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Notice of Discontinuation of DJI Care Service Plans for Old Products
1555 8 1-19 06:34
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DJI Support
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China
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Dear DJI User,
  
Thank you for your interest and continued support to DJI. In order to consistently enhance your product and service experience, DJI will regularly optimize resource allocation.
  
Please be advised that the following DJI Care service plans for the corresponding products have been discontinued.
  
  
  
   
Model
   
DJI Care Service Plan
Discontinuation Date
   
Phantom 4 Pro
   
DJI Care Refresh (1-year plan)
2023/6/28
   
Phantom 4 Pro
   
DJI Care Refresh Plus
2023/6/28
   
Mavic Pro Platinum
   
DJI Care Refresh (1-year plan)
2023/6/28
   
Mavic Pro Platinum
   
DJI Care Refresh Plus
2023/6/28
   
Mavic Air
   
DJI Care Refresh (1-year plan)
2023/6/28
   
Spark
   
DJI Care Refresh (1-year plan)
2023/6/28
   
Spark
   
DJI Care Refresh Plus
2023/6/28
   
Mavic 2 Pro
   
DJI Care Refresh (1-year plan)
2023/6/28
   
Mavic 2 Pro
   
DJI Care Refresh Plus
2023/6/28
   
Mavic 2 Zoom
   
DJI Care Refresh (1-year plan)
2023/6/28
   
Mavic 2 Zoom
   
DJI Care Refresh Plus
2023/6/28
   
Zenmuse X5S
   
DJI Care Refresh (1-year plan)
2023/6/28
   
Zenmuse X5S
   
DJI Care Refresh Plus
2023/6/28
   
Zenmuse X7
   
DJI Care Refresh (1-year plan)
2023/6/28
   
Zenmuse X7
   
DJI Care Refresh Plus
2023/6/28
   
Ronin-S
   
DJI Care Refresh (1-year plan)
2023/6/28
   
Ronin-S
   
DJI Care Refresh Plus
2023/6/28
   
Osmo Action
   
DJI Care Refresh (1-year plan)
2023/6/28
   
Osmo Action
   
DJI Care Refresh Plus
2023/6/28
   
Ronin-SC
   
DJI Care Refresh (1-year plan)
2023/6/28
   
Ronin-SC
   
DJI Care Refresh Plus
2023/6/28
   
Osmo Pocket
   
Osmo Shield
2023/6/28
   
Osmo Mobile 3
   
Osmo Shield
2023/6/28
   
Mavic Pro
   
DJI Care Refresh (1-year plan)
2022/12/7
   
Mavic Pro
   
DJI Care Refresh Plus
2022/12/7
   
Mavic Pro Platinum
   
DJI Care Refresh Plus
2022/12/7
   
Mavic Air
   
DJI Care Refresh Plus
2022/12/7
   
Phantom 4 Advanced
   
DJI Care Refresh (1-year plan)
2022/12/7
   
Phantom 4 Advanced
   
DJI Care Refresh Plus
2022/12/7
   
Osmo Mobile 2
   
Osmo Shield
2022/12/7
   
Inspire 1 Pro
   
DJI Care
2021/3/24
   
Inspire 1 Raw
   
DJI Care
2021/3/24
   
Phantom 3 Advanced
   
DJI Care
2021/3/24
   
Osmo Mobile
   
Osmo Shield
2021/3/24
   
osmo Plus
   
Osmo Shield
2021/3/24
   
Phantom 3 4K
   
DJI Care
2021/3/24
   
Phantom 4
   
DJI Care
2021/3/24
   
Phantom 3 Professional
   
DJI Care
2021/3/24
   
Phantom 3 Standard
   
DJI Care
2021/3/24
   
Phantom 3 SE
   
DJI Care Refresh (1-year plan)
2021/3/24
   
Phantom 3 SE
   
DJI Care Refresh Plus
2021/3/24
   
Inspire 1 V2.0
   
DJI Care
2021/3/24
  
  
  
After the product discontinuation date, we regret to inform you that we will no longer be able to provide you with associated purchasing services. We apologize for any inconvenience this may cause.
  
  
Service plans that were purchased and bound prior to the discontinuation will continue to enjoy their benefits until the service expires.
  
  
If you have any questions, please feel free to contact us for assistance through our Online Customer Service on DJI’s official website. Thank you for your understanding and support.
  
  
  

1-19 06:34
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joybeden
lvl.1

Pakistan
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which DJI version is latest?
1-25 06:25
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DJI Tony
Administrator

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joybeden Posted at 1-25 06:25
which DJI version is latest?

Hi. We are more than glad to help. For aircraft, the latest is the Mini 4 Pro. For handhelds, it is the Pocket 3. DJI Mic 2  was just released last week. Have a nice day.
1-27 03:19
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djiuser_QvCVzoLgmwVj
New

United States
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I received a phantom from a friend who upgraded his drone. I an having trouble getting it to work with my android. Can you help.
3-28 12:55
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DJI Gamora
Administrator

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djiuser_QvCVzoLgmwVj Posted at 3-28 12:55
I received a phantom from a friend who upgraded his drone. I an having trouble getting it to work with my android. Can you help.

Hi there. What Phantom do you have? Can you please provide more details about the issue?
3-28 21:32
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djiuser_QvCVzoLgmwVj
New

United States
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Ce1313, nothing on instructions with my model.
3-29 06:31
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DJI Tony
Administrator

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djiuser_QvCVzoLgmwVj Posted at 3-29 06:31
Ce1313, nothing on instructions with my model.

Hello there. Thank you for reaching out. Are you looking for your drone's user manual? Please check the drone model first. If you can't identify the model, you can use the serial number and enter it in the Device Info Inquiry on the DJI official website. Here is the link: https://service.dji.com/device/search?re=US&lang=en. Please keep us posted. Have a nice day.
3-31 03:22
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djiuser_QvCVzoLgmwVj
New

United States
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Thnx, I found some instructions but when I try to connect my android thru wifi to phantom 3 standard it wants a password. I tried my account and wifi password and neither work. Any suggestions. Thnx
3-31 17:49
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DJI Susan
Administrator
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djiuser_QvCVzoLgmwVj Posted at 3-31 17:49
Thnx, I found some instructions but when I try to connect my android thru wifi to phantom 3 standard it wants a password. I tried my account and wifi password and neither work. Any suggestions. Thnx

Hello. You can follow the instructions below.

3-31 18:21
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