Using:
DJI Mimo v1.11.6(297358)
iOS v17.1.2 (iPhone 14 Pro Max)


When in DJI Mimo, go to 'Playback' and it shows that there are files but no preview. When you tap on download, it asks if you want full or trimmed download, make my selection (I've tried both) it then just hangs. Eventually after a minute or two it then gives me an error saying download incomplete or issue. On the other hand, I've downloaded DJI Mimo v1.11.6(297358) to my iPad Air 5th Gen iOS v17.1.2 and everything works fine (all download functions work) Both connect via Bluetooth.

Hello there. Sorry about the trouble. During the download process, can you please try disabling the 4G network function on the mobile phone? Thank you.

DJI Tony Posted at 1-12 22:06
Hello there. Sorry about the trouble. During the download process, can you please try disabling the 4G network function on the mobile phone? Thank you.

Wow. That worked. Why is it that way though?

boogz Posted at 1-12 22:51
Wow. That worked. Why is it that way though?

We apologize for the inconvenience. Due to the cellular network redirection policy in some countries or regions, the video may not be displayed or downloaded when previewing due to a network conflict. It was temporarily fixed by turning off the mobile phone’s mobile network but since the firmware update V1.7.8 for iOS, it is fixed by disabling the 4G network function on the mobile phone. Have a nice day.

I have a air 3 and a iPhone 14 Pro Max and it will not download pictures it just spins and spins

I need help  just got the air 3 and this is all I see on quick transfer on my iPhone 14 Pro max

djiuser_VbEISECgxZ5S Posted at 7-26 03:58
I need help  just got the air 3 and this is all I see on quick transfer on my iPhone 14 Pro max

Hi there,
thank you for reaching out.

Apologies, but I am unable to view the image you referenced. For a step-by-step guide to downloading photos or videos or exporting them from the drone to a smartphone (via QuickTransfer) or a computer, please refer to the article below for help.

https://support.dji.com/help/con ... p;re=US&lang=en

Looking forward to your response. Thank you.

djiuser_VbEISECgxZ5S Posted at 7-25 08:12
I have a air 3 and a iPhone 14 Pro Max and it will not download pictures it just spins and spins

Hi there,
thank you for reaching out.

If you're having trouble uploading the file, please feel free to send it to me using a shareable link from Google Drive or Dropbox.

Looking forward to your response. Thank you.

DJI Diana Posted at 7-26 04:14
Hi there,
thank you for reaching out.

DJI Diana Posted at 7-26 04:14
Hi there,
thank you for reaching out.

It’s just a black/blank images and download is spinning but stays on 0. , I tried my iPhone 14 Pro Max my wife 14 pro does same on both but my old iPhone XR transfer it perfectly

djiuser_VbEISECgxZ5S Posted at 7-26 07:21
It’s just a black/blank images and download is spinning but stays on 0. , I tried my iPhone 14 Pro Max my wife 14 pro does same on both but my old iPhone XR transfer it perfectly

Hi there,
thank you for reaching out.

Please make sure to follow these instructions and see if you can try to isolate the issue.

1. Check if the app version and aircraft firmware are up-to-date. It is advised to restart the aircraft, restart the DJI Fly app, and attempt to connect to the Quicktransfer again.

2. Free up storage space on your phone. Insufficient storage may cause the transfer to fail.

3. Make sure you have only selected one footage for transfer. It is recommended to try transferring a single photo or video file at a time.

4. Disable mobile data or enable "flight mode" on your mobile phone and try again.

Please keep me posted. Thank you.

DJI Tony Posted at 1-13 03:49
We apologize for the inconvenience. Due to the cellular network redirection policy in some countries or regions, the video may not be displayed or downloaded when previewing due to a network conflict. It was temporarily fixed by turning off the mobile phone’s mobile network but since the firmware update V1.7.8 for iOS, it is fixed by disabling the 4G network function on the mobile phone. Have a nice day.

And what if your 4G is turned off? Why can’t I export the original video? It’s only giving the option to download low res video.

I purchased the DJI Pocket, now called OSMO pocket years ago then stopped using it.  I've lost all my down or up loads and I understand it's no longer supported.  Is there anyway I can recover or find a source for the updates.  Thanks.

P.S.  I'm a functional illiterate when it comes to electronic and in not user friendly.

Tony D Rice Posted at 9-1 08:03
I purchased the DJI Pocket, now called OSMO pocket years ago then stopped using it.  I've lost all my down or up loads and I understand it's no longer supported.  Is there anyway I can recover or find a source for the updates.  Thanks.

P.S.  I'm a functional illiterate when it comes to electronic and in not user friendly.

Hi there,
thank you for reaching out.

Before providing further assistance, could you confirm whether you are seeking to search for pictures or videos previously recorded with your Osmo Pocket?

Please keep us posted. Thank you.