Hello!

I haven't used my Mavic Air 2 in a while and tried to fly it again today with no luck. I got several errors:

• Gimbal unable to connect. Repairs required. Contact DJI Support for assistance (Code: 40012)
• IMU calibration required. Calibrate IMU (Code: 30050) (calibration does not start here)
• Barometer initialization failed. Restart aircraft (Code: 30047)
• Gyroscope initialization failed. Restart aircraft (Code: 30045)
• GPS signal weak. Positioning accuracy affected. Fly with caution (Code: 30049)
• No GPS signal. Unable to hover. Fly with caution (Code: 30007)
  

I do not remember damaging or crashing the drone, but it might have been damaged during transportation. I remember that I put the gimbal protecting cap on wrongly once, but it  worked afterwads.


I tried updating the software/firmware. I tried the smack method. So I don't think I will be able to fix it without getting my hands dirty.


I'm quite confident that I can replace parts, but I dont know which exactly need to be replaced. I was thinking just the IMU Unit but maybe you guys know better.


Any help is greatly welcome
Thanks!

Hi. Sorry about the trouble. If restarting the aircraft does not fix the errors, we suggest sending it back to DJI for repair. You can submit a repair request on the DJI official website or you can use this link; https://repair.dji.com/. The warranty can be applied depending on the assessment's outcome, including your unit's warranty period. We appreciate your patience and understanding.

DJI Tony Posted at 1-14 19:59
Hi. Sorry about the trouble. If restarting the aircraft does not fix the errors, we suggest sending it back to DJI for repair. You can submit a repair request on the DJI official website or you can use this link; https://repair.dji.com/. The warranty can be applied depending on the assessment's outcome, including your unit's warranty period. We appreciate your patience and understanding.

Thanks for the response!
I do not have any warranty and I wanted to save time and money by fixing it myself. so sending it in would be my last resort. I much rather buy an IMU and or Gimbal and replace it myself. I was just unsure which part it is that is broken and hoped that somebody already encountered the same issue as i did

iamace Posted at 1-15 07:20
Thanks for the response!
I do not have any warranty and I wanted to save time and money by fixing it myself. so sending it in would be my last resort. I much rather buy an IMU and or Gimbal and replace it myself. I was just unsure which part it is that is broken and hoped that somebody already encountered the same issue as i did

I completely understand. You can always reach us if you need further assistance. Have a great day ahead.

I also have a Mavic Air 2 and I also haven't flown in about 3 months or so. I am getting the very same errors.

iamace Posted at 1-15 07:20
Thanks for the response!
I do not have any warranty and I wanted to save time and money by fixing it myself. so sending it in would be my last resort. I much rather buy an IMU and or Gimbal and replace it myself. I was just unsure which part it is that is broken and hoped that somebody already encountered the same issue as i did

Exact same situation over here. Mavic Air 2. Haven't flown in a few months. Drone has been safely stored in the bag the entire time.

djiuser_BElWsP2mMzkW Posted at 1-19 19:59
I also have a Mavic Air 2 and I also haven't flown in about 3 months or so. I am getting the very same errors.

Hi there. Please try to calibrate the IMU and restart the aircraft. If the issue persists, we suggest sending it back to DJI for repair. Please use the following link to submit a repair request https://repair.dji.com/. We appreciate your patience.

djiuser_BElWsP2mMzkW Posted at 1-19 20:00
Exact same situation over here. Mavic Air 2. Haven't flown in a few months. Drone has been safely stored in the bag the entire time.

I assume you've already tried calibrating the IMU?

In my case, I cant even press the "start" button (since it does not recognize, that I put the drone in the initial position i think).

DJI Tony Posted at 1-20 00:21
Hi there. Please try to calibrate the IMU and restart the aircraft. If the issue persists, we suggest sending it back to DJI for repair. Please use the following link to submit a repair request https://repair.dji.com/. We appreciate your patience.

It just doesn't seem quire right to pay repair fees for something that seems to be a software issue, since it happened after firmware update (at least for me)  

iamace Posted at 1-20 01:05
It just doesn't seem quire right to pay repair fees for something that seems to be a software issue, since it happened after firmware update (at least for me)

I understand where you are coming from. You can always contact us if you have concerns. We are always open to assisting. Here is the link to the DJI Support page: https://support.dji.com/. Have a nice day.

I feel that this is more likely a software issue.  I have a Smatree (offbrand Pelican) case that I always store my drone in.  It is airtight and padded.  I always reinstall my gimbal protector before placing it in my case.  I am very particular when it comes to care for my drone.  Due to getting a new phone and not wanting to go through the hassle of swapping everything over, I have also not used my Air 2s in a couple months (it was also down to -20 for a while there making it not possible for flights).  Fast forward to this morning, I installed the new app on my new phone.  Turned the drone on, and am greeted with the exact same problems you are all experiencing.  Not pleased AT ALL.  I have a shoot to do for my employer and am unable to take photos at this point.  They need submitted within the end of the week (for a magazine article)

Cooteboy Posted at 2-2 07:55
I feel that this is more likely a software issue.  I have a Smatree (offbrand Pelican) case that I always store my drone in.  It is airtight and padded.  I always reinstall my gimbal protector before placing it in my case.  I am very particular when it comes to care for my drone.  Due to getting a new phone and not wanting to go through the hassle of swapping everything over, I have also not used my Air 2s in a couple months (it was also down to -20 for a while there making it not possible for flights).  Fast forward to this morning, I installed the new app on my new phone.  Turned the drone on, and am greeted with the exact same problems you are all experiencing.  Not pleased AT ALL.  I have a shoot to do for my employer and am unable to take photos at this point.  They need submitted within the end of the week (for a magazine article)

I went through a multitude of steps with customer support - regarding "refreshing" the firmware update.  It will only get to 76% and then it locks... the drone reboots, but the program never finishes to 100%.  It's acting as though one unit in the entire system (likely gyroscope) is hard locked or refusing to accept the firmware update and therefore will not register once the other components have updated.

Hi,

I'm experiencing the exact same issue. I haven't used my drone for a while too, also I'm not able to press on start when it comes to IMU calibration.
It would cost a lot if I sent it back for repair as it's out of warranty, and it's hard to believe that all of us have broken down their drones in the same way.

Has anyone found out something yet about this?

What is the suggestion from DJI?

Thanks

djiuser_3JWVpiHuAu92 Posted at 5-16 10:24
Hi,

I'm experiencing the exact same issue. I haven't used my drone for a while too, also I'm not able to press on start when it comes to IMU calibration.

Hi there. We do apologize for the inconvenience caused. If you experience the same issue with the OP above, I'm afraid that you may consider sending the unit in for proper diagnostics. You can contact our support team to start up a ticket at https://www.dji.com/support . If your unit is no longer under warranty, you may check the repair price using this link https://repair.dji.com/repair/price-inquiry . Thank you for your understanding.

djiuser_3JWVpiHuAu92 Posted at 5-16 10:24
Hi,

I'm experiencing the exact same issue. I haven't used my drone for a while too, also I'm not able to press on start when it comes to IMU calibration.

Unfortunately no news on my side. I still didn't send it in because I am opposed to the idea of paying for something I did not cause. But I guess thats the only thing left to do. I couldn't find any alternatives so far.

iamace Posted at 5-16 22:54
Unfortunately no news on my side. I still didn't send it in because I am opposed to the idea of paying for something I did not cause. But I guess thats the only thing left to do. I couldn't find any alternatives so far.

Yeah, this is how I feel too, I didn't do anything with the drone, it was "sleeping" in a proper case in a drawer, so it shouldn't cost me anything to make it right...quite disappointed that they want to charge us

Hello,

I own a DJI Air 2S that has not been used for a couple of months. When I tried to use it again, I encountered multiple errors. The drone has not been physically damaged or dropped. Here are the errors I am experiencing:

1. **No GPS signal. Unable to hover. Fly with caution (Code: 30007)**
2. **Gyroscope initialization failed. Restart aircraft (Code: 30045)**
3. **Barometer initialization failed. Restart aircraft (Code: 30047)**
4. **Gimbal unable to connect. Repairs required. Contact DJI Support for assistance (Code: 40012)**
5. **GPS signal weak. Positioning accuracy affected. Fly with caution (Code: 30049)**
6. **IMU calibration required. Calibrate IMU (Code: 30050)**
7. **Failed to load dynamic safety data. Geo-awareness function degraded. Go to Settings > About to update FlySafe data (Code: 1B0A0002)**

I have tried updating the firmware using the standard method, but it did not resolve the issues. The calibration button for IMU does not respond.

I would appreciate any guidance or solutions to resolve these errors. Thank you.

Petroli0 Posted at 6-28 03:15
Hello,

I own a DJI Air 2S that has not been used for a couple of months. When I tried to use it again, I encountered multiple errors. The drone has not been physically damaged or dropped. Here are the errors I am experiencing:

Hi Petroli0. You said you updated the firmware using standard method, not sure what that means. If you meant you updated over WiFi then it could be why as any problem during updates over WiFi can cause an incomplete download. Did you use the DJI Assistant 2 (consumer drone series) PC software to refresh the firmware. This is the only way to do a complete firmware refresh on both drone and controller, it cannot be done over WiFi. Once done you should always calibrate the IMU & Compass. If you didn’t do a complete refresh then I’d suggest doing this first before sending in for repairs. With that many errors it seems like it is a firmware issue. Can’t hurt to go through it all and doesn’t take much time. Good luck.

Petroli0 Posted at 6-28 03:15
Hello,

I own a DJI Air 2S that has not been used for a couple of months. When I tried to use it again, I encountered multiple errors. The drone has not been physically damaged or dropped. Here are the errors I am experiencing:

Hi there,
thank you for reaching out.

We are sorry for the inconvenience. Can you please try restart the aircraft and refresh the firmware if possible? If you have already attempted those steps and the drone is still displaying multiple errors, with none of the troubleshooting methods proving effective, it may be advisable to send the unit in for a thorough diagnosis. Kindly inform us if the problem continues.

Please keep us posted. Thank you.

I am having the same issues as many others above. I am guessing this is a firmware issue and even just waited for another update and updated it today. I am getting all sorts of errors including it asking me to calibrate the compass and IMU. When I attempt calibration on either one nothing happens. The IMU one doesn't let you hit start and the compass calibration does nothing after you turn it 360 degrees. If so many of us are having the same issue then maybe it isn't each drone specifically having an issue but something DJI needs to fix with firmware. DJI please look into this I currently have a useless piece of plastic instead of the drone I paid for. I had it protected in a pelican case and have not crashed it.

So it seems like I'm not the only one facing this issue. Has anyone sent in their drone to DJI for repairs?
I haven't done so yet for the reasons stated above.

Hi all

Air 2 worked fine since 4 years.
Now same issue for me, happened suddenly just after Wifi firmware update last week. Waiting for new firmware to fix it.

DJI Tony Posted at 1-14 19:59
Hi. Sorry about the trouble. If restarting the aircraft does not fix the errors, we suggest sending it back to DJI for repair. You can submit a repair request on the DJI official website or you can use this link; https://repair.dji.com/. The warranty can be applied depending on the assessment's outcome, including your unit's warranty period. We appreciate your patience and understanding.

Hi, today my mavic air showed Imu altitude error on the screen during the flight. As soon as the error was written, my drone rolled over and fell, it fell too close to people, it grazed it by 1-2 meters and the propellers broke. After that, there was no problem in the flight I tried for about 30 minutes, but if something like this happens and it falls on someone, the penalty is close to 7,000 dollars and an administrative lawsuit is filed every week. You need to go and sign. My drone is out of production. How can I fix this problem?

I’ve had my MA2 since August 2020 and have just over 100 hours of flights. 40 of those hours have been while running fully autonomous Dronelink missions. I’ve always download all firmware on drone and controller using DJI Assistant 2 software and I’ve never had any issues. I have used almost all the firmware version which were released over the years and I’m now using the current most uo to date drone version v01.01.16.00, controller version v04.11.04.00. I just flew a Dronelink mission on July 22nd without any issues. Anything is possible but more than likely a drone issue specially since it’s only about 4 or 5 pilots with the MA2 reporting problems over the last 6 months. If it was a firmware issue then I’m sure there would be a ton more posts. If the firmware has been refreshed using the DJI Assistant 2 (consumer drones series) PC software, then calibrated the IMU and compass and still has issues then I’d send it in for repairs. Hardware can fail even without any crash. Best of luck and enjoy.

Wyldwestaz10 Posted at 7-29 17:06
I’ve had my MA2 since August 2020 and have just over 100 hours of flights. 40 of those hours have been while running fully autonomous Dronelink missions. I’ve always download all firmware on drone and controller using DJI Assistant 2 software and I’ve never had any issues. I have used almost all the firmware version which were released over the years and I’m now using the current most uo to date drone version v01.01.16.00, controller version v04.11.04.00. I just flew a Dronelink mission on July 22nd without any issues. Anything is possible but more than likely a drone issue specially since it’s only about 4 or 5 pilots with the MA2 reporting problems over the last 6 months. If it was a firmware issue then I’m sure there would be a ton more posts. If the firmware has been refreshed using the DJI Assistant 2 (consumer drones series) PC software, then calibrated the IMU and compass and still has issues then I’d send it in for repairs. Hardware can fail even without any crash. Best of luck and enjoy.

Hi there, we appreciate your feedback and understanding. Your kindness and contributions to DJI are truly valued. Please feel free to reach out to us if you have any inquiries.

Keep us posted. Thank you for your support!

Hello!

I sent my Mavic Air 2 in and have received a response. My particular issue is out of warranty as my warranty ended in 2022. Looks like it will cost around $82 for my case and anyone else will probably be in a similar situation. They said it was a cable failure due to age. Take that as you will and sorry I couldn't bring better news to the issue we've all been having.

John Seal Posted at 8-27 10:34
Hello!

I sent my Mavic Air 2 in and have received a response. My particular issue is out of warranty as my warranty ended in 2022. Looks like it will cost around $82 for my case and anyone else will probably be in a similar situation. They said it was a cable failure due to age. Take that as you will and sorry I couldn't bring better news to the issue we've all been having.[view_image]

Did they happen to specify which cable had to be replaced, possible part numbers used in repair?

No just "IMU Module" and "Gimbal Coaxial Cable"

I think its still super sus that 2 things fail randomly at the exact same time after not crashing. Seems like a firmware thing caused a surge or idek but its super sus. Oh well.