DJI Natalia
Administrator
Offline
|
Hi there,
Could you check if you are running on the latest Firmware and DJI Fly app update. If it is not kindly use DA2 to update to the latest version.
If it's running on the latest version please sent us the flight log and DJI fly app log.
Steps to export DJI flight log:
1) Please log into the DJI official website (www.dji.com) and find the DJI Mini 3 Pro product. On the Download page, download and install the latest version of the DJI Assistant 2 (Consumer Drones Series)
2) Please connect the aircraft to a computer with a USB-C cable. Launch DJI Assistant 2 (Consumer Drones Series). Tap the “DJI Mini 3 Pro” Aircraft icon.
3) Go to the Product Page. Select “Log Export” on the left menu. Then, select the required time point data and finally select “Save to Local”.
4) After “Download Complete” appears, it indicates that the data has been saved locally.
5) The saved file format is .DAT files. (Attach them in this file link: https://pan-sec.djicorp.com/apps/) / PM us
App Log Export
Please reboot the mobile device before exporting the app log.
Android device:
Connect the mobile device that has been connected to the aircraft to the PC, the path is as follows: internal storage/Android/data/dji.go.v5/files/LOG (The path of the version before DJI Fly App V1.4.12 is DJI>dji.go.v5>LOG), and then export the data in the "LOG" folder.
iOS device:
Connect the mobile device that has been connected to the aircraft to the PC, open iTunes, and then export all data under the "Logs" folder.
(Attach them in this file link: https://pan-sec.djicorp.com/apps/) / PM us
If you have any other questions, kindly let us know. Thank you for your understanding and support. |
|