Me enviaron un dji mini 3 que mande a reparar a DJI mexico, con cuenta vinculada y no puedo usar el drone alguien que sepa?

Hello there. Sorry about the trouble. Just to confirm, you sent your drone for a repair and it came back linked to someone's account, is that correct? Was the drone sent to an official DJI facility?

DJI Tony Posted at 1-13 01:29
Hello there. Sorry about the trouble. Just to confirm, you sent your drone for a repair and it came back linked to someone's account, is that correct? Was the drone sent to an official DJI facility?

Hello, if that is correct, I sent it to the DJI Mexico facilities to be repaired and I can't use it until I talk to support on Monday.

AlexCubanGam3r Posted at 1-13 07:11
Hello, if that is correct, I sent it to the DJI Mexico facilities to be repaired and I can't use it until I talk to support on Monday.

Hello, there. May we know if your issue has been resolved now after contacting our support? If not, please screenshot the device management page for us. Thank you.

DJI Wanda Posted at 1-13 18:03
Hello, there. May we know if your issue has been resolved now after contacting our support? If not, please screenshot the device management page for us. Thank you.

Thank you very much, yesterday the drone was released from the account where it was and I was able to fly it without problems, thank you for the help provided.

AlexCubanGam3r Posted at 1-14 06:53
Thank you very much, yesterday the drone was released from the account where it was and I was able to fly it without problems, thank you for the help provided.

Glad to hear your issue has been resolved. If you have any further inquiry, please feel free to contact us.