Dear DJI User,

  

Thank you for your interest and continued support to DJI. In order to consistently enhance your product and service experience, DJI will regularly optimize resource allocation.

  

Please be advised that the following DJI Care service plans for the corresponding products have been discontinued.

  

  

  

Model	DJI Care Service Plan	Discontinuation Date
Phantom 4 Pro	DJI Care Refresh (1-year plan)	2023/6/28
Phantom 4 Pro	DJI Care Refresh Plus	2023/6/28
Mavic Pro Platinum	DJI Care Refresh (1-year plan)	2023/6/28
Mavic Pro Platinum	DJI Care Refresh Plus	2023/6/28
Mavic Air	DJI Care Refresh (1-year plan)	2023/6/28
Spark	DJI Care Refresh (1-year plan)	2023/6/28
Spark	DJI Care Refresh Plus	2023/6/28
Mavic 2 Pro	DJI Care Refresh (1-year plan)	2023/6/28
Mavic 2 Pro	DJI Care Refresh Plus	2023/6/28
Mavic 2 Zoom	DJI Care Refresh (1-year plan)	2023/6/28
Mavic 2 Zoom	DJI Care Refresh Plus	2023/6/28
Zenmuse X5S	DJI Care Refresh (1-year plan)	2023/6/28
Zenmuse X5S	DJI Care Refresh Plus	2023/6/28
Zenmuse X7	DJI Care Refresh (1-year plan)	2023/6/28
Zenmuse X7	DJI Care Refresh Plus	2023/6/28
Ronin-S	DJI Care Refresh (1-year plan)	2023/6/28
Ronin-S	DJI Care Refresh Plus	2023/6/28
Osmo Action	DJI Care Refresh (1-year plan)	2023/6/28
Osmo Action	DJI Care Refresh Plus	2023/6/28
Ronin-SC	DJI Care Refresh (1-year plan)	2023/6/28
Ronin-SC	DJI Care Refresh Plus	2023/6/28
Osmo Pocket	Osmo Shield	2023/6/28
Osmo Mobile 3	Osmo Shield	2023/6/28
Mavic Pro	DJI Care Refresh (1-year plan)	2022/12/7
Mavic Pro	DJI Care Refresh Plus	2022/12/7
Mavic Pro Platinum	DJI Care Refresh Plus	2022/12/7
Mavic Air	DJI Care Refresh Plus	2022/12/7
Phantom 4 Advanced	DJI Care Refresh (1-year plan)	2022/12/7
Phantom 4 Advanced	DJI Care Refresh Plus	2022/12/7
Osmo Mobile 2	Osmo Shield	2022/12/7
Inspire 1 Pro	DJI Care	2021/3/24
Inspire 1 Raw	DJI Care	2021/3/24
Phantom 3 Advanced	DJI Care	2021/3/24
Osmo Mobile	Osmo Shield	2021/3/24
osmo Plus	Osmo Shield	2021/3/24
Phantom 3 4K	DJI Care	2021/3/24
Phantom 4	DJI Care	2021/3/24
Phantom 3 Professional	DJI Care	2021/3/24
Phantom 3 Standard	DJI Care	2021/3/24
Phantom 3 SE	DJI Care Refresh (1-year plan)	2021/3/24
Phantom 3 SE	DJI Care Refresh Plus	2021/3/24
Inspire 1 V2.0	DJI Care	2021/3/24

  

  

  

After the product discontinuation date, we regret to inform you that we will no longer be able to provide you with associated purchasing services. We apologize for any inconvenience this may cause.

  

  

Service plans that were purchased and bound prior to the discontinuation will continue to enjoy their benefits until the service expires.

  

  

If you have any questions, please feel free to contact us for assistance through our Online Customer Service on DJI’s official website. Thank you for your understanding and support.

  

  

  

which DJI version is latest?

joybeden Posted at 1-25 06:25
which DJI version is latest?

Hi. We are more than glad to help. For aircraft, the latest is the Mini 4 Pro. For handhelds, it is the Pocket 3. DJI Mic 2  was just released last week. Have a nice day.

I received a phantom from a friend who upgraded his drone. I an having trouble getting it to work with my android. Can you help.

djiuser_QvCVzoLgmwVj Posted at 3-28 12:55
I received a phantom from a friend who upgraded his drone. I an having trouble getting it to work with my android. Can you help.

Hi there. What Phantom do you have? Can you please provide more details about the issue?

Ce1313, nothing on instructions with my model.

djiuser_QvCVzoLgmwVj Posted at 3-29 06:31
Ce1313, nothing on instructions with my model.

Hello there. Thank you for reaching out. Are you looking for your drone's user manual? Please check the drone model first. If you can't identify the model, you can use the serial number and enter it in the Device Info Inquiry on the DJI official website. Here is the link: https://service.dji.com/device/search?re=US&lang=en. Please keep us posted. Have a nice day.

Thnx, I found some instructions but when I try to connect my android thru wifi to phantom 3 standard it wants a password. I tried my account and wifi password and neither work. Any suggestions. Thnx

djiuser_QvCVzoLgmwVj Posted at 3-31 17:49
Thnx, I found some instructions but when I try to connect my android thru wifi to phantom 3 standard it wants a password. I tried my account and wifi password and neither work. Any suggestions. Thnx

Hello. You can follow the instructions below.