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Cuenta de DJI vinculada
552 5 1-12 21:00
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AlexCubanGam3r
lvl.1
Flight distance : 54354 ft
Mexico
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Me enviaron un dji mini 3 que mande a reparar a DJI mexico, con cuenta vinculada y no puedo usar el drone alguien que sepa?
1-12 21:00
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DJI Tony
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Hello there. Sorry about the trouble. Just to confirm, you sent your drone for a repair and it came back linked to someone's account, is that correct? Was the drone sent to an official DJI facility?
1-13 01:29
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AlexCubanGam3r
lvl.1
Flight distance : 54354 ft
Mexico
Offline

DJI Tony Posted at 1-13 01:29
Hello there. Sorry about the trouble. Just to confirm, you sent your drone for a repair and it came back linked to someone's account, is that correct? Was the drone sent to an official DJI facility?

Hello, if that is correct, I sent it to the DJI Mexico facilities to be repaired and I can't use it until I talk to support on Monday.
1-13 07:11
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DJI Wanda
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AlexCubanGam3r Posted at 1-13 07:11
Hello, if that is correct, I sent it to the DJI Mexico facilities to be repaired and I can't use it until I talk to support on Monday.

Hello, there. May we know if your issue has been resolved now after contacting our support? If not, please screenshot the device management page for us. Thank you.
1-13 18:03
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AlexCubanGam3r
lvl.1
Flight distance : 54354 ft
Mexico
Offline

DJI Wanda Posted at 1-13 18:03
Hello, there. May we know if your issue has been resolved now after contacting our support? If not, please screenshot the device management page for us. Thank you.

Thank you very much, yesterday the drone was released from the account where it was and I was able to fly it without problems, thank you for the help provided.
1-14 06:53
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DJI Thor
Administrator
Flight distance : 13602 ft
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AlexCubanGam3r Posted at 1-14 06:53
Thank you very much, yesterday the drone was released from the account where it was and I was able to fly it without problems, thank you for the help provided.

Glad to hear your issue has been resolved. If you have any further inquiry, please feel free to contact us.
1-15 06:05
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