without problem with the 3 drones Mini 3, Mini 3 Pro and Mini 4 Pro. Later, when the Mini 4 Pro came on the market, they launched the BWX140-2590-7.32 (Normal) model, this model is only compatible with Mini 4 Pro and Mini 3 Pro.

Hello, I will try to be as clear as possible with what I know about the Batteries for Mini 3, Mini 3 Pro and Mini 4 Pro. There are 3 models of Batteries, the first 2 models came on the market with the Mini 3 and Mini 3 Pro: BWX162-2453-7.38 (Normal) and BWX162-3850-7.38 (Plus), these 2 models are compatible without problem with the 3 drones Mini 3, Mini 3 Pro and Mini 4 Pro. Later, when the Mini 4 Pro came on the market, they launched the BWX140-2590-7.32 (Normal) model, this model is only compatible with Mini 4 Pro and Mini 3 Pro.

DJI Tony Posted at 1-16 00:59
Hi, cblanco. Thank you for patiently waiting. Please make sure you are using the latest Fly app version or you can try reinstalling it, If possible please use the DJI Assistant 2 software and refresh the aircraft firmware. If it still has the same issue, please send us the aircraft log, App log, exact test date, and time. You can get the Aircraft log by selecting the "Log Export", and then clicking "Save to local" on the DJI Assistant 2 while the aircraft is connected. The final exported data are ".dat" files.
For the app log, get it by powering on the DJI RC, connecting DJI RC to the computer with the Type-C data cable, selecting DJI RC on the computer, and following the path to find the APP log and exporting it: internal shared storage/Android/data/dji.go.v5/files/LOG
Please keep me posted. Have a great day.

dear DJI Tony
i am having the same issue as above
have tried refreshing the softwares - failed
kindly look into the links below and please reply
drive.google.com/file/d/1LpeGL6CtES0nd4Ti98n1y9VE3imOlS_q/view?usp=drive_link[/url][/url]

hi Tony
please reply

hi Tony my battery serial numbers are
7BVPLCFDA102EJ
7BVPLCFDA102CX

DJI Tony Posted at 5-29 02:32
Hi. Thank you for reaching out. You may refer to the procedures in reply 8#. Please keep us posted. Thank you.

Dear Tony, i recently purchased a battery for my dji mini 3 drone but it keeps giving me code 30211. How do I fix this?

B.Chai Posted at 7-1 16:53
Dear Tony, i recently purchased a battery for my dji mini 3 drone but it keeps giving me code 30211. How do I fix this?

Hi there,
thank you for reaching out.

We apologize for any inconvenience caused. It means the flight controller fails to obtain the battery serial number or identifies that the serial number does not apply to this said model. Can you confirm that you are using an official DJI battery for the Mini 3?

Please keep us posted. Thank you.

Feder_ Posted at 6-9 09:12
Hallo, ich habe das Problem, dass ich zwei Mini 4 Pro-Akkus gekauft habe, da sie mit der DJI Mini 3 kompatibel sein sollten. Nach dem vollständigen Aufladen wird nur eine Fehlermeldung mit dem Errorcode 30211 angezeigt. Bei beiden Akkus ist das der Fall. Ich habe mittlerweile mit Hilfe des DJI Assistant 2 alle Firmwares aktualisiert, aber auch das hat nicht zum Beheben des Problems geführt. Bitte um Hilfe.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Currently, due to the firmware logic settings, DJI Mini 3 is not compatible with the DJI Mini 4 Pro standard battery.

Should you have any other questions, kindly message us for assistance. Thank you.

fanse8c4e81d Posted at 6-16 22:46
hi Tony
please reply

Hi there,
thank you for reaching out.

Kindly inform us the full details of the issue that you experienced with your DJI product, and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you.